Violation Management Services

Violation Management Services (VMS) is a company retained by FOX Rent A Car to process and present the initial billing for toll charges their vehicles receive while on rent The processing fee of $is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follto ensure the violation is settled.Unpaid parking, toll, and/or traffic violations have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded In order to protect renters from having their vehicles towed (even if they are legally parked), we must promptly deal with all violations.As our call logs don't show a call from the number we have on file from his rental, it is hard to trace when he called and had no response Our policy is to return messages no more than one business day after receiving the voice mail.After contacting SouthBay Expressway, they confirmed the two tolls were dismissed as a courtesy With this information, Mr [redacted] 's service fees have also been waived as a one time courtesy He should not receive any more correspondence from VMS regarding these tolls Violation Management Services

Violation Management Services (VMS) is a company retained by Payless Car Rental to process and present the initial billing for parking, traffic and toll charges their vehicles receive while on rent The processing fee of $is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the foll to ensure the violation is settled Unpaid parking, toll, and/or traffic violations have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded In order to protect renters from having your vehicles towed (even if they are legally parked), we must promptly deal with all unpaid violations Mr [redacted] contacted VMS on 9/9/requesting information regarding the traffic violation We explained our services and the need to contact The City of Boulder if he didn’t receive a notice in the mail from them The service fee does not pay for the ticket, is the fee charged to process the notice and place the ticket in the renter’s name This entitles the renter to either pay the ticket or dispute it with the issuing authority as he feels appropriate

Violation Management Services (VMS) is a company retained by Payless Car Rental of New Orleans to process and present the initial billing for violations their vehicles receive while on rentVMS is not a collection agencyThe processing fee of $and in this case, payment of the violation, is charged per incident in accordance with the terms of the rental agreement In March, VMS received and processed a traffic violation cited in the City of Baker Louisiana to the vehicle plate number [redacted] rented by [redacted] ***This citation was issued by an Automated Traffic Enforcement Device or ATE As the name implies the citation is issued by a computer system that is calibrated to detect violations and not by a police officerAt that time, we sent notification to Ms [redacted] to the address provided on the rental agreement regarding the violation and advising her that we had paid the violation and in accordance with the rental agreement the card used to rent would be charged the amoutn to satisfy the ticket, plus a service fee of $Ournotice was sent to [redacted] JACKSONVILLE, Florida The card was charged on April 10, VMS provides the phone number to the customer service department in the description of the charge if there are any questions or the renter doesn’t receive our notice On April 27th a credit card dispute was received and we provided the supporting documents to the credit card company(Supporting documents include the ticket City of Baker Louisiana, rental agreement, copy of the VMS notice sent on March 31, 2015.) On May 28th 2015, [redacted] contacted our office and spoke with CSR Janice and she provided Ms [redacted] a copy of the original notice sent to her address via email per Ms [redacted] request Janice also provided the contact information to The City of Baker Ms [redacted] called back that day asking if a new card could be chargeThe Janice advised her that when there is a dispute placed with the credit card company, we could not accept payment until the dispute was finalized Ms [redacted] then inquired why the amount she was charged was $when the ticket’s original fine is $In the letter provided on March 31, and sent via email on May the 28th 2015, Ms [redacted] they asked to speak with Janice’s supervisor Cody, CSR Lead then spoke with Ms [redacted] and explained our service again and was given the information to contact the City of Baker regarding their procedure to dispute the ticketOn July the 31st [redacted] contacted our office and spoke with the Cody again and wanted to know how the process worksWe explained our service again We have had no other contact with the renter since July Ms [redacted] can contact our office and we can answer any questions However, VMS cannot determine the validity of the ticket as we did not issue it, she would need to contact the City of Baker to file a dispute services and she asked for an update on the credit card dispute We advised her that she would need to contact her credit card company as we did not have any results back at that timeWe have no requests for a call back or any contact with this renter since July the 31st Per her rental agreement, Ms [redacted] agreed to in the rental agencies terms and conditions of the rental agreement states the following: “By signing below, you hereby authorize us to release rental and credit card information regarding this rental to Violation Management Services (VMS) for the purpose of processing and billing you for unpaid parking, traffic and toll violations incurred by you or assessed against us or the vehicle during this rental, plus a service charge payable to VMS of a maximum of $per violation You authorize VMS to bill all these items directly to the credit/debit card you used for this transaction.” Any disputes regarding fines, penalties, interest, and validity of the ticket must be taken up with The City of Baker PD directly as VMS is a third party processing company hired by the rental agency to process unpaid parking toll and traffic violations to protect the fleet of vehicles from repercussions On July the 31st [redacted] contacted our office and spoke with the Cody again and wanted to know how the process worksWe explained our services and she asked for an update on the credit card dispute We advised her that she would need to contact her credit card company as we did not have any results back at that time We have no requests for a call back or any contact with this renter since July the 31st If Ms [redacted] can call our office and we can answer any questions However, VMS cannot determine the validity of the ticket as we did not issue the ticket Ms [redacted] called back that day asking if a new card could be chargeThe Janice advised her that when there is a dispute placed with the credit card company, we could not accept payment until the dispute was finalized Ms [redacted] then inquired why the amount she was charged was $when the ticket’s original fine is $In the letter provided on March 31, and sent via email on May the 28th 2015, it states in the highlighted area in the middle of the document: On behalf of Payless Car Rental of New Orleans, VMS has paid the fine and current penalties to prevent any further enforcement action Do not send payment to the issuing authority (IA) We are billing you for all appropriate fines, penalties, interest, and the appropriate service fee You will still be responsible for all future penalties Ms [redacted] they asked to speak with Janice’s supervisor Cody, CSR Lead then spike with Ms [redacted] and explained our service again and was given the information to contact the City of Baker regarding their procedure to dispute the ticket Per her rental agreement, Ms [redacted] agreed to in the rental agencies terms and conditions of the rental agreement states the following: “By signing below, you hereby authorize us to release rental and credit card information regarding this rental to Violation Management Services (VMS) for the purpose of processing and billing you for unpaid parking, traffic and toll violations incurred by you or assessed against us or the vehicle during this rental, plus a service charge payable to VMS of a maximum of $per violation You authorize VMS to bill all these items directly to the credit/debit card you used for this transaction.” Any disputes regarding fines, penalties, interest, and validity of the ticket must be taken up with The City of Baker PD directly as VMS is a third party processing company hired by the rental agency to process unpaid parking toll and traffic violations to protect the fleet of vehicles from repercussions On July the 31st [redacted] contacted our office and spoke with the Cody again and wanted to know how the process worksWe explained our services and she asked for an update on the credit card dispute We advised her that she would need to contact her credit card company as we did not have any results back at that time We have no requests for a call back or any contact with this renter since July the 31st If Ms [redacted] can call our office and we can answer any questions However, VMS cannot determine the validity of the ticket as we did not issue the ticket

Violation Management Services
(VMS) is a company retained by Next Car Rentals to process and present the initial billing for
parking, traffic and toll charges their vehicles receive while on rent.
The processing fee of $and the amount paid for the ticket is automatically
charged
to the card used to rent the vehicle in accordance with the terms of
the rental agreement. This process included the research to determine the
responsible renter, the mailing and notification of the violation to the
responsible renter, payment of the ticket, customer service support, and the
follto ensure the violation is settled
Unpaid parking, toll,
and/or traffic violations have a potential of putting our client's entire fleet
of vehicles in jeopardy of being booted, towed, and/or impounded. In
order to protect renters from having their vehicles towed (even if they are
legally parked), we must promptly deal with all unpaid violations
Ms*** contacted
VMS on 5/4/requesting information regarding the notice she received from
us. We explained our services and the
need to pay the ticket as soon as possible to avoid further penalties or the
car being booted or towed. She contacted us again on 6/5/requesting
a copy of the ticket stating she wished to dispute the ticket with the District
of Columbia. We mailed her a copy and
the information on how to contact the issuing authority. Ms*** contacted us again by email on
6/30/stating she had sent in her dispute.
We contacted the District of Columbia on 7/7/to find out the status
of her dispute and was informed they did not have any documents on file for a
dispute.
On 7/22/2015, Ms
*** sent in a check for the amount of the fine only ($100). She still has an outstanding balance of $
for the service fee. VMS does not
contact any collection agency regarding outstanding balance. We have contacted Next Car Rentals regarding
the outstanding balance. Next Car now
has the information and has flagged her account with them

In response to your letter regarding Customer Experience ID ***, Violation Management Solutions (VMS) followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle
We are a company that processes toll
and other violation charges for rental customersCharges include however, are not limited to: unpaid parking, toll, and/or traffic charges have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded. In order to protect renters from having their vehicles towed (even if they are legally parked), we must promptly deal with all unpaid charges
Customers are provided with a rental jacket and other handout materials that explain the service and the processing fee of $The processing fee of $is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement.
On August 1, 2016, VMS received a notice from the Illinois Tollway dated July 18, stating three tolls during Mr***’ rental were due. After processing the tickets, VMS sent a transfer of liability placing the tolls into Mr***’ name. We received a voice message from Mr*** and retuned his call on August 18, leaving a message. Another message was left for Mr*** on August 19th. We were finally able to speak with Mr*** on August 25, and have resolved his inquiry
Sincerely,
Jon R***PresidentViolation Management SolutionsPhone: 516-307-x ***Website: www.violationmanagement.com

Violation Management Services
(VMS) is a company retained by FOX Rent A Car to process and present the
initial billing for toll charges their vehicles receive while on rent. 
The processing fee of $40 is automatically charged to the card used to rent the
vehicle in accordance with the terms...

of the rental agreement.  This
process included the research to determine the responsible renter, the mailing
and notification of the violation to the responsible renter, the mailing and
notification of the responsible party information to the issuing agency,
customer service support, and the follow-up to ensure the violation is settled.
Unpaid parking, toll,
and/or traffic violations have a potential of putting our client's entire fleet
of vehicles in jeopardy of being booted, towed, and/or impounded.  In
order to protect renters from having your vehicles towed (even if they are
legally parked), we must promptly deal with all unpaid violations.
Mr. [redacted] contacted
VMS on 7/7/2015 requesting information regarding the toll.  We explained our services and the need to
contact The Toll Roads if he doesn’t receive a notice in the mail from
them.  It doesn’t indicate in our notes
that he paid the toll.  In light of this
information, the service fee has been waived and the account closed with
VMS.  Mr. [redacted] should not receive
any more communication from VMS regarding this toll.  If he does, please contact us immediately.

Violation Management Services
(VMS) is a company retained by Payless Car Rental to process and present the
initial billing for parking, traffic and toll charges their vehicles receive
while on rent.  The processing fee of $50 is automatically charged to the
card used to rent the vehicle in...

accordance with the terms of the rental
agreement.  This process included the research to determine the
responsible renter, the mailing and notification of the violation to the
responsible renter, the mailing and notification of the responsible party
information to the issuing agency, customer service support, and the follow-up
to ensure the violation is settled.
Unpaid parking, toll,
and/or traffic violations have a potential of putting our client's entire fleet
of vehicles in jeopardy of being booted, towed, and/or impounded.  In
order to protect renters from having your vehicles towed (even if they are
legally parked), we must promptly deal with all unpaid violations.
Mr. [redacted] contacted
VMS on 9/9/2015 requesting information regarding the traffic violation.  We explained our services and the need to
contact The City of Boulder if he didn’t receive a notice in the mail from
them.  The service fee does not pay for
the ticket, is the fee charged to process the notice and place the ticket in
the renter’s name.  This entitles the
renter to either pay the ticket or dispute it with the issuing authority as he
feels appropriate.

Violation Management Services (VMS) is a company retained by FOX Rent A Car to process and present the initial billing for toll charges their vehicles receive while on rent.  The processing fee of $40 is automatically charged to the card used to rent the vehicle in accordance with the terms of...

the rental agreement.  This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.Unpaid parking, toll, and/or traffic violations have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded.  In order to protect renters from having their vehicles towed (even if they are legally parked), we must promptly deal with all violations.As our call logs don't show a call from the number we have on file from his rental, it is hard to trace when he called and had no response.  Our policy is to return messages no more than one business day after receiving the voice mail.After contacting SouthBay Expressway, they confirmed the two tolls were dismissed as a courtesy.  With this information, Mr. [redacted]'s service fees have also been waived as a one time courtesy.  He should not receive any more correspondence from VMS regarding these tolls.  Violation Management Services

Violation Management Services (VMS) is a company retained by Payless Car Rental of New Orleans to process and present the initial billing for violations their vehicles receive while on rent. VMS is not a collection agency. The processing fee of $50 and in this case, payment of the violation, is...

charged per incident in accordance with the terms of the rental agreement. 
In March, 2015 VMS received and processed a traffic violation cited in the City of Baker Louisiana to the vehicle plate number [redacted] rented by [redacted]. This citation was issued by an Automated Traffic Enforcement Device or ATE.  As the name implies the citation is issued by a computer system that is calibrated to detect violations and not by a police officer. At that time, we sent notification to Ms. [redacted] to the address provided on the rental agreement regarding the violation and advising her that we had paid the violation and in accordance with the rental agreement the card used to rent would be charged the amoutn to satisfy the ticket, plus a service fee of $50. Ournotice was sent to [redacted] JACKSONVILLE, Florida 32226. The card was charged on April 10, 2015. VMS provides the phone number to the customer service department in the description of the charge if there are any questions or the renter doesn’t receive our notice.
On April 27th 2015 a credit card dispute was received and we provided the supporting documents to the credit card company. (Supporting documents include the ticket City of Baker Louisiana, rental agreement, copy of the VMS notice sent on March 31, 2015.)  On May 28th 2015, [redacted] contacted our office and spoke with CSR Janice and she provided Ms. [redacted] a copy of the original notice sent to her address via email per Ms. [redacted] request.  Janice also provided the contact information to The City of Baker.  Ms. [redacted] called back that day asking if a new card could be charge. The Janice advised her that when there is a dispute placed with the credit card company, we could not accept payment until the dispute was finalized.  Ms. [redacted] then inquired why the amount she was charged was $135 when the ticket’s original fine is $60. In the letter provided on March 31, 2015 and sent via email on May the 28th 2015,  Ms [redacted] they asked to speak with Janice’s supervisor.  Cody, CSR Lead then spoke with Ms. [redacted] and explained our service again and was given the information to contact the City of Baker regarding their procedure to dispute the ticket. On July the 31st 2015 [redacted] contacted our office and spoke with the Cody again and wanted to know how the process works. We explained our service again.  We have had no other contact with the renter since July 2015.  Ms. [redacted] can contact our office and we can answer any questions.  However, VMS cannot determine the validity of the ticket as we did not issue it, she would need to contact the City of Baker to file a dispute. 
services and she asked for an update on the credit card dispute.  We advised her that she would need to contact her credit card company as we did not have any results back at that time. We have no requests for a call back or any contact with this renter since July the 31st 2015.
 Per her rental agreement, Ms. [redacted] agreed to in the rental agencies terms and conditions of the rental agreement states the following:
            “By signing below, you hereby authorize us to release rental and credit card information regarding this rental to Violation Management Services (VMS) for the purpose of processing and billing you for unpaid parking, traffic and toll violations incurred by you or assessed against us or the vehicle during this rental, plus a service charge payable to VMS of a maximum of $50.00 per violation.  You authorize VMS to bill all these items directly to the credit/debit card you used for this transaction.”
Any disputes regarding fines, penalties, interest, and validity of the ticket must be taken up with The City of Baker PD directly as VMS is a third party processing company hired by the rental agency to process unpaid parking toll and traffic violations to protect the fleet of vehicles from repercussions.
On July the 31st 2015 [redacted] contacted our office and spoke with the Cody again and wanted to know how the process works. We explained our services and she asked for an update on the credit card dispute.  We advised her that she would need to contact her credit card company as we did not have any results back at that time.
 We have no requests for a call back or any contact with this renter since July the 31st 2015.
If Ms. [redacted] can call our office and we can answer any questions.  However, VMS cannot determine the validity of the ticket as we did not issue the ticket.
            Ms. [redacted] called back that day asking if a new card could be charge. The Janice advised her that when there is a dispute placed with the credit card company, we could not accept payment until the dispute was finalized.  Ms. [redacted] then inquired why the amount she was charged was $135 when the ticket’s original fine is $60. In the letter provided on March 31, 2015 and sent via email on May the 28th 2015, it states in the highlighted area in the middle of the document:
On behalf of Payless Car Rental of New Orleans, VMS has paid the fine and current penalties to prevent any further enforcement action.  Do not send payment to the issuing authority (IA).  We are billing you for all appropriate fines, penalties, interest, and the appropriate service fee.  You will still be responsible for all future penalties.
 
Ms. [redacted] they asked to speak with Janice’s supervisor.  Cody, CSR Lead then spike with Ms. [redacted] and explained our service again and was given the information to contact the City of Baker regarding their procedure to dispute the ticket.
 Per her rental agreement, Ms. [redacted] agreed to in the rental agencies terms and conditions of the rental agreement states the following:
            “By signing below, you hereby authorize us to release rental and credit card information regarding this rental to Violation Management Services (VMS) for the purpose of processing and billing you for unpaid parking, traffic and toll violations incurred by you or assessed against us or the vehicle during this rental, plus a service charge payable to VMS of a maximum of $50.00 per violation.  You authorize VMS to bill all these items directly to the credit/debit card you used for this transaction.”
Any disputes regarding fines, penalties, interest, and validity of the ticket must be taken up with The City of Baker PD directly as VMS is a third party processing company hired by the rental agency to process unpaid parking toll and traffic violations to protect the fleet of vehicles from repercussions.
On July the 31st 2015 [redacted] contacted our office and spoke with the Cody again and wanted to know how the process works. We explained our services and she asked for an update on the credit card dispute.  We advised her that she would need to contact her credit card company as we did not have any results back at that time.
 We have no requests for a call back or any contact with this renter since July the 31st 2015.
If Ms. [redacted] can call our office and we can answer any questions.  However, VMS cannot determine the validity of the ticket as we did not issue the ticket.

Review: Received a notice of a parking and/or other traffic relations and/or fees incurred while renting a vehicle from [redacted] on 08/24/2014 for employee [redacted]. We did not use [redacted] to rental a car and Mr. [redacted] was not in Los Angeles on the date of the violation. This a false claim.Desired Settlement: To reverse the "violation" and cease initiating false claims.

Review: I rented a car from Fox car rental in San diego and I have used the Toll 73 freeway and after couple days I paid the toll fee then I found out that my credit card was charged a $ 40 paid to VMS , I called my credit card issuer and asked to decline the fee as I didn't know what was that for then I started receiving notices from VMS requesting to pay $ 40.00 as a service fee !!! .Desired Settlement: Stop contacting me as they didn't do anything or service to me and remove my contact info from their system and clear my VMS reference :#[redacted] .. and stop harassing me for sending my info to the collection agency .

Business

Response:

Violation Management Services (VMS) is a

company retained by FOX Rent A Car to process and present the initial billing

for parking, traffic and toll charges their vehicles receive while on

rent. The processing fee of $40 is automatically charged to the card used

to rent the vehicle in accordance with the terms of your rental

agreement. This process included the research to determine the

responsible renter, the mailing and notification of the violation to the responsible

renter, the mailing and notification of the responsible party information to

the issuing agency, customer service support and the follow-up to ensure the

violation is settled.

The Toll Roads had

to bill for this toll and the only way to

collect was to send an invoice to FOX Rent A Car.

We work with FOX to ensure all parking, toll

and traffic violations are dealt with promptly. Parking and toll

citations have a potential of putting out client’s entire fleet of vehicles in

jeopardy of being booted, towed, impounded and/or encumbered by vehicle

registration holds. In order to protect you and other renters from having

your vehicles towed (even if they are legally parked), we must promptly deal

with all violations.

Since this toll was not taken

care of before FOX was sent

notice of unpaid toll evasion, we needed to make sure all liability for this

toll was transferred to the renter of record.

The renter has requested VMS stop

contacting him. As Violation Management

is not a collection agency, we have marked his account accordingly and

forwarded his information to FOX Rent a Car.

Review: This company is retained by FOX Rent A Car.I rented a car from FOX Rent A Car, LA in March 2013.During my trip, due to my unfamiliarity with California roads, I never noticed a toll road and just kept driving. Sure enough, after I cam back home, they sent me a 63$ ticket for toll evasion.That ticket is already paid. What infuriates me that FOX Rent A Car company has released my information to this partner company VMS (Violation Management Services), and that VMS is charging me 40$ fee for so called "processing" of my 63$ toll evasion ticket. What happens is this: when you rent a car from Fox Rent-a-Car, they make you sign an agreement where you basically donate(give away) your 40$ per infraction to to VMS (if you get any sort of ticket while driving it). I do not mind paying my ticket, like I said, I paid it the day I got the notice. But being charged 40$ for releasing my personal and credit card information is OUTRAGEOUS.I am going to dispute that transaction with my bank. Regards,[redacted]Desired Settlement: Drop the 40$ charge.Have Fox Rent-a-Car and Violation Management Services explain what kind of expenses they had to incur to justify the 40$ charge.

Business

Response:

Mr. [redacted] contacted VMS by email on 4/4/2013 with the following email:

“Questions and Comments:

Hi,I request that you refund 40$ charge and send me a paper bill with a list the itemized expenses that you had to incur in order to "process" my toll evasion ticket.

[redacted].”

We responded to Mr. [redacted], also on 4/4/2013, with the following and attaching a copy of his rental agreement (attached to this email).

“Thank you for contacting Violation Management Services regarding our letter to you indicating a toll evasion issued to your FOX Rent A Car vehicle by The Toll Roads.

Violation Management Services (VMS) is a company retained by FOX Rent A Car to process and present the initial billing for violations and/or tolls their vehicles receive while on rent. The processing fee of $40.00 is automatically charged to the card used to rent the vehicle in accordance with the terms of your rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to The Toll Roads, customer service support, and the follow-up to insure the toll evasion charge is settled.

VMS received and processed a notification from The Toll Roads. We sent you notice of the toll evasion charge and the actions being taken to insure the transfer of responsibility from Fox Rent A Car to you in a letter dated March 18, 2013, to the address which had been provided while renting the vehicle.

As we stated in our letter, we supplied The Toll Roads with the documentation they require giving them your contact information, therefore transferring full liability for this toll evasion to you. We have not paid the fine amount that was incurred for this violation. This allows you to dispute this toll evasion if you feel warranted. It is your responsibility to contact The Toll Roads regarding payment of any fines, penalties, and interest related to this toll evasion. You can contact The Toll Roads ###-###-####.

I am attaching a copy your signed FOX rental agreement. Thank you for contacting Violation Management Services.”

The Toll Roads is a toll authority in the State of California with toll booths at which drivers are required to stop and pay before proceeding if they have not purchased a toll account. The booths, along with numerous signage along the roadway, make it obvious drivers are on a toll roadway.

Mr. [redacted] has not contacted us again regarding this matter.

Customer Service

[redacted].com

###-###-#### – Voice

###-###-#### - Fax

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9489607, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am rejecting this response, because the fact that this kind of companies exist and conduct their "treacherous business practices" infuriates me.

It is only a matter of time that there will be enough people to file a class action lawsuit against these 2 companies. When that happens, I will be happy to join it to bring these 2 companies to justice.

Unless they refund my money to make it right, there will be no resolution to this matter. I am posting the worst review for FOX Rent A Car to make other customers aware of what kind of company they are dealing with.

Regards,

Business

Response:

In order to resolve this matter, I have placed a refund to this renter's credit card as a one time courtesy. Please note it can take up to 10 days for his credit card company to post it.

I have also informed FOX Rent A Car of all actions taken in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9489607, and find that this resolution is satisfactory to me.

Review: Like many other customer, I was charged a $40 phantom service fee by VMS. During my trip in LA, I just followed GPS and havd no idea where the toll station is, thus I was incurred a toll fleet. 3 months later, I received a letter from a VMS asking for a $40 service fee regarding to the FasTrak violation. It is true that I should pay $6 toll fee, but it does make any sense to pay a $40 service fee which seems a scam for me. By searching in the internet, I then realized that I was incurred a scam. After receiving the notice, I have tried to contact customer service of VMS, yet not even one way worked, phone number can never be picked, and no one response my email.Desired Settlement: Desire all $40 service fee refund

Business

Response:

Violation Management Services (VMS) is a company retained

by [redacted] to process and present the initial billing for violations or

toll charges their vehicles receive while on rent. The processing fee of $40 is automatically

charged to the card used to rent the vehicle in accordance with the terms of the rental agreement. This process

included the research to determine the responsible renter, the mailing and

notification of the violation to the responsible renter, the mailing and

notification of the responsible party information to The TOll Roads,

customer service support and the follow-up to ensure the toll is settled.

On July 9, 2014 we sent [redacted] a letter to the address provided to [redacted] Rent A Car at the time of renting the vehicle, explaining our services. The use of a GPS system does not release the driver from the rules governing the roadway they are using. The Toll Roads roadway is clearly marked with signs indicating how to pay tolls within 48 hours avoid any Notice of Toll Evasion notices from being sent to the registered owner. Once this is received, [redacted] forwards this to VMS for processing. Per [redacted]'s rental contract the renter agrees to the following...

You agree to pay all

tolls, violations (including parking violations), fines and penalties, plus all

costs incurred in the event you fail to pay such payments. You authorize

[redacted] to release your rental car charge/debit card and personal information to

Violation Management Services (VMS) and/or [redacted] for

the purpose of processing and billing for such amounts, plus a service fee up

to $40 for EACH infraction or toll incurred during the term of this rental, you

authorize [redacted] to release your information relating to you to government

authorities.”

We do not show any emails from the renter through our website. Please email [redacted] at [redacted] to update your address and send you a copy of our original letter.

Violation Management Services

Review: VMS partners with [redacted] to provide services in the case of traffic tickets. VMS charged by [redacted] $40, and I had no idea what for since there was never a ticket on my rental car. In fact, it sat in the hotel garage the entire visit, so it was impossible to get this alleged ticket.VMS did not provide notification services. I received no notices that I had this alleged ticket. Then I received an overdue notice from the city of Spokane for a parking ticket for $40. I asked if that was the $40 that VMS charged me, and they explained that no - VMS did not pay for the ticket and that their $40 was for ticket management services. This is an absolute joke. $80 so far for a ticket that never even reached my windshield. Shame on [redacted], shame on the city of Spokane, and shame on VMS especially.Desired Settlement: I want my $40 back from VMS.I received no notification from them, and ended up with a $15 ticket from Spokane that reached overdue status and cost me another $40. VMS provided no violation management service to me, Dollar or the city of Spokane, and I want my $40 refunded immediately.

Business

Response:

Violation Management Services (VMS) is a company retained by Thrifty/Dollar of Spokane to process and present the initial billing for parking and traffic violations their vehicles receive while on rent. The processing fee of $40.00 is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.

Parking, traffic and toll violations have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, impounded and/or encumbered with vehicle registration holds. In order to protect Ms. [redacted] and other renters from having your vehicles towed (even if they are legally parked), we must promptly deal with all violations

On 7/3/2013, VMS sent Ms. [redacted] a letter explaining the ticket and the actions being taken to the address supplied at the time of the rental. We have not received this correspondence back indicating an incorrect or old address. A copy of this letter will be sent again for her records. Ms. [redacted] contacted us 8/21/13 regarding the charges and we explained our services and she would need to contact the City of Spokane regarding the ticket. She again contacted us by email on 8/27/13 and we explained our services and the need to contact the City of Spokane regarding the ticket and their procedures for payment or dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9683807, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

VMS states that they charge $40 for "the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled." I will speak to each of these "services" that VMS describes:

Review: I received a citation notice VMS reference #[redacted] on June 7, 2013. The citation notice stated that the rent a car received a traffic citation that occurred on May 12, 2013 at 5:05 p.m.. The notice further stated that my credit card would be billed the fine and a processing fee. Unfortunately, had I received notice of the citation, I would have been able to prove that on that date and time, I could not have been in the City of Clive, Iowa because I was 200 miles away in Omaha, Nebraska. I had receipts showing this but the receipts have since been discarded. The company showed me no proof of the violation and merely said that it would be charged to my charge card without notice or permission. At the very least the company should have notified me of the citation and their actions rather than automatically assuming that the citation was accurate.Desired Settlement: I feel that VMS should not have charged me with a service fee, since no notice was given to me prior to taking action. I believe that my request is reasonable

Business

Response:

Violation Management Services (VMS) is a company retained by Budget of Omaha to process and present the initial billing for violations their vehicles receive while on rent. The processing fee of $40 is automatically charged to the card used to rent the vehicle in accordance with the terms of your rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, customer service support, payment of the red light violation and the follow-up to ensure the violation is settled.

Mr. [redacted] contacted us on 6/10/2013 in response to our letter informing him of this red light violation. We explained our services and the need to pay the violation in order to protect Budget of Omaha's fleet. I have attached it here for his records. During his conversation, he did not mention that he was in a different city at the time of this violation. As we verified the information provided by the City of Clive is what we have in our system, he will need to contact them to inquire about the validity of their violation.

The City of Clive can only send their notices to the registered owner, in this case, Budget of Omaha. As you can see this notice was issued on 5/20/2013 and was processed and a letter sent to Mr. [redacted] within 2 weeks of the notice date. He can contact the City of Clive at ###-###-#### and inquire about their dispute process. Since this was just received, I was able to stop payment of the red light violation in order for Mr. [redacted] to be able to dispute it with the City of Clive. I have also placed the charge to his credit card on hold.

He will need to contact our office within 2 weeks of the posting of the response to update us on the progress of his dispute. If we do not hear from him within that time frame, we will no longer be able to hold the payment or the charge to his credit card for the ticket. He originally spoke with [redacted] in our Customer Service Department and will need to follow-up with her to ensure continuity of his account. Mr. [redacted] can also contact her by email at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9576464, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First and foremost, yes I did call the business VSM and tried to explain the situation. I explained to the women on the phone that I had a problem with the ticket because I was in Omaha Nebraska approximately 207 miles away at 5:30 p.m. so I tried to explain that perhaps the video machine was malfunctioning when it said I was there at 5:05 p.m. The women would not listen and merely told me that the fees are to be collected. I told her that I was going to pay the fine since I don't live in Iowa BUT had a problem with the $40.00 fee. I told her that I should have been given notice of the ticket when Budget received it, notice of the fee and charging of my credit card. When I rented the car from Budget, my contract made no mention of VSM or any mention of administrative fees in relation to "parking, traffic, toll or other violations. The administrative fee relate only to any violation of the rental agreement. See attached. Also there is nothing in the agreement that says that Budget can release my confidential credit card information to a Third party namely VSM. That is what I informed the women who took my phone call. I believe that the traffic fine should be paid and I am willing to pay the fine rather than contest it. However, I believe the fee is not authorized under my agreement with Budget. I therefore would request that the $40.00 fee be removed and not charged to me.

Regards,

Business

Response:

As I stated in my previous response, I have placed everything on hold in an effort to let Mr. [redacted] contact the City of Clive to dispute this ticket. There has been no charge to his credit card and we haven't made payment. He needs to contact the city of Clive IMMEDIATELY to be able to contest this ticket. if the ticket is dismissed, I will then close this account with proof of dismissal. We need to send payment no later Monday, July 1st. I will contact the City of Clive on Monday and if Mr. [redacted] has not contacted them to dispute this ticket, I will need to make the payment. I don't see how VMS can do any more to help Mr. [redacted] resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9576464, and find that this resolution is satisfactory to me. Although I totally disagree with VSM's response, it would not be cost effective for me to contest the matter since I do not live in the state of Iowa.

Regards,

Review: I rented a car from the Budget office at the Cedar Rapids, Iowa airport from Feb 24th to Feb 27th 2014. A month after that, I received by mail, a letter from Violation Management, indicating that I will be charged $75 for a speeding violation on Feb 27th, AND a 'service fee' of $40! I am SHOCKED and APPALLED by the ridiculous over 50% service fee this unscrupulous firm charges. I tried contacting them on more than one occasion and was put on hold saying someone would call me back. They took down my number on two occasions, but NEVER called back.! I mailed Budget about this ridiculous charge, and they havent responded either! This is just plain daylight robbery by VMS, and complete unethical billing practices! I notice that SEVERAL people have faced problems with Violation Management's unethical practices. I request help in having this resolved. I have been charged an EXTRA $40 service fee for apparently paying a speeding ticket, a copy of which I was never sent, and VMS refuses to answer phone calls. This is just plain unethical business practice.

Citation [redacted] ref [redacted]

Business

Response:

Violation Management Services (VMS) is a company retained by Avis Rent A Car Cedar Rapids to process and present the initial billing for violations their vehicles receive while on rent. The processing fee of $40.00 and in this case, payment of the citation, is charged per incident in accordance with the terms of the rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the payment of the citation to the issuing agency, customer service support, and the follow-up to insure the violation is settled.

[redacted] contacted VMS by email on 3/24/14 inquiring about the letter received for a speeding ticket during his Avis rental in Cedar Rapid. Our email explained the charges and the need to pay the speeding fine to protect Avis of Cedar Rapid’s fleet of vehicle. In our response we also included a copy of the notice from the City of Cedar Rapids (see attachment) for his information. We also included the phone number and website to view the citation and to inquire about the City of Cedar Rapid’s procedures for disputing the ticket if he felt it was warranted.

The service fee charged is a flat fee as the actions required (see above) to resolve the citation are the same no matter the amount of the fine.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Though VMS indicated in their response that I was sent a copy of the citation, I was never sent this. I called VMS on multiple occasions and never got a call back. By email, I only received a reply containing a copy-paste of a statement from their website indicating that I would be charged $40 irrespective of the citation amount.

Review: I rented a car from Fox Rental Cars in San Diego CA July 2-26 2015. I returned to Portland OR and about a month later I received a letter from VMS stating that I owed $80 for two toll violations. I contacted the South Bay Expressway immediately and was told as a one time courtesy my fine would be reduced to $24 which I promptly paid. I also called VMS during their business hours and left a message. I did not receive a call back. I considered the matter closed as I had paid the citation that was the same amount that VMS wanted. VMS has since contacted me by letter threatening me with "adverse effects" if I don't pay them $80. The two tolls in question occurred on July 22 at 1:34 PM and 1:35 PM on the same expressway. As they are one minute apart I assume I must have taken a wrong turn then turned around.

I was unaware that a third party would be employed by Fox charging such unreasonable fees to an unsuspecting law abiding tourist. We have no toll roads in Oregon and this really seems like a scam on the part of Fox Rental Cars and VMS.Desired Settlement: Dismissal of charges.

Business

Response:

Violation Management Services (VMS) is a company retained by FOX Rent A Car to process and present the initial billing for toll charges their vehicles receive while on rent. The processing fee of $40 is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.Unpaid parking, toll, and/or traffic violations have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded. In order to protect renters from having their vehicles towed (even if they are legally parked), we must promptly deal with all violations.As our call logs don't show a call from the number we have on file from his rental, it is hard to trace when he called and had no response. Our policy is to return messages no more than one business day after receiving the voice mail.After contacting SouthBay Expressway, they confirmed the two tolls were dismissed as a courtesy. With this information, Mr. [redacted]'s service fees have also been waived as a one time courtesy. He should not receive any more correspondence from VMS regarding these tolls. Violation Management Services

Review: On Sun, Nov 10, 2013 at 9:41 PM, [redacted] wrote:I am including this heading from original email to you. HelloI parked my car in a Boston garage on the evening on August 5th at 75 state st garage. I paid the parking fee of 18.00 $ when I left. Then as I checked my Visa charge statement I then noticed I had an additional charge of $40.00 from a VMS car rental parking company, telephone number [redacted] Montana, initiated from , "merchant category: accounting auditing and bookkeeping. I don't know why I got this 40.00 $ charge I did not Rent a car. It seems from their history on your website that there are several complaints against them from those got the same billing. please help me with this as I would like to try to get my money back.If you can help me anyway I would appreciate it thank you[redacted]Desired Settlement: Refund of my 40.00$.

Business

Response:

Violation Management Services (VMS) is a company retained by FOX Rent A Car to process and present the initial billing for violations their vehicles receive while on rent. The processing fee of $40.00 is automatically charged to the card used to rent the vehicle in accordance with the terms of the rental agreement. This process included the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled.

Ms. [redacted] contacted our office on 11/18/2013 regarding the charge on her credit card. We explained our services and that during her rental of a FOX Rent A Car from 6/29/13 through 7/17/13, the City of Santa Monica placed a parking ticket on her rental car on 7/15/2013. We also explained we sent her a letter of notification of the charges and ticket to the address provided at the time of her rental (the same address listed in her Revdex.com complaint). This was not regarding parking in the City of Boston.

Since this ticket went unpaid and undisputed and the City of Santa Monica sent FOX a notice regarding this ticket, and VMS had to process the notice to insure FOX was not liable for Ms. [redacted]'s ticket, there is a service fee as stated in her rental agreement.

Violation Management Services

Review: I got a parking ticket on a car that I rented but I paid the ticket directly to the jurisdiction. VMS keeps sending me a bill for the parking ticket ($60) plus a $45 fee. I told them that the ticket was paid directly to the jurisdiction before they billed me. I'm not paying twice for a ticket and I'm certainly not paying the $45 fee. I have left 2-3 messages regarding this matter and it still has not been resolved.Desired Settlement: Remove VMS Reference # ([redacted]) from their system and stop billing me for a ticket that has been paid.

Business

Response:

Violation Management Services (VMS) is a company retained

by [redacted] to process and present the initial billing for violations

their vehicles receive while on rent. This process included the research to

determine the responsible renter, the mailing and notification of the violation

to the responsible renter, the payment of tickets, customer service support, and the

follow-up to ensure the violation is settled.

We received a message from Ms. [redacted] and returned her call twice on 5/14/14 and left messages. If she would email [redacted] at [redacted] with her payment documentation, we can resolve this matter quickly.

Violation Management Services

###-###-####

###-###-####

Review: We rented a car from Next Car Rental in late December 2012 while the transmission in our car was fixed. On February 28, we received a notice from VMS (12-330036) stating they had recieved a violation for use of express lanes in Virginia even though we had four people in the car.VMS demanded $45 for a $13.00 ticket due to processing fees. The notice also stated that "It is your responsiblity to contact the issusing authority regarding payment of any fines, penalities, and interest related to these violations and/or fees listed below. I subsequently received a notice from Virginia dated 3/20 saying that I owed them $13.00 for ticket but if I paid it on line I would have to pay $10.50, due on April 19. I filed my dispute with the Virigina authorities and also sent one to VMS. Virginia said I needed an "easy pass" to travel in their express lanes. VMS's correspondence said that since the toll was not taken care of before they sent their notice I still had to pay $45, an amount that is over 300% more than the actual ticket of $10.50. To make things worse, VMS is saying "you have to have made payment or disputed the above violation with the Issusing Authority prior to the date of this notice even though it can take the issusing authority 2-6 weeks to transfer the violation into your name. If this is the case, this is quite a sham because it is imposssible to dispute a ticket with the authorities in time if you are unaware of and do not receive notice from the authorities before you receive VMS notice. With VMS it makes no difference if you get the ticket waived or not by the authorities who usually give you reasonable timelines to dispute tickets, you owe VMS their exhorbitant fees. It's VMS's impossible timetimes you have to meet.Desired Settlement: I would hope that my fee would be waived and that ticket management contractors like VMS would examine their policies to make sure that others are not rooked by unacceptable policies that unfairly force rental cars drivers to pay for tickets and fees without reasonable timelines to appeal. In any case, the fee is simply out of line. A more reasonable processing fee needs to be instituted as drivers of rental cars should not have to fear being unreasonably targeted by such companies.