Virginia Electronics, Inc.

On November 11, 2015, I awoke to a problem with my refrigerator freezing up. Had trouble with eggs freezing and other items, also. I contacted Lowes, where I had purchased the refrigerator and they referred me to Virginia Electronics. I first thought I would have to wait for service the next day. I received a phone call that afternoon advising me that they could send a service man that afternoon before 6 p.m. I was absolutely delighted that I could get such fast service.
Their service man arrived between 5 & 6p.m. and took one look at the unit and advised me the thermostat settings were too high and that was causing the freezing problem. I am delighted with the prompt and courteous service, and thrilled that I didn't have to wait and then replace any parts.
I hope Virginia Electronics, Inc. will be advised that I will be calling them again when I have any electrical problems. Their man was very nice and friendly.
Yours very truly,
Mrs. Jean C. U[redacted]

We performed an estimate on the unit the customer refused the estimate. The customer should contact Samsung for a possible warranty extension. No refunds customer was aware the process and paid upfront before we ran the call.

In response to case#[redacted]Customers washing machine is covered under a 3rd party warranty company. We have to order all parts through this company. On 11/4/2014 we placed a parts order. We were contacted on 11/12 that parts were on back order. On 11/25 we canceled the prescheduled apt...

for 11/26 because parts still had not arrived. We understand the frustration for waiting so long for parts to arrive, unfortunately we can not control parts availability and delivery. On 12/5 tech arrived with trainee by his side and parts to fix machine. Tech and trainee state they never saw or dealt with wife. They also state that they DID do a test run, and unit was working. Husband was in another room while they did this. Tech pointed out to husband that a digit was missing on the display panel and that they would order a sub main to fix THAT problem.Wife called two days later and said unit was not working. She was told that the sub main was ordered and may take 1-2 days for additional parts to be ordered.She was not happy with this and then contacted the Revdex.com.Again, we understand the frustration but feel that this has been misdirected onto our company. We contacted the warranty company and it was decided to prevent any further animosity that they be reassigned to  another service company.

The customer dropped off his television for repair, we repaired the unit and tested for 24 hours. The customer picked up the unit and had the ability to view the finished product. The customer took the unit home and called back and said a bubble and crack was in the screen. The customer...

signed off on the repair, the screen was damaged after pickup. The LCD units are very fragile and should be shipped in a box or damage can occur, the customer showed up in a car and laid the unit on its face..that's what damage the unit.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have rejected the business’s, Virginia Electronics, Inc., reply.  They said that there was mold and mildew all over the seals and that is a total lie.  There technician, Robert, even said that it is not due to the customer that the seals are torn. The seals are hard and that is why they are ripping.  Robert told Stacey that on my cell phone because he was using my cell phone when I call them back to tell them why are the parts not on the truck like you said they would be if the technician determined that it is covered under warranty.  Which he did.  Even [redacted] and their sales associate told me that it should be covered under warranty.    I have attached pics that I took that day of the seals and there is no mildew and mold all over the seals.  Stacey, from Virginia Electronics, told Robert not to say that it is covered under warranty.  They totally fabricated there story so that they can get paid customer pay and not warranty pay.  I am very disappointed with [redacted], Virginia Electronics, and [redacted] Advantage Warranty company.  Please look at the pics that I have attached and you will see that there is not mildew and mold all over the seals.  If any mildew and mold is on the seal it is very little and it is cause by the defective product that [redacted] sold me and that fact that the seal is torn and not sealing right cause air and moisture to meet.  Please post the pictures that I have attached on the Revdex.com website.  I will never buy any product from [redacted] not will I every call Virginia Electronics for any service.  Thank You. [redacted]Accounts Receivable/Member Billing

Good Morning, Our tech went out to the customers home and took pictures of the gasket on the refrigerator. The pictures were submitted to the warranty company. The warranty company denied the claim because of the food particles and the mold on the gasket. It is the customers responsibility to...

clean the gaskets and keep them free of debris. The same pictures that were sent to the warranty company have been attached for your review. Thank you,[redacted]PresidentVirginia Electronics, Inc

The customer paid the $[redacted] diagnostic fee upfront and per our website we would deduct that fee from the total cost of the repair. The customer is upset because of a communication problem between himself and his wife because he was out of town. The labor charges are flat fees to be fair to all...

which includes labor and and the cost for running a van to your home. The customer had the chance to decline the estimate at the time of the repair. The parts are marked up with any company and again reflect our cost to run the operation.

Simple, right? Repair the handle on our [redacted] refrigerator. Unfortunately, the employees of this company couldn’t even get to our house to repair the refrigerator. We were given a time range of 2:00PM to 7:00PM. Standard. No further communication after that time range was provided. We called to just get an idea of what the schedule looked like. After additional communication we were told that a service professional would arrive between 6:50PM and 6:59PM. They close at 7:00PM. I think that we can see this setup from a mile away. So, I call at 6:50PM to see if they are still on schedule. The employee on the phone was immediately hostile. I told the individual that I didn’t think that the tone of the conversation was constructive to a positive outcome. I was told “find someone else to fix your refrigerator”. Then, I was hung up on. I called back in an attempt to save this interaction by speaking to a supervisor. No answer. A simple apology about the nature of the experience would have sufficed. Well, that and getting the service that they contracted with [redacted], would have been nice. What a shame. What a joke. I would encourage all potential consumers to be wary of this company.

We ran the call and based on the complaint, not all calls are Freon related in fact less than 1% are sealed system issues requiring a technician with a special license issued by the EPA. We then sent a technician with the license which determined that the unit had bug infestation which was not...

covered by [redacted]. I suggest the customer contacts [redacted] for additional guidance concerning their unit.

THE CUSTOMER IS UPSET BECAUSE THE TECHNICIAN FOUND PLASTIC FROM A PEN AND OTHER MATERIALS IN THER PUMP. THE CUSTOMER WAS VERY RUDE AND THREATED THE TECHNICIAN  AS YOU CAN SEEN FROM THE COMPLAINT. THE CUSTOMER IS MAD BECAUSE ABUSE IS NOT COVERED UNDER WARRANTY. THE CUSTOMER HAS THE ABILITY TO GO...

BACK TO [redacted] TO HAVE ANOTHER SERVICER LOOK AT THE UNIT, WE HAVE THE OLD PUMP WITH THE DEBRIS IN THE PUMP ALONG WITH PICTURES. THIS REPAIR IS NOT COVERED AND THE CUSTOMER SHOULD CONSIDER BEING MORE POLITE IN THE FUTURE.

Revdex.com:
I have reviewed the offer and/or response made...

by the business in reference to complaint ID 12390848, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Virginia Electronics knew when I called to have the problem fixed that they were not going to be able to repair the ice maker but neglected to tell me that at the time, but instead accepted my payment of $[redacted] and scheduled for a technician to come out.  When technician walked through the door he said he couldn't repair it because [redacted] didn't have a fix for it.  My issue is not with [redacted], but with Virginia Electronics. they accepted my money knowing they weren't going to be able to repair it.This is just a scam Virginia Electronics accepted our money knowing they were not going to be able to fix the problem. I would like to have a full refund.
Regards,
[redacted]

this company was terrible! FIrst they make you think they are local with a local address and phone number, then thy charge you upfront. THey sent a serviceman who didn't know what to do, but didn't even know the brand name of my dryer. After 3 days, they submit an estimate where they were replacing parts I did not need. Poor experience all together and my dryer is still not fixed.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have rejected the business’s, Virginia Electronics, Inc., reply.  They said that there was mold and mildew all over the seals and that is a total lie.  There technician, Robert, even said that it is not due to the customer that the seals are torn. The seals are hard and that is why they are ripping.  Robert told Stacey that on my cell phone because he was using my cell phone when I call them back to tell them why are the parts not on the truck like you said they would be if the technician determined that it is covered under warranty.  Which he did.  Even [redacted] and their sales associate told me that it should be covered under warranty.    I have attached pics that I took that day of the seals and there is no mildew and mold all over the seals.  Stacey, from Virginia Electronics, told Robert not to say that it is covered under warranty.  They totally fabricated there story so that they can get paid customer pay and not warranty pay.  I am very disappointed with [redacted], Virginia Electronics, and [redacted] Advantage Warranty company.  Please look at the pics that I have attached and you will see that there is not mildew and mold all over the seals.  If any mildew and mold is on the seal it is very little and it is cause by the defective product that [redacted] sold me and that fact that the seal is torn and not sealing right cause air and moisture to meet.  Please post the pictures that I have attached on the Revdex.com website.  I will never buy any product from [redacted] not will I every call Virginia Electronics for any service.  Thank You.
 
[redacted]
Accounts Receivable/Member Billing

If you read the complaints filed and the arrogant responses sent by Virgina electronics you will see why this company has such poor online reviews. I'm not sure how they end up with an A rating at the Revdex.com. I too had a refrigerator that was under warranty and they refused to service it. They tried to tell me that my refrigerator was not under warranty when it was. I had to go through the hassle of going to [redacted] several times to get documents faxed to them which they were supposed to send to [redacted] never received any of the documents that were requested by Va. Electronics. I had to end up having [redacted] fax [redacted] directly. once my warranty was verified showing that I should receive services without having to pay, 'VE refused to schedule an appointment to service my refrigerator. Luckily for me [redacted] refered my service call to another service provider who did an excellent job. I would not refer this company to anyone!! I guess they thought that I would be one of those fools who would pay them for services that were covered under warranty

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company’s reply only partially addresses my complaint.  They say they’re happy I found a company to lower the Microwave without charge, as part of their repair.  However, as I said in my complaint, the appliance did not have to be lowered in the first place.  So, they were apparently going to lower it anyway & then charge me $[redacted], when it wasn’t necessary.  Please resubmit my complaint so they understand what it is that I’m complaining about.  They still don’t get it.  Thank  you.
Regards,
[redacted]

The customer is under the [redacted] warranty but had mildew all over the seals. The customer must clean the seals when mold and mildew appears, the [redacted] warranty covers normal wear and tear of parts but excludes failure of parts do to abuse or failure of the customer to perform normal cleaning of...

the unit. I suggest the customer contact [redacted] for any further recourse, we just provide service based on policies and procedures provided by [redacted].

In response to complaint #[redacted]
We do not give free estimates. This is not advertised or promised to our customers. Our policy is that we collect a service fee. This fee covers diagnostics and estimate as well as our time and resources. The service fee is applied to repair...

cost if they choose to repair. In the case they choose not to repair OR unit is deemed un repairable, the fee still applies. In other words it's NOT refundable.
Given the age of her unit AND the determined replacement parts, these parts were no longer available. We have a copy of the techs notes stating parts NLA with her signature.
He did offer for her to come to our shop and look at 2 of our re- furbished refrigerators for sale, one for $250.00 and one for $800.00. She chose not to.
The next day she called and wanted her money back. When our dispatcher told her we couldn't do that, she threatened to stop payment on her check and report us to the Revdex.com.
The manager responded to her threats to stop payment for services already rendered by letting her know that our recourse would be to go to court. 
We feel that her desired settlement is unjust. We have honored our agreement by giving an in-home diagnosis  
?

Review: I brung my tv in with a [redacted] repair. . And it took them a week and a half to fix but then when I went yo pick up my tv ..they didnt give me no option to turn on the tv or by the way they tld me they didnt need my power cord..but when I got home it was a small crack on the side.. so when I tld them about it they tld me to bring it back there and it took them 3 days to tell me that I crack my own tv but I didnt bring the tv crack I just brought the tv 4 months ago...and when I receive it the crack spread even more ....Desired Settlement: I didnt everthing they tld me to do I just brought this tv my first smart tv I ever brought ..I think they shld have some responsibility on this issue

Business

Response:

The customer dropped off his television for repair, we repaired the unit and tested for 24 hours. The customer picked up the unit and had the ability to view the finished product. The customer took the unit home and called back and said a bubble and crack was in the screen. The customer signed off on the repair, the screen was damaged after pickup. The LCD units are very fragile and should be shipped in a box or damage can occur, the customer showed up in a car and laid the unit on its face..that's what damage the unit.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For you. eference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] Im not satisfy because the business is lyin they didnt have my tv fix in kno 24 hours and yes I did bring the tv in my car wrap up and it wont face down and I ask them before I took the tv up there do it need to be in a box they said it was ok.

Regards,

Review: I purchased an extended warrant for my refrigerator from [redacted]. The door seals on the frig started to rip because the seals got hard and brittle. The tech says that it is a manufacture problem and not the customers problem. When I called his employer and said the tech even said it is not my fault, she (Stacy) asked to speak with the tech (Robert) and told him that he should not of said that. Saying that means that the customer does not have to pay for it. Going back and forth for 2 weeks, the [redacted] Advantage Warranty company denied my claim because Virginia Electronics fill out the report saying that, I, the customer was the one that damaged the seal. A total lie and false claim. I called Stacy back and said why did you put that in the report because that is not true. Your tech (Robert) was even telling you that it was not my fault and that the seal got hard. I was standing right beside him and he was using my cell phone to talk to you. I called Virginia Electronics the next day and gave them a piece of my mind. I will never use them for anything. I will never purchase anything form [redacted]. I will purchase stuff from [redacted]t. Virginia Electronics and [redacted] Extended Warranty is nothing put a rip off. They said that the extended warranty only covers parts and electronics, so is the door seal not a part. It has a part number.

The manager at [redacted] ([redacted]) and the person that sold me the Frig. even said that it should be cover by the Extended Warranty. They were puzzled too.

Virginia Electronics told me that the tech(Robert) would have to make that call as to it begin under warranty and he did and told Stacy at Va. Electronics that it is covered under his warranty and they still said no it is not.

How come a company like [redacted] can sell an Extended Warrant to customers and not warranty the part. I paid $200 for the warranty and Va. Electronics was charging me $360.07. So I am $560.07 in the hole. [redacted] will not be getting my business.Desired Settlement: I will not be purchasing anything at [redacted] and will never use Virginia Electronics for anything.

Both company's are a SCAM.

Business

Response:

The customer is under the [redacted] warranty but had mildew all over the seals. The customer must clean the seals when mold and mildew appears, the [redacted] warranty covers normal wear and tear of parts but excludes failure of parts do to abuse or failure of the customer to perform normal cleaning of the unit. I suggest the customer contact [redacted] for any further recourse, we just provide service based on policies and procedures provided by [redacted].

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have rejected the business’s, Virginia Electronics, Inc., reply. They said that there was mold and mildew all over the seals and that is a total lie. There technician, Robert, even said that it is not due to the customer that the seals are torn. The seals are hard and that is why they are ripping. Robert told Stacey that on my cell phone because he was using my cell phone when I call them back to tell them why are the parts not on the truck like you said they would be if the technician determined that it is covered under warranty. Which he did. Even [redacted] and their sales associate told me that it should be covered under warranty. I have attached pics that I took that day of the seals and there is no mildew and mold all over the seals. Stacey, from Virginia Electronics, told Robert not to say that it is covered under warranty. They totally fabricated there story so that they can get paid customer pay and not warranty pay. I am very disappointed with [redacted], Virginia Electronics, and [redacted] Advantage Warranty company. Please look at the pics that I have attached and you will see that there is not mildew and mold all over the seals. If any mildew and mold is on the seal it is very little and it is cause by the defective product that [redacted] sold me and that fact that the seal is torn and not sealing right cause air and moisture to meet. Please post the pictures that I have attached on the Revdex.com website. I will never buy any product from [redacted] not will I every call Virginia Electronics for any service. Thank You. [redacted]Accounts Receivable/Member Billing

I used Va. Electronics for dryer and stove repair. They were very professional and thorough. They checked everything to be sure it worked properly.