Virginia Properties and Management Services

/ [redacted] Style Definitions */ Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with the response received by Virginia Properties and Management Services Her response does not accurately reflect the events that took place during our final inspection July as discussed in the letter I received from the rental agent notifying me of the deduction from my security deposit or the phone conversation described by Virginia Properties and Management Services in her response to the Revdex.com I have several issues with the response receivedThey are described below The letter I received dated August, received on August, to notify me a damaged icemaker was discovered at our final inspection on July was false No damage at all was found to the property The property manager discussed the outstanding condition of the home, and thanked my family for being such great tenants On July we received a call from the property manager that she was completing a second inspection with the property owner and in completing the inspection she needed firewood removed from the property We were never notified of this second "final" inspection and were therefore unable to be present, despite our lease stating we are authorized to receive notice of and be present of our final inspection Fortunately, we were able to arrange to have the firewood removed A few minutes after the call we received a text message that the dishwasher was full of water and accusing us of damaging it Again, we were hours away, completely taken back by this second inspection and had no way to defend ourselvesAfter receiving several more text messages I called MsD [redacted] to discuss this accusation I was very frustrated that five days prior we were praised for being reliable and clean tenants for the last two years, and now we are being treated and questioned as if we had trashed the place I felt cornered and we were completely unable to defend ourselvesDuring my phone conversation with the property manager, I expressed my frustration in being treated in such a manner I explained that we had done everything we could to extend professional courtesy to both her and the property owner during our two-year tenancy, and were disappointed that wasn't being reciprocated I listed several examples of the courtesies extended by us such as, cleaning and staging the home before every last minute showing of the house, paying a service tech that she was supposed to pay, fixing the ice maker when it stopped working, fixing the handle on the shed etc We knew the homeowner was responsible for a $ deductible every time a repair was made and didn't want them to incur that cost for something petty I certainly never claimed that my husband or I were a "jack of all trades" The icemaker wasn't discussed any further At no point in the conversation did they nor I say the icemaker was not currently in working order Never did I say my husband had attempted to fix a broken icemaker and that it was broken(Why would someone say that even if it were the case!?) If they had asked any questions to inquire about the ice maker I could have explained to them that the ice maker would sometimes freeze up if it wasn't used regularly, as many ice makers do Rather than submitting a claim for them to send a repairman for $we would remove the icemaker hopper (something made to be easily removed without the use of any tools), leave it out overnight to thaw, and then return it to the freezer so it would work againThere is no way this would have resulted in damage to the applianceUnfortunately, the property manager cut me off and hung up on me so I was never given the opportunity to discuss the icemaker or any other issues for that matter She would not return my calls, emails or text messages I was afraid she was going to charge me for a supposed broken dishwasher so I attempted to call and text her for several days, but she refused to respond in any wayThe first time I heard from her after our phone conversation on July was the letter I received on August, dated August 2016, stating a broken icemaker was found on our final inspection on June I never would have guessed I would be held liable for an icemaker that I occasionally thawed This letter dated August was the very first time I heard of a broken icemaker If it wasn't dispensing ice at the time of the second inspection I had no way to view it, I had no way to defend myself, I was never even asked about itI was simply charged for an icemaker, an ice maker that I certainly did nothing to cause it to not workAfter all the courtesies I extended, I was made out to be the bad guy and it cost me $ After I filed my complaint with the RevDex.com, I received my very first call from MsD [redacted] since July, assuring me that the Revdex.com will laugh at my complaint She stated she was not responsible for deciding what was withheld from my security deposit, which was the sole decision of the property owner For the very first time, I was able to talk to her about the icemaker She didn't care, she didn't listen, her mind was made up, and they were keeping my money I have been very disappointed in both the property owner, and especially Virginia Properties and Management Services I would have expected a property manager to protect a tenant from such an absurd claim, and at the very least have enough professionalism to ask questions, return phone calls and not hang up on customers Unfortunately she didn't We've lived in seven homes prior to this one, never have I encountered a property manager with the same lack of professionalism, lack of integrity and lack of honesty as the owner/operator of Virginia Properties and Management Services Before signing a lease with Virginia Properties and Management Services I researched the company online I found no negative complaints about the company so we signed the lease I now see a complaint relatively similar to mine has been filed with the Revdex.com I've also since spoken with several other military families that have had equally bad experiences with Virginia Properties and Management Services I recognize I will probably never get my $back from my security deposit, but I do hope that other military families will read this complaint and enter cautiously into any kind of lease agreement with Virginia Properties and Management Services Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by
the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.
I disagree with the response received by Virginia
Properties and Management Services Her response does not accurately
reflect the events that took place during our final inspection July as
discussed in the letter I received from the rental agent notifying me of the
deduction from my security deposit or the phone conversation described by
Virginia Properties and Management Services in her response to the Revdex.com I
have several issues with the response receivedThey are described below
The letter I received dated August, received on
August, to notify me a damaged icemaker was discovered at our final
inspection on July was false No damage at all was found to the
property The property manager discussed the outstanding condition of the
home, and thanked my family for being such great tenants
On July we received a call from the
property manager that she was completing a second inspection with the property
owner and in completing the inspection she needed firewood removed from the
property We were never notified of this second "final"
inspection and were therefore unable to be present, despite our lease stating
we are authorized to receive notice of and be present of our final inspection
Fortunately, we were able to arrange to have the firewood removed
A few minutes after the call we received a text
message that the dishwasher was full of water and accusing us of damaging it
Again, we were hours away, completely taken back by this second
inspection and had no way to defend ourselvesAfter receiving several more
text messages I called MsD*** to discuss this accusation I was very
frustrated that five days prior we were praised for being reliable and clean
tenants for the last two years, and now we are being treated and questioned as
if we had trashed the place I felt cornered and we were completely
unable to defend ourselvesDuring my phone conversation with the property
manager, I expressed my frustration in being treated in such a manner I
explained that we had done everything we could to extend professional courtesy
to both her and the property owner during our two-year tenancy, and were
disappointed that wasn't being reciprocated I listed several examples of
the courtesies extended by us such as, cleaning and staging the home before
every last minute showing of the house, paying a service tech that she was
supposed to pay, fixing the ice maker when it stopped working, fixing the
handle on the shed etc We knew the homeowner was responsible for a $
deductible every time a repair was made and didn't want them to incur that cost
for something petty I certainly never claimed that my husband or I were
a "jack of all trades"
The icemaker wasn't discussed any further
At no point in the conversation did they nor I say the icemaker was not
currently in working order Never did I say my husband had attempted to
fix a broken icemaker and that it was broken(Why would someone say that even
if it were the case!?) If they had asked any questions to inquire about
the ice maker I could have explained to them that the ice maker would sometimes
freeze up if it wasn't used regularly, as many ice makers do Rather than
submitting a claim for them to send a repairman for $we would remove the icemaker
hopper (something made to be easily removed without the use of any tools),
leave it out overnight to thaw, and then return it to the freezer so it would
work againThere is no way this would have resulted in damage to the
applianceUnfortunately, the property manager cut me off and hung up on me
so I was never given the opportunity to discuss the icemaker or any other
issues for that matter
She would not return my calls, emails or text
messages I was afraid she was going to charge me for a supposed broken
dishwasher so I attempted to call and text her for several days, but she
refused to respond in any wayThe first time I heard from her after our phone
conversation on July was the letter I received on August, dated
August 2016, stating a broken icemaker was found on our final inspection on
June 2016.
I never would have guessed I would be held liable
for an icemaker that I occasionally thawed This letter dated August
was the very first time I heard of a broken icemaker If it wasn't
dispensing ice at the time of the second inspection I had no way to view it, I
had no way to defend myself, I was never even asked about itI was simply
charged for an icemaker, an ice maker that I certainly did nothing to cause it
to not workAfter all the courtesies I extended, I was made out to be the bad
guy and it cost me $
After I filed my complaint with the RevDex.com, I received my very first call from MsD*** since July,
assuring me that the Revdex.com will laugh at my complaint She stated she was
not responsible for deciding what was withheld from my security deposit, which
was the sole decision of the property owner For the very first time, I
was able to talk to her about the icemaker She didn't care, she didn't
listen, her mind was made up, and they were keeping my money
I have been very disappointed in both the
property owner, and especially Virginia Properties and Management Services
I would have expected a property manager to protect a tenant from such an
absurd claim, and at the very least have enough professionalism to ask
questions, return phone calls and not hang up on customers Unfortunately
she didn't We've lived in seven homes prior to this one, never have I
encountered a property manager with the same lack of professionalism, lack of
integrity and lack of honesty as the owner/operator of Virginia Properties and
Management Services
Before signing a lease with Virginia Properties
and Management Services I researched the company online I found no
negative complaints about the company so we signed the lease I now see a
complaint relatively similar to mine has been filed with the Revdex.com I've
also since spoken with several other military families that have had equally
bad experiences with Virginia Properties and Management Services I
recognize I will probably never get my $back from my security deposit,
but I do hope that other military families will read this complaint and enter
cautiously into any kind of lease agreement with Virginia Properties and
Management Services.
Regards,
*** ***

My position with this tenant is that I DO NOT Represent the Tenant Virginia Properties and Management Services LLC represent the homeowner only I always treat the tenants with fairness and honesty I was ask by the home owner to take over this rental property in mid stream of the
tenant being in the property for several months I am not aware of any prior problems with the tenant or property before I started managing the property.My first contact with the tenant was one of dissension on the tenant's partIm not sure why he felt this way I have met the tenant's demands when items for repair were reported to meI have been very respectful to the tenant each time we spokeThe tenant has a signed Lease for September 14, through September 30, The Lease states that a day notice is required before the end of the existing term is tenant is not renewing the Lease When the tenant gave only a notice to move with months remaining on his lease he became agitated when he was told that he was in violation of the lease and that the lease is a legal binding documentAt this point he started making accusations about the property I ask him why he didnt report the problams he was having before he gave notice to move I ask him to scheduled the Move Out Inspection which is required by the Virginia Residential Landlord Tenant Act (everything I do in Virginia Properties and Management Services LLC is by the VRLTA) I only report repairs that need attention - if they existed prior to his occupancy I do not know that because as I mentioned before I took over this property in mid-stream The inspection was completed with the tenants present and items that were observed were communicated to tenant Tenant did not have any objection at this time Tenant ask about his security deposit I advised that the homeowner/Landlord has control over the deposit and any refunds He was not aware of this procedure - he thought the property manager was control of the security deposit He apologized to me that he had sent a letter to the Revdex.com with inaccurate information See attached Settlement Statement approved by homeowner/Landlord and mailed to tenant

To who it may concern:  Virginia Properties and Management Services represent the home owner only.  In regards to this complaint the renter admitted that the ice maker did not work when talking to her on a telephone conversation with me and the owner at the property. The owner heard her...

say that it was not working and her husband tried to fix it.   It is the responsibility of the tenant to report appliances that need repair to me.  The home owner has a home warranty on all appliances for this reason.  Tenants are not to try to do repairs even if they consider them selves "jack of all trades". See the attached email.  This was referred to the homeowner and it is the homeowner's decision regarding the settlement of the security deposit, not mine.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The
lease stated 30 days notice and I also have emails from [redacted] that restate
this fact.  Secondly we were not in
violation of the lease as there was no clause stating that we needed to occupy
the property and we continued to maintain and pay rent on the property.  There was only a period of approximately 3
weeks in which we were unable to mow the grass on the property during the
transition between a long distance move to our current address in North
Carolina.  During this transition we
attempted to schedule a landscaping contractor to take over the mowing duties
in our absence.  The contractor cited
rain delays and was unable to perform the job before I discovered that Ms. [redacted]
had already scheduled another contractor without informing us that this was to
occur on the same day that he was due to perform the lawn maintenance.  This was fine as we merely cancelled the
other scheduled cut and discussed with Ms. [redacted] that the charges for lawn
maintenance would be taken out of the security deposit.  The only exception being that the mowing
would occur every other week and that we would receive receipts for any
expenses that were deducted from the security deposit.  Ms. [redacted] has not provided these receipts and
simply deducted $240 worth of “lawn maintenance expenses” for a time period
that spans from June 13th (when her contractor initially took over
mowing the lawn) until July 1st when the new tenants assumed
responsibility.  As you can understand,
$240 for that time period seemed rather expensive, given that the mowing was to
occur every other week and receipts were not provided.  Furthermore, the contractor that she used for
the cuts was also one of the ones that provided us with a quote for the lawn
maintenance and his quote was $40 for the entire lawn per cut.  He also only quoted us an additional $35 to
trim the bushes that were on the property.
Also,
I still believe that Ms. [redacted] is not acting in good faith in providing an
accurate move out report as I stated in my initial complaint.  Many of the issues of the home were known to
both the previous property management company and the owner of the property.  Ms. [redacted] simply was lax in obtaining the
initial move in reports and appropriate documentation from the previous
management company.  As I stated in my
initial complaint, we were the ones that had to track her down in order to find
out simply where our monthly rental payment needed to be sent.  Also, Ms. [redacted] never obtained the proper
documents from the previous management company and the only reason she has a
copy of the rental agreement is because we provided her with it at the move out
inspection.  We continue to uphold our
position that Ms. [redacted] incorrectly pointed blame for many longstanding problems
that were present in the home as stated in our initial complaint.  Also, after filing the complaint with the Revdex.com
of Richmond, we coincidentally received an updated list with “additional”
damages and problems that we believe she accused us of because of the
complaint.  Fortunately we had extensive pictures
of the issues that were taken when we first occupied the property.  We emailed Ms. [redacted] these pictures and our
response.  Ms. [redacted] has yet to reply and
has not provided any receipts for monies that were withheld from our security
deposit.  We will be pursuing legal
action if these are not provided.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The
lease stated 30 days notice and I also have emails from [redacted] that restate
this fact.  Secondly we were not in
violation of the lease as there was no clause stating that we needed to occupy
the property and we continued to maintain and pay rent on the property.  There was only a period of approximately 3
weeks in which we were unable to mow the grass on the property during the
transition between a long distance move to our current address in North
Carolina.  During this transition we
attempted to schedule a landscaping contractor to take over the mowing duties
in our absence.  The contractor cited
rain delays and was unable to perform the job before I discovered that Ms. [redacted]
had already scheduled another contractor without informing us that this was to
occur on the same day that he was due to perform the lawn maintenance.  This was fine as we merely cancelled the
other scheduled cut and discussed with Ms. [redacted] that the charges for lawn
maintenance would be taken out of the security deposit.  The only exception being that the mowing
would occur every other week and that we would receive receipts for any
expenses that were deducted from the security deposit.  Ms. [redacted] has not provided these receipts and
simply deducted $240 worth of “lawn maintenance expenses” for a time period
that spans from June 13th (when her contractor initially took over
mowing the lawn) until July 1st when the new tenants assumed
responsibility.  As you can understand,
$240 for that time period seemed rather expensive, given that the mowing was to
occur every other week and receipts were not provided.  Furthermore, the contractor that she used for
the cuts was also one of the ones that provided us with a quote for the lawn
maintenance and his quote was $40 for the entire lawn per cut.  He also only quoted us an additional $35 to
trim the bushes that were on the property.
Also,
I still believe that Ms. [redacted] is not acting in good faith in providing an
accurate move out report as I stated in my initial complaint.  Many of the issues of the home were known to
both the previous property management company and the owner of the property.  Ms. [redacted] simply was lax in obtaining the
initial move in reports and appropriate documentation from the previous
management company.  As I stated in my
initial complaint, we were the ones that had to track her down in order to find
out simply where our monthly rental payment needed to be sent.  Also, Ms. [redacted] never obtained the proper
documents from the previous management company and the only reason she has a
copy of the rental agreement is because we provided her with it at the move out
inspection.  We continue to uphold our
position that Ms. [redacted] incorrectly pointed blame for many longstanding problems
that were present in the home as stated in our initial complaint.  Also, after filing the complaint with the Revdex.com
of Richmond, we coincidentally received an updated list with “additional”
damages and problems that we believe she accused us of because of the
complaint.  Fortunately we had extensive pictures
of the issues that were taken when we first occupied the property.  We emailed Ms. [redacted] these pictures and our
response.  Ms. [redacted] has yet to reply and
has not provided any receipts for monies that were withheld from our security
deposit.  We will be pursuing legal
action if these are not provided.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by
the business in reference to complaint ID [redacted], and have determined that
this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.
I disagree with the response received by Virginia
Properties and Management Services Her response does not accurately
reflect the events that took place during our final inspection July as
discussed in the letter I received from the rental agent notifying me of the
deduction from my security deposit or the phone conversation described by
Virginia Properties and Management Services in her response to the Revdex.com I
have several issues with the response receivedThey are described below
The letter I received dated August, received on
August, to notify me a damaged icemaker was discovered at our final
inspection on July was false No damage at all was found to the
property The property manager discussed the outstanding condition of the
home, and thanked my family for being such great tenants
On July we received a call from the
property manager that she was completing a second inspection with the property
owner and in completing the inspection she needed firewood removed from the
property We were never notified of this second "final"
inspection and were therefore unable to be present, despite our lease stating
we are authorized to receive notice of and be present of our final inspection
Fortunately, we were able to arrange to have the firewood removed
A few minutes after the call we received a text
message that the dishwasher was full of water and accusing us of damaging it
Again, we were hours away, completely taken back by this second
inspection and had no way to defend ourselvesAfter receiving several more
text messages I called MsD[redacted] to discuss this accusation I was very
frustrated that five days prior we were praised for being reliable and clean
tenants for the last two years, and now we are being treated and questioned as
if we had trashed the place I felt cornered and we were completely
unable to defend ourselvesDuring my phone conversation with the property
manager, I expressed my frustration in being treated in such a manner I
explained that we had done everything we could to extend professional courtesy
to both her and the property owner during our two-year tenancy, and were
disappointed that wasn't being reciprocated I listed several examples of
the courtesies extended by us such as, cleaning and staging the home before
every last minute showing of the house, paying a service tech that she was
supposed to pay, fixing the ice maker when it stopped working, fixing the
handle on the shed etc We knew the homeowner was responsible for a $
deductible every time a repair was made and didn't want them to incur that cost
for something petty I certainly never claimed that my husband or I were
a "jack of all trades"
The icemaker wasn't discussed any further
At no point in the conversation did they nor I say the icemaker was not
currently in working order Never did I say my husband had attempted to
fix a broken icemaker and that it was broken(Why would someone say that even
if it were the case!?) If they had asked any questions to inquire about
the ice maker I could have explained to them that the ice maker would sometimes
freeze up if it wasn't used regularly, as many ice makers do Rather than
submitting a claim for them to send a repairman for $we would remove the icemaker
hopper (something made to be easily removed without the use of any tools),
leave it out overnight to thaw, and then return it to the freezer so it would
work againThere is no way this would have resulted in damage to the
applianceUnfortunately, the property manager cut me off and hung up on me
so I was never given the opportunity to discuss the icemaker or any other
issues for that matter
She would not return my calls, emails or text
messages I was afraid she was going to charge me for a supposed broken
dishwasher so I attempted to call and text her for several days, but she
refused to respond in any wayThe first time I heard from her after our phone
conversation on July was the letter I received on August, dated
August 2016, stating a broken icemaker was found on our final inspection on
June 2016.
I never would have guessed I would be held liable
for an icemaker that I occasionally thawed This letter dated August
was the very first time I heard of a broken icemaker If it wasn't
dispensing ice at the time of the second inspection I had no way to view it, I
had no way to defend myself, I was never even asked about itI was simply
charged for an icemaker, an ice maker that I certainly did nothing to cause it
to not workAfter all the courtesies I extended, I was made out to be the bad
guy and it cost me $
After I filed my complaint with the RevDex.com, I received my very first call from MsD[redacted] since July,
assuring me that the Revdex.com will laugh at my complaint She stated she was
not responsible for deciding what was withheld from my security deposit, which
was the sole decision of the property owner For the very first time, I
was able to talk to her about the icemaker She didn't care, she didn't
listen, her mind was made up, and they were keeping my money
I have been very disappointed in both the
property owner, and especially Virginia Properties and Management Services
I would have expected a property manager to protect a tenant from such an
absurd claim, and at the very least have enough professionalism to ask
questions, return phone calls and not hang up on customers Unfortunately
she didn't We've lived in seven homes prior to this one, never have I
encountered a property manager with the same lack of professionalism, lack of
integrity and lack of honesty as the owner/operator of Virginia Properties and
Management Services
Before signing a lease with Virginia Properties
and Management Services I researched the company online I found no
negative complaints about the company so we signed the lease I now see a
complaint relatively similar to mine has been filed with the Revdex.com I've
also since spoken with several other military families that have had equally
bad experiences with Virginia Properties and Management Services I
recognize I will probably never get my $back from my security deposit,
but I do hope that other military families will read this complaint and enter
cautiously into any kind of lease agreement with Virginia Properties and
Management Services.
Regards,
[redacted]

Review: On 28 June, 2016 we completed a final move out inspection with the owner/operator of Virginia Property Management Services for a home we rented for two and half years. Upon our final move out inspection the property manager commented how nice the home looked, surprised we lived there with two dogs, and agreed there were no issues with the home.

On 11 August we received a letter from Virginia Property Management Services stating they were withholding $102.50 from our security deposit for an ice maker not working. I have several issues with this, the first being that this was not discussed in our final move out inspection as stated in the letter. The reason it wasn't discussed in the move out inspection is because the ice maker was working. We have made no negligent damage to the ice maker. If it isn't working now it is obviously due to a problem with the refrigerator, not damage caused by me or my family.Desired Settlement: I would like the additional $102.50 of my security deposit returned.

Business

Response:

To who it may concern: Virginia Properties and Management Services represent the home owner only. In regards to this complaint the renter admitted that the ice maker did not work when talking to her on a telephone conversation with me and the owner at the property. The owner heard her say that it was not working and her husband tried to fix it. It is the responsibility of the tenant to report appliances that need repair to me. The home owner has a home warranty on all appliances for this reason. Tenants are not to try to do repairs even if they consider them selves "jack of all trades". See the attached email. This was referred to the homeowner and it is the homeowner's decision regarding the settlement of the security deposit, not mine.

Consumer

Response:

Review: We rented a home owned by ms. [redacted]'s client. The home was vacated in the exact state that it was in when we first occupied it, if not better/cleaner. Ms. [redacted] and her client are attempting to blame longstanding issues of the property on us that ate truly a result of aging improperly installed materials that were in need of renovation prior to our occupation of the home. It is our belief that this is in effort to unjustly retain a larger portion of our security deposit than is truly reasonable and fair. This would not be as large of an issue if the property manager and homeowner have not denied us the right to hire contractors to inspect the issues with the home. We have requested an appointment to do so for several weeks and they refuse to comply with this request. It is our belief that their refusal stems from the fact that a skilled licensed contractor would easily identify the issues as longstanding problems resulting from improper installation. We also believe that they are attempting to repair these items without an inspection from professionals that are of independent affiliation to cover up any evidence of poor workmanship before we can pursue legal action against the homeowner to recoup monies and for providing an unsafe living condition with a known electrocution risk in the master bathroom.Desired Settlement: Full refund of our $1150 security deposit minus $70 for lawn maintenance charges that were quoted to cut the lawn and trim the bushes. Pro rated rent for the 8 months of occupancy at this property that was falsely advertised by her client as having 2 full baths when the master bath was not up to code and posed a serious health risk. Pro rated rent for the 2 weeks during the month of September 2014 in which we had no use of a kitchen sink or dishwasher and no sanitary means of washing dishware in the home.

Business

Response:

My position with this tenant is that I DO NOT Represent the Tenant. Virginia Properties and Management Services LLC represent the homeowner only. I always treat the tenants with fairness and honesty. I was ask by the home owner to take over this rental property in mid stream of the tenant being in the property for several months. I am not aware of any prior problems with the tenant or property before I started managing the property.My first contact with the tenant was one of dissension on the tenant's part. Im not sure why he felt this way. I have met the tenant's demands when items for repair were reported to me. I have been very respectful to the tenant each time we spoke. The tenant has a signed Lease for September 14, 2014 through September 30, 2015. The Lease states that a 60 day notice is required before the end of the existing term is tenant is not renewing the Lease. When the tenant gave only a 30 notice to move with 3 months remaining on his lease he became agitated when he was told that he was in violation of the lease and that the lease is a legal binding document. At this point he started making accusations about the property. I ask him why he didnt report the problams he was having before he gave notice to move. I ask him to scheduled the Move Out Inspection which is required by the Virginia Residential Landlord Tenant Act (everything I do in Virginia Properties and Management Services LLC is by the VRLTA). I only report repairs that need attention - if they existed prior to his occupancy I do not know that because as I mentioned before I took over this property in mid-stream. The inspection was completed with the tenants present and items that were observed were communicated to tenant. Tenant did not have any objection at this time. Tenant ask about his security deposit. I advised that the homeowner/Landlord has control over the deposit and any refunds. He was not aware of this procedure - he thought the property manager was control of the security deposit. He apologized to me that he had sent a letter to the Revdex.com with inaccurate information. See attached Settlement Statement approved by homeowner/Landlord and mailed to tenant.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The

lease stated 30 days notice and I also have emails from [redacted] that restate

this fact. Secondly we were not in

violation of the lease as there was no clause stating that we needed to occupy

the property and we continued to maintain and pay rent on the property. There was only a period of approximately 3

weeks in which we were unable to mow the grass on the property during the

transition between a long distance move to our current address in North

Carolina. During this transition we

attempted to schedule a landscaping contractor to take over the mowing duties

in our absence. The contractor cited

rain delays and was unable to perform the job before I discovered that Ms. [redacted]

had already scheduled another contractor without informing us that this was to

occur on the same day that he was due to perform the lawn maintenance. This was fine as we merely cancelled the

other scheduled cut and discussed with Ms. [redacted] that the charges for lawn

maintenance would be taken out of the security deposit. The only exception being that the mowing

would occur every other week and that we would receive receipts for any

expenses that were deducted from the security deposit. Ms. [redacted] has not provided these receipts and

simply deducted $240 worth of “lawn maintenance expenses” for a time period

that spans from June 13th (when her contractor initially took over

mowing the lawn) until July 1st when the new tenants assumed

responsibility. As you can understand,

$240 for that time period seemed rather expensive, given that the mowing was to

occur every other week and receipts were not provided. Furthermore, the contractor that she used for

the cuts was also one of the ones that provided us with a quote for the lawn

maintenance and his quote was $40 for the entire lawn per cut. He also only quoted us an additional $35 to

trim the bushes that were on the property.

Also,

I still believe that Ms. [redacted] is not acting in good faith in providing an

accurate move out report as I stated in my initial complaint. Many of the issues of the home were known to

both the previous property management company and the owner of the property. Ms. [redacted] simply was lax in obtaining the

initial move in reports and appropriate documentation from the previous

management company. As I stated in my

initial complaint, we were the ones that had to track her down in order to find

out simply where our monthly rental payment needed to be sent. Also, Ms. [redacted] never obtained the proper

documents from the previous management company and the only reason she has a

copy of the rental agreement is because we provided her with it at the move out

inspection. We continue to uphold our

position that Ms. [redacted] incorrectly pointed blame for many longstanding problems

that were present in the home as stated in our initial complaint. Also, after filing the complaint with the Revdex.com

of Richmond, we coincidentally received an updated list with “additional”

damages and problems that we believe she accused us of because of the

complaint. Fortunately we had extensive pictures

of the issues that were taken when we first occupied the property. We emailed Ms. [redacted] these pictures and our

response. Ms. [redacted] has yet to reply and

has not provided any receipts for monies that were withheld from our security

deposit. We will be pursuing legal

action if these are not provided.

Regards,