VIP/CELEBRITY LIMOUSINE

Review: I RENTED A LIMO BUS FROM THIS COMPANY FOR A BIRTHDAY NIGHT OUT FOR 20 PEOPLE. I WAS TOLD AN HOUR BEFORE THE EVENT THAT THE BUS HAD BEEN WRECKED AND THEY WERE SENDING OUT AN EXCURSION LIMO INSTEAD (WHICH WAS MUCH SMALLER THAN WE ORDERED). THIS VEHICLE HAD EXTENSIVE DAMAGE AND DID NOT FIT OUR PARTY. SOME OF US WERE SITTING ON THE FLOOR. THE DRIVER WAS LATE TO PICK US UP AND HIT A MAILBOX ON HIS WAY IN. WE WERE LATE TO OUR DINNER RESERVATION AND HE WAS LATE PICKING US UP AT THE END OF THE NIGHT EVEN THOUGH WE WERE SCHEDULED TO BE PICKED UP AT MIDNIGHT WE WERE TOLD THAT HE WOULD BE AN ADDITIONAL 1-1/2 UNTIL HE COULD PICK US UP BECAUSE HE WAS PICKING UP SOMEONE ELSE. SOME OF THE GIRLS HAD TO GET BACK HOME BECAUSE THEY HAD BABYSITTERS SO THEY PAID ADDITIONAL $100 FOR A CAB FROM NEW ORLEANS BACK TO SLIDELL. THE AC IN THE LIMO DID NOT WORK AND WHEN WE ASKED THE DRIVER HOW TO OPERATE AC, LIGHTS AND MUSIC HE RESPONDED THAT HE DID NOT KNOW HOW. TRIED FOR DAYS TO GET IN TOUCH WITH THE OWNER AFTER THE FUNCTION TO NO AVAIL AND THEN GOT AN EXTREMELY RUDE TEXT FROM HER WITH HER RESPONDING THAT SHE WILL NOT REFUND ANY OF THE MONEY. THIS WAS NOTHING MORE THAN A MISERABLE CAB RIDE. WILL NEVER RENT FROM THIS COMPANY OR ANY COMPANY THAT SHE IS ASSOCIATED WITH. HORRIBLE SERVICE, HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCT. THIS COMPANY SHOULD HAVE HAD A BACKUP PLAN WHETHER BE ANOTHER LIMO BUS OR CONTRACTING ANOTHER LIMO BUS FROM ANOTHER COMPANY OR AT BEST WE COULD HAVE BEEN UPGRADED TO SOMETHING BIGGER THAN THE BUS NOT DOWNGRADED TO SOMETHING SMALLER WHICH WE WERE.Desired Settlement: I WOULD HAVE LIKED TO GET A REFUND BUT WAS TOLD FROM THE OWNER THAT IT WASNT GOING TO HAPPEN. SO IM NOT REALLY SURE I WILL GET A REFUND BUT I WOULD ALSO LIKE FOR THE WORLD TO KNOW NOT TO USE THIS COMPANY AS IM PRETTY SURE THEY HAVE DONE THIS TO OTHER PEOPLE IN THE PAST AND WILL CONTINUE TO DO SO. SHE ALSO MISCALCULATED THE AMOUNT OF GRATUITY SO OWES ME $30 FOR THAT I DONT THINK THE DRIVER DESERVED GRATUITY AT ALL SO I WOULD HAVE LIKED HER TO SEND THE WHOLE $90 THAT I PAID FOR THAT BACK AS WEL.

Consumer

Response:

At this time, I have not been contacted by VIP/CELEBRITY LIMOUSINE regarding complaint ID 10224735.

Regards,