Vision World Optical

In regards to patient [redacted] , whom came to our office on March **,In need and soliciting vision services [redacted] was examined by the optometrist as well as selecting a pair of Tom Ford frames and custom made prescription lensesIn addition, he provided us with a model number for a Prada frame he had seen online and was interested in us ordering for himWhich we quoted him a price on as well as ordered for himSince we are a retail business, we dont match nor compete with online pricesTherefore, its not possible for us to have quoted him a price of $for the Prada sunglassesNor do we give prices over the phoneFuthermore, [redacted] selected, ordered and agreed to the followingTwo prescription designer frames (Tom Ford & Prada) with the identical custom made Polycarbonate ( thin, impact resistant lenses), transition (sun changing), and Crizal anti glare with a two year guarantee on lensesBoth pair exact in price $per pair and equaling to his bill of $Since, [redacted] would be using his Flex Spending account to pay for part of his billWe offered our payment plan Care Credit to sastify the rest of his billHence, with his approval and authorization He provided us with all his personal information, in order to apply to the payment planWithout his confidential information we would not have been able to submit the application for himUpon his approval to the no interest health credit card and after reviewing his purchaseAs well as what amount would be applied to both his personal flex spending and Care credit planThe patient decided to apply $to his personal account and the remaining balance of $would be charged to his newly approved planOnce the transactions where processed, [redacted] signed both transactions as well as the shopping pass for the approval on the payment planThus, its unlikely he was distracted at the time of the three sig naturesFuthermore we provided the patient with three receipts, our store receipt which clearly stated the toatal amount of purchase as well as both credit card receiptsSince, he ordered custom made lenses and a frame that was not in stock, the glasses took seven business days to prepareWithin this time [redacted] contacted us and never once once questioned his billOnce the glasses were ready, we contacted the patientWhom came by by our office almost at closing and was unable to find parkingTherefore, as a customer courtesy his order was packaged and brought out to his carFinally, we did not hear from [redacted] until we received a dispute from Care Credit, which stated the patient claimed fraud and not receiving servicesWhen he authorized the transaction and is in possesion of the merchandiseIn the interim the Prada frame he ordered had been brought back by other customers Therefore, we called him and advised him to bring back the frame so we can inspec t and exchange it if necessary to ensure the quality controlIn conclusion, we strive to make our customer experience a satisfy able oneTherefore we are commiteed to aid, correct and be of service to any issues,concerns that our patients may haveWe are willing to extend the patients guarantee to two years on his frame, when a year is the normIn advance thak you for your cooperation in this matter

In regards to patient [redacted], whom came to our office on March **,2014. In need and soliciting vision services. [redacted] was examined by the optometrist as well as selecting a pair of Tom Ford...

frames and custom made prescription lenses. In addition, he provided us with a model number for a Prada frame he had seen online and was interested in us ordering for him. Which we quoted him a price on as well as ordered for him. Since we are a retail business, we dont match nor compete with online prices. Therefore, its not possible for us to have quoted him a price of $359 for the Prada sunglasses. Nor do we give prices over the phone. Futhermore, [redacted] selected, ordered and agreed to the following. Two prescription designer frames (Tom Ford & Prada) with the identical custom made Polycarbonate ( thin, impact resistant lenses), transition (sun changing), and Crizal anti glare with a two year guarantee on lenses. Both pair exact in price $1285 per pair and equaling to his bill of $2381.00. Since, [redacted] would be using his Flex Spending account to pay for part of his bill. We offered our payment plan Care Credit to sastify the rest of his bill. Hence, with his approval and authorization . He provided us with all his personal information, in order to apply to the payment plan. Without his confidential information we would not have been able to submit the application for him. Upon his approval to the no interest health credit card and after reviewing his purchase. As well as what amount would be applied to both his personal flex spending and Care credit plan. The patient decided to apply $1500 to his personal account and the remaining balance of $881 would be charged to his newly approved plan. Once the transactions where processed, [redacted] signed both transactions as well as the shopping pass for the approval on the payment plan. Thus, its unlikely he was distracted at the time of the three sig natures. Futhermore we provided the patient with three receipts, our store receipt which clearly stated the toatal amount of purchase as well as both credit card receipts. Since, he ordered custom made lenses and a frame that was not in stock, the glasses took seven business days to prepare. Within this time [redacted] contacted us and never once once questioned his bill. Once the glasses were ready, we contacted the patient. Whom came by by our office almost at closing and was unable to find parking. Therefore, as a customer courtesy his order was packaged and brought out to his car. Finally, we did not hear from [redacted] until we received a dispute from Care Credit, which stated the patient claimed fraud and not receiving services. When he authorized the transaction and is in possesion of the merchandise. In the interim the Prada frame he ordered had been brought back by other customers . Therefore, we called him and advised him to bring back the frame so we can inspec t and exchange it if necessary to ensure the quality control. In conclusion, we strive to make our customer experience a satisfy able one. Therefore we are commiteed to aid, correct and be of service to any issues,concerns that our patients may have. We are willing to extend the patients guarantee to two years on his frame, when a year is the norm. In advance thak you for your cooperation in this matter.

Review: ON OCTOBER **, 2015 I VISITED VISION WORLD TO HAVE AN ANNUAL EYE EXAM. I DECIDED TO VISIT THIS NEW LOCATION AS IT RECENTLY OPENED IN THE AREA. I HAD MY EYES EXAMINED AND AS PER THE DOCTOR HE SAID THAT I NEEDED PROGRESSIVES. DOCTOR AND I HEADED OUT OF THE EXAM ROOM TO CONSULT ON PRICES WITH HIS SALES REPRESENTATIVE. THE SALES REPRESENTATIVE QUOTED $1,589.00 FOR THREE PAIR OF PROGRESSIVE LENSES. I FOUND IT TOO EXPENSIVE AND SHOCKED ME OUT OF MY MIND. THE SECOND QUOTE $1,280.00. I STILL FOUND THE PRICE TOO HIGH. SHE FINALLY BROUGHT IT DOWN TO $1,000.00, TWO PROGRESSIVE LENSES AND ONE PAIR OF SINGLE VISION LENSES WITH ANTIGLARE WHICH SHE QUOTED THE SINGLE VISION AT $200.00. I WAS STILL KIND OF SHOCKED AND ASKED HER WHAT ARE PROGRESSIVE? DOES IT MEAN THAT MY EYES ARE REALLY BAD? SHE SAID YES. I PAID FOR THE LENSES BUT KIND OF LEFT THE STORE REALLY FEELING FUNNY ABOUT WHAT JUST HAPPENED. I CALLED THE NEXT DAY AND ASKED FOR THE SALES REPRESENTATIVE AND AS I WAS TRYING TO GET PRICES FOR EACH OF THE LENSES, THE SALES REPRESENTATIVE GOT OFFENDED AT WHAT I JUST HAD ASKED HER. AFTER A WEEK I WAS CALLED TO PICK UP MY GLASSES WHICH I DID AND WASN'T HAPPY WITH THE PRODUCT. I WASN'T HAPPY, I WAS VERY UPSET. I WENT BACK TO THE STORE TO WORK THINGS OUT AND TO CHECK AND SEE WHAT MY OPTIONS WERE WHAT MY OPTIONS WERE. ALL I WAS BEING TOLD TO GIVE THE PROGRESSIVES A CHANCE. I LEFT A PAIR OF PROGRESSIVE LENSES AT THERE STORE WHICH I HAVE PAID AND HAVE NOT PICKED THEM UP. I CALLED MY BANK CARD TO HAVE $400.00 REFUNDED BACK TO ME WHICH THEY DID BUT MY BANK CARD CAN KEEP A CLAIM OPEN FOR ONLY 90 DAYS, AND I THOUGHT IT WAS FOR A LONGER TIME. MY BANK CARD CHARGED THE $400.00 BACK TO MY CARD AND VISION WORLD IS SITTING RIGHT NOW WITH $400.00 AND IS NOT WILLING TO DO MORE. I WENT FOR A SECOND OPINION ON 10/**/2015 and as per Dr. M[redacted] I don't need progressives with the prescription that I have had for the last year would be ok.

I am looking at two receipts the credit card receipt has the old business address [redacted]. The other receipt has the address where they are located now [redacted].

I have to say I was taken advantage of. I wasn't given a choice to decide what is best for me. I trusted this doctor and this doctor lied to make it look as if I needed progressives. I was pressured in to buying something that I didn't need now but maybe in the near future. This doctor and his staff are scammers.

I would like some guidance as to what I can do legally and professionally.

I hope in hearing from you soon.Desired Settlement: I WOULD LIKE TO HAVE TWO OUT OF THE THREE PAIR OF LENSES TO BE CORRECTED. I DO HAVE A SINGLE VISION WITH ANTI GLARE WHICH THE SALES REPRESENTATIVE QUOTED AT $200.00, THAT LEAVES TWO PAIR OF PROGRESSIVE LENSES THAT I DON'T NEED AND WILL NOT HAVE ANY USE FOR. I WANT BOTH PAIR OF PROGRESSIVE LENSES TO BE CHANGED TO SINGLE VISION WITH OUT THE ANTI GLARE. AS PER CARLA THERE IS A 90 DAY STORE POLICY. I DON'T BELIEVE THERE IS SUCH A THING OF A 90 DAY STORE POLICY, I WAS NEVER GIVEN ANY WRITTEN NOTICE OF A 90 DAY POLICY. I CALLED AND ASKED TO HAVE DONE WHAT I JUST WROTE AND CARLA CLAIMS THERE IS A 90 DAY STORE POLICY. SHE NEVER MENTIONED IT BEFORE.

I DID SOME RESEARCH AND SINGLE VISION PAIR OF LENSES COST $100.00

I DO NEED LEGAL HELP AND GUIDANCE AGAIN HOPE IN HEARING FROM YOU SOON.

REGARDS,

Review: I went to vision world to get my eyes checked for the licence renewal. I ordered 2 frames from them Tom Fords for 599 and a pair of Prada for 359. I gave them the item number for the Prada's cause they didnt have them in the store. They charged me 599 for the Prada, when the price when I called Prada was 359. I have HealthHub by PayFlex for 2 years that I've never used before. The total on the HealthHub 1600 and they too 1500 from the card . They charged me 2381 which is outrages. I didnt get a print out of the bill until the glasses was ready. They ran the items out to me in my car cause I couldnt double park in the bus stop. The lady that ran the bill up signs me up for Care Credit that I told her I dont need cause all the money your getting is on the HealthHub. I got distracted from the doctor talking to me about my eyes then I sign my siganature for care credit when I thought it was my HealthHub card info. I would of never agree to pay 2381.00 for 2 pair of glasses.Then I get a call from Vision World stating that I called them to fix my glasses the Prada's I told them no I didnt call.Then she said Prada's has a recall on the glasses I purchased and need me to come in to switch out the frames. So I went to the store a week later to see if the other frames was their. No frame at all, the lady called the [redacted] and she said to her do I have the Prada's I told no not today.I called Prada to see if they had a recall on the frames. Their reply was we never ever had a recall on none of our glasses every. So i'm thinking Vision World got over on me took my money then stuck me w/ care credit bill that I've never signed for. Their is an investergation going on now. Thats why Vision World is calling cause they know they did something wrong.Desired Settlement: I want my lifetime warrent to stand for what I paid for.

Business

Response:

In regards to patient [redacted], whom came to our office on March **,2014. In need and soliciting vision services. [redacted] was examined by the optometrist as well as selecting a pair of Tom Ford frames and custom made prescription lenses. In addition, he provided us with a model number for a Prada frame he had seen online and was interested in us ordering for him. Which we quoted him a price on as well as ordered for him. Since we are a retail business, we dont match nor compete with online prices. Therefore, its not possible for us to have quoted him a price of $359 for the Prada sunglasses. Nor do we give prices over the phone. Futhermore, [redacted] selected, ordered and agreed to the following. Two prescription designer frames (Tom Ford & Prada) with the identical custom made Polycarbonate ( thin, impact resistant lenses), transition (sun changing), and Crizal anti glare with a two year guarantee on lenses. Both pair exact in price $1285 per pair and equaling to his bill of $2381.00. Since, [redacted] would be using his Flex Spending account to pay for part of his bill. We offered our payment plan Care Credit to sastify the rest of his bill. Hence, with his approval and authorization . He provided us with all his personal information, in order to apply to the payment plan. Without his confidential information we would not have been able to submit the application for him. Upon his approval to the no interest health credit card and after reviewing his purchase. As well as what amount would be applied to both his personal flex spending and Care credit plan. The patient decided to apply $1500 to his personal account and the remaining balance of $881 would be charged to his newly approved plan. Once the transactions where processed, [redacted] signed both transactions as well as the shopping pass for the approval on the payment plan. Thus, its unlikely he was distracted at the time of the three sig natures. Futhermore we provided the patient with three receipts, our store receipt which clearly stated the toatal amount of purchase as well as both credit card receipts. Since, he ordered custom made lenses and a frame that was not in stock, the glasses took seven business days to prepare. Within this time [redacted] contacted us and never once once questioned his bill. Once the glasses were ready, we contacted the patient. Whom came by by our office almost at closing and was unable to find parking. Therefore, as a customer courtesy his order was packaged and brought out to his car. Finally, we did not hear from [redacted] until we received a dispute from Care Credit, which stated the patient claimed fraud and not receiving services. When he authorized the transaction and is in possesion of the merchandise. In the interim the Prada frame he ordered had been brought back by other customers . Therefore, we called him and advised him to bring back the frame so we can inspec t and exchange it if necessary to ensure the quality control. In conclusion, we strive to make our customer experience a satisfy able one. Therefore we are commiteed to aid, correct and be of service to any issues,concerns that our patients may have. We are willing to extend the patients guarantee to two years on his frame, when a year is the norm. In advance thak you for your cooperation in this matter.