Vision Community Management

Both violations have been removed from Mr [redacted]'s account.  You can consider this as documentation of that.  We apologize for the most recent letter as it should have contained the words "Boat trailer parked on lot" as the violation.  Parking a boat trailer on a lot is a clear...

violation of the [redacted]'s of Mr [redacted]'s association unless prior written architectural approval has been obtained.  Mr [redacted] has stated he has no approval and regularly parks his boat on the property.  Mr [redacted]'s boat is of a size that it would be impossible to not be parked on a trailer.  Thus, just seeing his boat parked on his lot is evidence that he has a boat trailer parked on his lot.  I'm sure his neighbor would allow us to look over his wall to take an actual picture of the trailer.

As for the telephone calls, Mr [redacted] spoke to a VP in our office concerning the most recent "boat" violation.  She told Mr [redacted] that she would need to look into the situation and get back to him.  Mr [redacted] refused to accept this response and thus called our office 41 times from 4:39pm until 5:12pm on March 31st (for a total of 47 calls on 03/31/2014).  The call log is attached.  He spoke with three employees at length concerning this issue and the only unaswered question anyone could possibly have is how Mr [redacted] stores a boat on his property without it being on a trailer.

This is not an issue that can be resolved through the Revdex.com process.  It will be resolved in an alternate manner.

Mr [redacted] has had conversations and email exchanges with several of our employees including [redacted], and [redacted].  He has been told that if he wishes to appeal his fines, he needs to send a letter addressed to the board of directors of his...

community to our address.  This cannot be appealed to the Revdex.com.  The Revdex.com cannot waive fines and submitting a complaint to the Revdex.com will also not resolve the issue.  Only Vision and the [redacted] board of directors can waive penalties.  Vision has already told Mr [redacted] that we will not waive any additional fines because of repeated violations (over 45 since January of 2009).  Please send a letter of appeal to our address so that we can present it to the board.

[redacted] is not our customer/client.  He resides in [redacted].  The board of directors of [redacted] is our customer/client.  The board instructed us to send the letter in question to [redacted].  [redacted] is fully aware of this fact as I told it...

to him directly.  Therefore, we have done everything possible to make our client happy even though it does not make [redacted] happy.Please remove this complaint from our records as there is no way to resolve this complaint without us going against the wishes of our client.  Even if this complaint was valid, it cannot be resolved by the Revdex.com because it will be handled via civil litigation.  The same issue was litigated in the past and the court ordered [redacted] to pay the HOA's attorney fees in excess of $50,000.  The Revdex.com should review its past records concerning [redacted] and our company as this same type of complaint was removed from our records in the past.

I have corresponded with Mr [redacted] in over 40 emails.  He claims to have an attorney.  I have asked him, correct that, begged him to have his attorney contact me but I have never been contacted.  He said he has an assistant that knows what the discrepancy is and so I have asked him...

to have his assistant contact me.  I have not been contacted. I have sent him his ledgers (account history) at least three times.  [redacted] in our collections department has also sent Mr [redacted] his ledgers at least three times.  The only thing we have asked him to do, correct that, begged him to do was to identify any cashed check of his that is not included on his ledgers.  While he did identify a couple of checks in the past, in the last two months he has not identified any checks that are missing from his ledger.  He continues to argue with our staff (and that is putting it nicely) but will not supply us with any information to resolve this matter.  His ledgers are once again attached to this message.If Mr [redacted] does not reply with the check number, check date, and check amount of a cashed check of his that is not reflected on these ledgers, please dismiss his complaint immediately.  Please also recommend that Mr [redacted] pay his accounts in full.

Storing a boat trailer on a lot is a violation of the [redacted]’s.  If Mr [redacted] continues to store his boat trailer on his lot without architectural approval, visible from the street or not, Vision cannot guarantee that he will not receive another violation letter regarding it.

 

Vision does not as a matter of business practice send letters to homeowners when a violation has been removed from their file.  Mr [redacted] can view his violation history online so there is no need to send such a letter.  Since this matter may end in legal action, Vision will not send such a letter.

The architectural committee has approved your application submitted in June.  Please see the attached.  Please retain for your records.  We apologize for the confusion and your inconvenience.

I require proof the leak is repaired - photos, invoices/ receipts.
I have read the reply from Vision and I received a call from them as well on October 20, 2015. It is my understanding the leaking area was not repaired on October 20, 2015. [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this Friday. I understand that the leaking area is not the roof tiles but the vent/ stucco. I am not disputing the location of the leak. I just want the leak repaired since it has been more than two months. I asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted]; and she had no response. Thank you for all of your assistance with this matter. I had not received a call from vision since August and this is a step in the right direction. I will inform Revdex.com when the repair is complete.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied by this decision because this business has decided to do nothing to resolve this complaint. According to their own website they say that their number one complaint is being responsive to the community. This is a perfect example. They admit that they took longer than anticipated to remove the trash.  COMMUNICATION...for some reason [redacted] made all the necessary calls to the city and to vendors but not one email or call to let the concerned residents know what was going on. I called and called and called. I sent email after email after email. I was ignored for 3 1/2 weeks. Completely ignored. Finally when I did get an answer she said the city was coming on Tuesday. Tuesday came and went with no COMMUNICATION from [redacted]....People aren't perfect and stuff happens that is beyond their control. I totally understand that. However, [redacted] lacks communication skills. She avoids problems and doesn't handle them effectively.. Avoiding residents doesn't make the problem go away. This is my concern. If she would have let us know that the City wasn't coming or that there was a mixup then we could have complained to the City or called the Health Department. [redacted] never gave us that option because she decided to keep that information to herself. All we see as residents is that someone promises us something and it doesn't get done. Then when we try to call her she doesn't answer and avoids emails completely. If need be I can produce the unanswered emails and will print my phone calls from my provider. I wasn't the only person that made numerous phone calls either.All of my neighbors made phone calls and sent emails with no response as well. As for providing pest control, I feel this would be an adequate resolution considering the toxic nature of the trash that was left there for almost a month caused roaches and bugs to come into my home. This is a fair compromise that is outside of the scope of what the H.O.A. is responsible for but I am willing to accept this to resolve this complaint.  As for asking another manager to be rotated onto this property, I feel this is necessary. [redacted] makes numerous promises at her meetings but doesn't come through with them. Just this last meeting she said we would have a net placed at the pool for residents to clean it ourselves and that has yet to materialize. [redacted] says she walks the property twice a week and I have NEVER seen her once. I feel she is neglecting this property. I love my neighborhood and want someone to manage this property who truly cares and is responsive to its residents. It is for these reasons that I refuse to withdraw this complaint. This business has done nothing to address this complaint or even come to some sort of resolution.Regards,[redacted]

No the letters sent said items in view on balcony and window in disrepair. That was very vague. Yes we had email communication but that wasn't until much later and after fines were issued. We requested walk through even because we couldn't get answers from the office as to which items needed repaired and removed but we're ignored. Yes there was a picture once taken from so far away that you couldn't even see what was wrong. The good pictures weren't provided until email much later. Again we even have email from the office saying we took care of these problems within a week once communication with the office was finally established almost a month later!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business has included a bunch of assumptions and misinformation that is simply not factual.  I want a letter that simply states the original violation letter has been removed from our account and why.  It needs to be on the same letterhead as the original letter and mailed to our residence.
 

Boat trailers are parked in many of the back yards in the [redacted] controlled community.  They have been accepted by the board and prior community managers and many have been there for years.  The business has made many conclusions based on their incorrect information and ideas such as a boat cannot be on a lot without a trailer.  That's simply not correct.  We have been round and round with this business about these bogus letters in the past and every one of them I have complained about has been removed.  There is absolutely no [redacted] regarding parking of boats and the managers cannot seem to get that through their thick skulls!  We simply do not have a boat trailer stored on our lot that is visible over the fence!  Most typical boat trailers owned by homeowners and parked in back yards would never be visible over a fence or wall.

As for calls to the business.  If the business would act professional and answer basic questions that a child could answer and not hang up the phone on customers, they could resolve issues without involvement of the Revdex.com.  Business personnel along with refusing to answer why the original letter was sent or why it was removed went so far as to repeatedly filter my calls, hang up, send calls directly to voicemail, send my calls to incorrect representatives, and repeatedly answer the phone "[redacted]".  I was once told by [redacted] that it would take a month or so to get back to me for a simple question that he later responded to the very next day.

Regards,

Vision Community Management performs its duties based on the direction from the board of directors of Maricopa Meadows.  Currently, we are only authorized to cite inoperable vehicles, trailers, and RV's for violations.  The board is currently working with an attorney to adopt new...

rules concerning parking.  The next meeting of the board on Thursday, April 7th, a member of the city council, the head of the Maricopa police department, an the association's attorney will all be on hand to address the issue.  I encourage you to attend.  You should have received an email from one of the board members recently discussing the issue (copy attached).  You should have also noticed that an RV/trailer you had mentioned has now been moved.Vision Community Management is located about 40 minutes from your community.  The community manager for Maricopa Meadows is at your community at least once per week and typically more often than that.  I have also attached the budget which gives you an idea of what the HOA dues are used for.  As you can see from the budget, more than 60% of what each homeowner pays is used for the four largest budget items which are the landscaping contract, Cable TV, Electricity, and Water.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The repair was completed on October 21, 2015.  We have contacted the contractor that did the work for a copy of the invoices and pictures.  Once we receive them, we will email the homeowner at [redacted]

Boat trailers are not permitted to be "parked, kept or stored on any Lot or the Common Area without the prior written approval of the [redacted]".  Mr [redacted] freely admits that he regularly keeps his boat on a trailer parked on his lot and that he has no written approval to do so.  Thus, it is a clear violation of his associations documents.  The fact that it is not visible over the fence, that other homeowners have boats on their lots, or that they have been there for years  is irrelevant and does not change the fact that Mr [redacted] is in violation of his community's documents.  The boat trailer need not be visible from the street to be in violation (there are numerous ways to verify that it is there without viewing it from the street).

We removed the letter because it said "boat" instead of "boat trailer" (the fact that it said "in view" is irrelevant).  Had the original letter said "boat trailer", it would not have been removed.

Mr [redacted] has spoken with at least three individuals at Vision for more than 45 minutes each over this clear cut violation.  There is nothing else that could be said or answered concerning it.  We stopped taking his calls because of this.  Mr [redacted] was obviously acting childish by calling our office more than 60 times concerning this.

It is ridiculous that I have to respond to a complaint of a completely irrational homeowner over what he knows to be a violation of his association's rules.

 

By the way, today I personally witnessed that Mr [redacted] still has his boat, which is indeed on a trailer, still parked on his lot.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to my complaints, Vision has skirted all issues by trying to focus solely on a "boat trailer" which was NEVER brought up in any of it's violation notices.  My complaints were also about customer service and the fact that a violation notice for RV parking was issued and supposedly removed from our account before the boat violation notice ever showed up.  I simply want Vision, as a bare minimum, to agree to not send these violation notices anymore and to send written response via mail about the removal of both of the bogus violation letters.  Both of these letters with the same wording have been sent to us by Vision repeatedly in the past and repeatedly have been taken off our account.

Regards,

As mentioned in my previous response, Vision Community Management does not make the determination as to whether the fines remain on your account or are removed.  The board of directors of your community (made up of homeowners that live in your community) make that decision.  The board considered your appeal and denied it.  Vision has no right to overrule the board even if it wanted to.  There is no right to a second appeal.
Please remove this complaint from our records as it has been filed against the wrong organization.

Because of a change over in accounting software, Mr [redacted] payment was withdrawn from his account in February.  Although we aren't immediately notified when a sale occurs, we now have confirmation that the sale took place.  A refund check will be issued to Mr [redacted] this week.

[redacted] is not our customer/client.  He resides in [redacted].  The board of directors of [redacted] is our customer/client.  The board instructed us to send the letter in question to [redacted].  [redacted] is fully aware of this fact as I told it...

to him directly.  Therefore, we have done everything possible to make our client happy even though it does not make [redacted] happy.Please remove this complaint from our records as there is no way to resolve this complaint without us going against the wishes of our client.  Even if this complaint was valid, it cannot be resolved by the Revdex.com because it will be handled via civil litigation.  The same issue was litigated in the past and the court ordered [redacted] to pay the HOA's attorney fees in excess of $50,000.  The Revdex.com should review its past records concerning [redacted] and our company as this same type of complaint was removed from our records in the past.

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the response but this does not address the reason for my complaint. My complaint is based off the fact that no one at this office response to my emails or phone calls. I finally got a call back after I had to escalate the situation to a supervisor who then did not respond appropriately. I have had to call multiple times in regards to the same issue. I was told one thing from one employee and then something different from another.

The response from the company is in regards to the 45.00 charge which is the question I have been calling in about but my complaint is based around the unprofessional conduct of the employees at the office. I would like a response letting me know what they are willing to do to about the reason for my complaint. I have spoke with multiple employees but only for them to tell me they dont know and to wait for a call back and each one of them have failed to apologize for the way this was handled. At this point an apology is not acceptable. I have waisted hours of my own time trying to hunt down someone to give me a simple answer.

Please respond back to my complaint based around miss treatment, unprofessional conduct and failure to follow up or call me. I don't feel the board is responsible for the way the office treats, communicates or conducts their business.

Regards,