Vision Source

I have been coming to this location since I just recently came in and they are very helpful and the staff is knowledgeableDrG [redacted] is very nice and attentiveThanks for the great service! BTW I've already recommended friends to this establishment

CASE ID: ***On 04/15/2015, patient came in for eye examination and also purchased glassesPatient notify us that he will be moving to Las Vegas, NV the same weekAfter the glasses were ready, we tried contacting the patient multiple time, and kept getting a disconnected numberWe finally we
able to get in a hold of patient through email to confirm the shipping addressIn regards of the original demo lens for the Tommy Bahana frame, when VSP lab send the glasses to our office, they only included one demo lens, we contacted the lab spoke with April, she said she was going to check on the job and will call us backWe didn't hear back from herI called VSP lab again today spoke with ***, she let me know they lab can't order the demo lens for us, we have to do that ourselves and fax the invoice to them for creditI will contact the patient to see if we could resolve this issuePlease feel free to call me if you have any questions regarding this matterThank you and have a wonderful day!*** *** ***Office ManagerVision Source!University AveSuite CSan Diego, CA 92104P: ***F: ***www.visionsource-schinnod.com

CASE ID: [redacted] font-family: arial, sans-serif;">On 04/15/2015, patient came in for eye examination and also purchased glasses. Patient notify us that he will be moving to Las Vegas, NV the same week. After the glasses were ready, we tried contacting the patient multiple time, and kept getting a disconnected number. We finally we able to get in a hold of patient through email to confirm the shipping address. In regards of the original demo lens for the Tommy Bahana frame, when VSP lab send the glasses to our office, they only included one demo lens, we contacted the lab spoke with April, she said she was going to check on the job and will call us back. We didn't hear back from her. I called VSP lab again today spoke with [redacted], she let me know they lab can't order the demo lens for us, we have to do that ourselves and fax the invoice to them for credit. I will contact the patient to see if we  could resolve this issue. Please feel free to call me if you have any questions regarding this matter. Thank you and have a wonderful day![redacted]Office ManagerVision Source!2811 University Ave. Suite CSan Diego, CA 92104P: [redacted]F: [redacted]www.visionsource-schinnod.com

I have been coming to this location since 2013. I just recently came in and they are very helpful and the staff is knowledgeable. Dr. G[redacted] is very nice and attentive. Thanks for the great service! BTW I've already recommended friends to this establishment.

Review: I am extremely frustrated.The doctor is a very nice guy. However, my order of prescription sunglasses was very late.Beyond that, I was promised to be sent the original shaded lenses and did not receive them.There was also no case enclosed when the late delivery arrived.Desired Settlement: Promptly send what was promised.

Business

Response:

CASE ID: [redacted]On 04/15/2015, patient came in for eye examination and also purchased glasses. Patient notify us that he will be moving to Las Vegas, NV the same week. After the glasses were ready, we tried contacting the patient multiple time, and kept getting a disconnected number. We finally we able to get in a hold of patient through email to confirm the shipping address. In regards of the original demo lens for the Tommy Bahana frame, when VSP lab send the glasses to our office, they only included one demo lens, we contacted the lab spoke with April, she said she was going to check on the job and will call us back. We didn't hear back from her. I called VSP lab again today spoke with [redacted], she let me know they lab can't order the demo lens for us, we have to do that ourselves and fax the invoice to them for credit. I will contact the patient to see if we could resolve this issue. Please feel free to call me if you have any questions regarding this matter. Thank you and have a wonderful day![redacted]Office ManagerVision Source!2811 University Ave. Suite CSan Diego, CA 92104P: [redacted]F: [redacted]www.visionsource-schinnod.com