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Virginia Furniture Market

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Virginia Furniture Market Reviews (2)

Review: I purchased a motorized recliner sofa from VA Furn. Mkt. along with a warranty on 10/27/13. In March 2016 the motor malfunctioned. I contacted the business and was referred to the warranty holder, [redacted] In May 2016, a technician arrived at my house, verified a faulty motor, and left promising a replacement motor. Also in May 2016, I received a letter from MFS stating that the part was on order and that I could check on the progress of the claim, which I did today. According to the MFS site, the replacement was cancelled, the business "may" have gone out of business, or I "may" have moved, and that I would be contacted, which I have not.

I believe that VA Furn. Mkt. knowingly entered an agreement with MFS, a company which is not competent to fulfill its agreement with the customer.Desired Settlement: I do not want a replacement. I want a complete refund of my purchase price plus warranty cost, totaling $1948.87 plus sales tax.

Business

Response:

I did speak with Ms. [redacted] today to make sure [redacted] was taking care of their issue. She indicated to me that all was ‘good’ and that she needed to call them back as they will be accepting a cash settlement instead of a reselection. Please let me know if you have any further questions. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I went to buy a comfortable for us recliner love seat. We tried out several and bought one based on comfort which was our most important goal. We special ordered it to get the fabric we wanted. We paid $925.46 plus a $79 delivery charge . When it arrived it was very uncomfortable for us to sit in to the point it made our necks hurt so bad we had to quit sitting in it. I decided it had to be made wrong and went to the store to sit in the one we tried out . That one was no longer there but the one on the floor that was the same model as ours was just as uncomfortable. I found out the one we sat in had been on the floor a long time and was broken in. We did not go to buy a sofa that had been broken in by lots of people for a long time. We wanted a sofa that was very comfortable now ... we will never get this one broken in we can't sit in it. I tried really hard for a week and my neck was hurting so bad I had to go to the chiropractor. The best the manager would do is let us return it and lose $266.30 after some discussion he did agree to sign me up for prime so we would not have to pay $79 for them to come and get it. I feel it is false representation to have something on the showroom floor that is so different from what you actually receive. Their rules about special order returns are stated but that should not be for products that are not like what you bought. I am not returning something for color or whatever but something that is not like we sat in in the showroom.Desired Settlement: I feel they should refund us the total amount and come get it for free

Business

Response:

When customer made their special order purchase, it was fully disclosed to them at the time of purchase that if the item was returned they would lose their 25% deposit. This information was also on their invoice. When customer asked to return their item it was again brought to their attention about the 25% non-refundable deposit as their purchase was a special custom order.We have spoken with the customer and have resolved the issue.

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Description: FURNITURE-RETAIL, FURNITURE DESIGNERS & CUSTOM BUILDERS

Address: 20050 Virgil H. Goode Hwy., Rocky Mount, Virginia, United States, 24151

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