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Virginia-Z-Finest Furnace & Air Duct Cleaning

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Reviews Duct Cleaning Virginia-Z-Finest Furnace & Air Duct Cleaning

Virginia-Z-Finest Furnace & Air Duct Cleaning Reviews (2)

Review: I called up after finding this company online to get a quote for cleaning the air ducts in our apartment and office. I spoke with the man (says he is the manager/owner). I explained that we have 1 unit total in the apartment that has 2 ducts in the office and that I was worried that the ducts were not connected to the unit. I asked if when they were cleaning the unit if they would be able to see if they were connected, he said yes. I said great, how much the total would be to clean all vents & unit. He responded with $175.00 all inclusive. I said I needed to call our corporate office for approval but would call him back the next day to schedule. I called back and was giving him the address he said "oh, we can't do it for $175.00 because it's a commercial job" I explained again that it was a residential unit with 2 vents to the office part. He said no, I never mentioned that the other day. I went over the prior conversation again with him at which point he stated that he had a recording of the conversation and he would review. I said GREAT! He said he would call me back the next day to discuss and that if I had mentioned that it was a business he would do the service for FREE. The next day came and went he never called back. I meanwhile found the same price I was quoted via phone online also (see link) [redacted] nothing on their price online states "residential only". I called him back today to try to see if he had reviewed the tape and would honor the quote given. He argued that the unit being anywhere on commercial grounds would have a higher cost due to his technicians. I reiterated several times that the unit is a residential unit in a residence, only two vents go into the office. I explained that it was bad business to bait and switch on price and that he should honor the original quote. He became agitated with that I said that if he isn't going to have good ethics and stand behind his words I would need to file a complaint as that is bad business. I also asked to listen to the recording as I am positive as to the conversation as I had called several other companies for estimates and went over all the same information with each company.Desired Settlement: I would like to see the business stand behind it's quotes and not try to bait and switch customers.

Business

Response:

in response to complaint of pricing difference we do have different fees for commercial work due to these systems being more complex and dirtier than residential systems also there is the added insurance fees for such jobs as commercial jobs are insured individually and very expensive . we will make an exception and clean for 175 plus 25 for insurance cost for a total of 200.00

Review: I had Virginias Finest clean my dryer vent on Monday ( Feb 25, 2013) because I had found a bird in the ducting. The technician arrived climbed the ladder and blew out the vent with a air compressed whip. 72 hours later, the birds egg hatched and now I have a baby bird in the vent. I called the service dispatcher back and explained the situation and they said that I would have to pay another $175 to have the vent re-cleaned because the bird must have came back to lay the egg. Really? the bird laid the egg and it hatched in 72 hours? I asked the technician said yes it happens all the time.

In summary, they clearly are not completely cleaning the vents because mother nature does not work that fast, according to Google it take about 14 days to hatch not 72 hours.

What was most disturbing of all, was the sarcastic condesending tone from the dispatcher when I called back.

Buyer beware, now I have to call animal control and re-clean the vent myself.Desired Settlement: I would like the company to return and properly clean the vent like they should have done the first time. Or refund the service charge and then I can find someone else to do the job properly.

Business

Response:

we satified his complaint within a couple of hours of his first call on fri march first 2013 . he thought we were going to charge him to reclean the birds out of vent when we were only charging 25.00 for a bird guard that we recomended on our first visit to keep the birds from coming back

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Description: Duct Cleaning

Address: 3075 P.S. Business Center, Woodbridge, Virginia, United States, 22192

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