Virginia Automotive Services, Inc.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

Called business spoke with MrS*** he stated that he mailed out a check in the amount being requested for towing on 7/25/He stated he apologized for the issueMrS*** stated that they will never sabotage a vehicleHe also stated that he has checked on the check and can verify that it
has been cashed

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

In response to Mrs *** complaint Va Automotive Svc replaced the radiator hoses and secured the fan that had come looseThat was all the work that we performed; why the engine light came on; we do not know without doing more testsWe offered to test the car for free if they could leave the
car with us and they did not want to do thatI am sorry that Mrs *** feels that we did any thing wrong; we have been in business for over years and good members in-standing with Revdex.com for all those yearsWe will not refund money for something that we did not doRadiator hoses have nothing to do with the electrical system; but once again I will offer to test the car free of charge to get to the bottom of the problem then we can discuss where to go from thereMrs *** will need to drop the car off and give us time to perform those test, it would be best to call and set up and appointment with the understanding it could take a couple of days or a couple of hours we wont know until we perform more testThank You.Edward *S*President

MrEd S***, the owner of Virginia Automotive called Ms*** concerning her complaintMs*** stated that she just wanted her A/C fixed at not more cost to herWe have put on a brand new compress at no charge to herMrS*** drove the vehicle for several days and it was parked here at
the shop for another days and the A/C worked fine in the vehicleWe called and they came and picked up the vehicleShe returned it back to us the same day she picked it up and it was not cooling againWe are going to take the vehicle to our other shop and have our Master Tech check out the vehicle to see if he can determine what is going on with the A/CWe apologize for the delay in getting it back to her but there will not be further cost to her and we will fix the A/CWe are doing everything in our power to get the vehicle fixed and returned to the customer with the A/C working properlyPlease feel free to contact me at *** if you have any questions or concerns on this matter.Thank You,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not have a few days just for them to test itThis is my only car; to get to and from workI don't have anyone that can take me to workAgain my car was not like this when the car was dropped offEML nor engine service soon light WAS NOT ONTHE CAR IS RUNNING ROUGH NOW AND THE ENGINE IS IDLINGIts horribleThe only thing I came in to that shop for was coolant leak that's all Per the message "radiator hose were loose" So I had to pay for replacement hoses when it was only loose??? I was never shown the damaged or split hosesTherefore I do not believe the replacing of loose hoses were necessaryJust needed to be reconnectedShould have cost $***I don't mind bringing the car in for testing as long as I can wait for itI don't trust this shop at allAnd would not recommend them to anyoneI don't have anything good to say because I am heartbroken because my car was not like thisI could have continued driving it with the leak and brought coolant everydayInstead of going through this misfortune*** ***
Regards,
*** ***

First of all I would like to apologize for the delay in replying to this complaintI have been out of the office since the 26th and was under the impression that someone else was going to respond to this.
class="Apple-tab-span" "white-space:pre"> Our Service Adviser ([redacted]) did drop the ball on this job by not informing anyone that the part needed to be sent out to the customerAs soon as I found out, I mailed the package out myself on 3/24/It was mailed by priority mail with trackingI checked this morning and it shows that the package has been deliveredWhen the customer came in stating that the vehicle was not fixed; we were booked for the whole day[redacted] informed him that we would look at it but he would have to work it in as soon as we couldThe customer said he could not wait and would come backHe never came back to the shopIf he would have waited or came back, we would have found that the part was defective and replaced it at no charge to the customerWe have to trust our suppliers too and did not know that it was defectiveWe have been in business since and do stand behind the work that we doIt was not our fault that the customer could not allow us the time to check the vehicle out and repair it as neededWe do take responsibility in the lack of communication of Mr[redacted] part in mailing off the new partIf you would like to, you can contact [redacted] (Service Writer) or [redacted] ([redacted]) concerning this matter.Thank You,[redacted]

First of all I would like to apologize for the delay in replying to this complaint. I have been out of the office since the 26th and was under the impression that someone else was going to respond to this.  Our Service Adviser ([redacted]) did drop the ball on this job by not informing anyone...

that the part needed to be sent out to the customer. As soon as I found out, I mailed the package out myself on 3/24/2015. It was mailed by priority mail with tracking. I checked this morning and it shows that the package has been delivered. When the customer came in stating that the vehicle was not fixed; we were booked for the whole day. [redacted] informed him that we would look at it but he would have to work it in as soon as we could. The customer said he could not wait and would come back. He never came back to the shop. If he would have waited or came back, we would have found that the part was defective and replaced it at no charge to the customer. We have to trust our suppliers too and did not know that it was defective. We have been in business since 1978 and do stand behind the work that we do. It was not our fault that the customer could not allow us the time to check the vehicle out and repair it as needed. We do take responsibility in the lack of communication of Mr. [redacted] part in mailing off the new part. If you would like to, you can contact [redacted] (Service Writer) or [redacted]) concerning this matter.Thank You,[redacted]

In response to Mrs [redacted] complaint Va Automotive Svc replaced the radiator hoses and secured the fan that had come loose. That was all the work that we performed; why the engine light came on; we do not know without doing more tests. We offered to test the car for free if they could leave the...

car with us and they did not want to do that. I am sorry that Mrs [redacted] feels that we did any thing wrong; we have been in business for over 38 years and good members in-standing with Revdex.com for all those years. We will not refund money for something that we did not do. Radiator hoses have nothing to do with the electrical system; but once again I will offer to test the car free of charge to get to the bottom of the problem then we can discuss where to go from there. Mrs [redacted] will need to drop the car off and give us time to perform those test, it would be best to call and set up and appointment with the understanding it could take a couple of days or a couple of hours we wont know until we perform more test. Thank You.Edward *. S[redacted]
President

First of all, we would like to apologize for having to respond to 2nd request, rather than the 1st request. We had some issues with our internet service and lost almost 2 weeks of emails. Mr. [redacted] did bring his vehicle in for brake repair and we did run into problems trying to bleed...

the air out brake and ABS system. With having to replace his Master Cylinder and then trying to bleed the system again, it took a lot more time than what was originally quoted to him. We feel that our Service Adviser did not take the time to properly explain everything to Mr. [redacted]; so we are willing to refund Mr. [redacted] the $[redacted].00 that he feels he was overcharged.Mr. Ed S[redacted] is going to contact Mr. [redacted] Monday the 19th to make payment arrangements to refund the money. We are sorry for the misunderstanding and hope that Mr. [redacted] will come back and allow us to be of service to him again in the future. Please feel free to call Ed S[redacted] at [redacted] if you have any questions.Thank you for your help in resolving this matter.Best Regards,Joanne I[redacted]Bookkeeper/Office ManagerVirginia Automotive Services, Inc.

When [redacted] brought his vehicle to us, it would crank but not start. We ran a diagnostic on it and found that the Distributor needed to be replaced. [redacted] got approval from [redacted] to replace the Distributor which we did. When we replaced the distributor (this included the distributor cap and...

rotor and not added cost to [redacted]); the vehicle would run but the ignition coil was arching out, spark was jumping from housing to coil to metal brackets. We replaced the ignition coil to correct this problem and the vehicle ran properly. [redacted] was informed before he picked up the vehicle that we had replaced the ignition coil in order to make vehicle run properly. He did not ask us to take the ignition coil off when he picked up the vehicle. [redacted] also gave [redacted] he distributor that was replaced along with the distributor cap. They were in the box that the new distributor came in The distributor cap was replaced on 7/19/2012 as [redacted] states, but what he did fail to inform you was that he provided his own parts which we cannot guarantee because we did not purchase them. The distributor cap& rotor was replaced with HIS Spark Plug Wires; Plugs and has nothing to do with the Distributor that was replaced on his 11/28/2014. We do not know where he got the labor price of $300.00 or the $89.95 for the Rotor. The $300.00 was for replacing the Distributor and the $89.95 was for the Ignition Coil that we had to replace in order to stop it from arching. We feel that we did not do anything wrong in this repair.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . 
Regards,
[redacted]

Mr. Ed S[redacted], the owner of Virginia Automotive called Ms. [redacted] concerning her complaint. Ms. [redacted] stated that she just wanted her A/C fixed at not more cost to her. We have put on a brand new compress at no charge to her. Mr. S[redacted] drove the vehicle for several days and it was parked here...

at the shop for another 3 days and the A/C worked fine in the vehicle. We called and they came and picked up the vehicle. She returned it back to us the same day she picked it up and it was not cooling again. We are going to take the vehicle to our other shop and have our Master Tech check out the vehicle to see if he can determine what is going on with the A/C. We apologize for the delay in getting it back to her but there will not be further cost to her and we will fix the A/C. We are doing everything in our power to get the vehicle fixed and returned to the customer with the A/C working properly. Please feel free to contact me at [redacted] if you have any questions or concerns on this matter.Thank You,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hi,Where should I start? The original issue, which is that my son's car was never fixed after paying over $700 for repairs, was not resolved.The business installed a defective part on my son's car and then denied the issue when my son took it back in, stated it must be "something else". We are not suckers.Their response to my complaint totally lies and incorrectly states my son did not bring the car back into the shop and did not agree to have it rectified. I ended up having to pay for the repairs twice because the shop denied the issue so long that my son had to return to college in Georgia. After we took the car to the dealer here in Ga and found out the part was defective, THEY DENIED IT AND SAID MINI DEALER DIDN'T KNOW WHAT THEY WERE DOING!! Of course, after paying for a new part and having it installed, the car is fixed. They refused to refund my money for the part, the installation, anything. Valued customer? I think not. But we should have had the expectation that our car would have been fixed for a fair price and that the fix was reasonably permanent. Since that was not the case and the only offer they made was for us to acquire a replacement part from them and "sell it", I really don't think that is "normal". Never would I expect to have to sell a part that I had paid for because the repair shop screwed up and denied reality. THEY SHOULD RETURN THE MONEY I PAID FOR THE REPAIRS - PERIOD. If not I will continue telling the world what they did to us. No one I know or ever knew will ever use that service if I have anything to do with it. The complaint should remain on file for as long as the company continues to lie and mistreat customers. You would not be happy if this happened to you and that is what I am trying to prevent, more customer abuse.

When [redacted] brought his vehicle to us, it would crank but not start. We ran a diagnostic on it and found that the Distributor needed to be replaced. [redacted] got approval from [redacted] to replace the Distributor which we did. When we...

replaced the distributor (this included the distributor cap and rotor and not added cost to [redacted]); the vehicle would run but the ignition coil was arching out, spark was jumping from housing to coil to metal brackets. We replaced the ignition coil to correct this problem and the vehicle ran properly. [redacted] was informed before he picked up the vehicle that we had replaced the ignition coil in order to make vehicle run properly. He did not ask us to take the ignition coil off when he picked up the vehicle. [redacted] also gave [redacted] he distributor that was replaced along with the distributor cap. They were in the box that the new distributor came in The distributor cap was replaced on 7/19/2012 as [redacted] states, but what he did fail to inform you was that he provided his own parts which we cannot guarantee because we did not purchase them. The distributor cap& rotor was replaced with HIS Spark Plug Wires; Plugs and has nothing to do with the Distributor that was replaced on his 11/28/2014. We do not know where he got the labor price of $300.00 or the $89.95 for the Rotor. The $300.00 was for replacing the Distributor and the $89.95 was for the Ignition Coil that we had to replace in order to stop it from arching. We feel that we did not do anything wrong in this repair.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not have a few days just for them to test it. This is my only car; to get to and from work. I don't have anyone that can take me to work. Again my car was not like this when the car was dropped off. EML nor engine service soon light WAS NOT ON. THE CAR IS RUNNING ROUGH NOW AND THE ENGINE IS IDLING. Its horrible. The only thing I came in to that shop for was coolant leak that's all.  Per the message "radiator hose were loose" So I had to pay for replacement hoses when it was only loose??? I was never shown the damaged or split hoses. Therefore I do not believe the replacing of loose hoses were necessary. Just needed to be reconnected. Should have cost $[redacted]. I don't mind bringing the car in for testing as long as I can wait for it. I don't trust this shop at all. And would not recommend them to anyone. I don't have anything good to say because I am heartbroken because my car was not like this. I could have continued driving it with the leak and brought coolant everyday. Instead of going through this misfortune. [redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hi,
Where should I start? 
The original issue, which is that my son's car was never fixed after paying over $700 for repairs, was not resolved.
The business installed a defective part on my son's car and then denied the issue when my son took it back in, stated it must be "something else". We are not suckers.
Their response to my complaint totally lies and incorrectly states my son did not bring the car back into the shop and did not agree to have it rectified. I ended up having to pay for the repairs twice because the shop denied the issue so long that my son had to return to college in Georgia. After we took the car to the dealer here in Ga and found out the part was defective, THEY DENIED IT AND SAID MINI DEALER DIDN'T KNOW WHAT THEY WERE DOING!! Of course, after paying for a new part and having it installed, the car is fixed. They refused to refund my money for the part, the installation, anything. Valued customer? I think not. But we should have had the expectation that our car would have been fixed for a fair price and that the fix was reasonably permanent. Since that was not the case and the only offer they made was for us to acquire a replacement part from them and "sell it", I really don't think that is "normal". Never would I expect to have to sell a part that I had paid for because the repair shop screwed up and denied reality. THEY SHOULD RETURN THE MONEY I PAID FOR THE REPAIRS - PERIOD. If not I will continue telling the world what they did to us. No one I know or ever knew will ever use that service if I have anything to do with it. The complaint should remain on file for as long as the company continues to lie and mistreat customers. You would not be happy if this happened to you and that is what I am trying to prevent, more customer abuse.