Vita Garcinia HCA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To Whom It May Concern, We have gone ahead and refunded both charges of $and $after looking into the matter more carefully to provide customer satisfactionPlease mark the complaint as closed and update our profile Kind Regards, Vita Garcinia HCA Support Team

To Whom It May Concern: This is in response to Consumer Complaint # [redacted] - [redacted] The customer ordered the product on 10/7/for a price of $On 10/21/she was billed $There was no phone call during this period to suggest cancellation or any billing issues The customer was then charged on 11/20/for another month's supply at $ The customer then calls on 12/2/and speaks to a customer representativeShe was issued an RMA and agreed to receive a refund minus a restocking fee of $She was also advised that she could return productShe accepted this as wellIn addition, we received an email on 12/2/and responded to her on the same day letting her know that her account had been cancelled It's now been two additional weeks and we have not received the product back from her to issue her a refundShe has not made any follow up calls to customer service With that being said, we have refunded her both $charges and the $initial charge Please confirm refunds have been received by the customer and the complaint has been resolved in a satisfactory manner Kind Regards, Vita Garcinia HCA Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have spoken with the company and they have responded in a timely manner Thank you for your support.
Regards,
*** ***

To Whom It May Concern, The request was to refund all charges of $and $This was done and the refunds have been processedAre you asking for the initial charges related to shipping to be refunded too? You did receive the product.Please advise.Kind Regards,Vita Garcinia HCA Support

Dear Ms***,
We appreciate your feedback as we are consistently trying to improve the level of quality we provide to our customersBased on the notes, you did place orders of both products on January 6th, for prices of $and $4.99, which is associated to a shipping and handling
feeYour products were shipped on January 7thTwo days later, you spoke to customer service and they did cancel both accounts and refunded you the charges of $and $There are no additional charges and as stated previously, the accounts have already been cancelledWe do not see any notes of customer service stating you had to pay full price
Kind Regards,
Vita Garcinia HCA Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This has not been resolved< the company charged my account six times and I received product once.)
Regards,
*** ***

To Whom It May Concern,
We have looked into this and refunded the $chargePlease look for a credit within 3-business days.
Kind Regards,
Vita Garcinia HCA Support Team

To Whom It May Concern, The customer already was refunded the most charges on 4/16 for $89.99 and $84.99. The most recent Ultra Finesse product was shipped via USPS and the tracking number was [redacted]. It was delivered on April 21st, so product was received. Vita Garcinia HCA was...

shipped also via USPS and the tracking number was [redacted]. This was also delivered on April 21st. In regards to any prior charges from March 12th, the customer will need to work through their bank to recover the charges. Please relay to the customer and update our rating for responding accordingly.Kind Regards,Vita Garcinia HCA Support Team

To Whom It May Concern,  We have gone ahead and refunded both charges of $89.99 and $84.99 after looking into the matter more carefully to provide customer satisfaction. Please mark the complaint as closed and update our profile.  Kind Regards,  Vita Garcinia HCA...

Support Team

To Whom It May Concern,  We have looked into this and refunded the $89.99 charge. Please look for a credit within 3-5 business days.  Kind Regards, Vita Garcinia HCA Support Team

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern, 
 We have gone ahead and refunded both charges of $89.99 and $84.99 after looking into the matter more carefully to provide customer satisfaction. Please mark the complaint as closed and update our profile. 
 Kind...

Regards, 
 Vita Garcinia HCA Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. I called to cancel further enrollment in the product2. The representative confirmed the cancellation. However, he said that I would be charged $89.99 if I kept the product.3. I told him this was fraudulent as the terms and conditions state that you get your first 30 day supply for "just the cost of shipping and handling." However, he insisted that the product was not free and that after 14 days I would be charged for that first bottle.4. Because he left me with no other option than to either pay for the bottle (at one point, lowering the price to $20) or send it back, I opted to send it back. 5. I asked if I would be refunded for shipping and handling, given that I had only made the order because I could get the bottle for "just the cost of shipping and handling."6. He stated I would not be refunded for shipping and handling.7. I told him I would contest with my credit card.8. He then said he would refund shipping and handling as long as I sent the bottle back, which I am doing Monday (it just came today.)As far as I personally am concerned, yes, this is resolved. However, the business should not be able to list something as "just the cost of shipping and handling" but then claim that you have to pay $89.99 if you keep it beyond 14 days.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern, The customer already was refunded the most charges on 4/16 for $89.99 and $84.99. The most recent Ultra Finesse product was shipped via USPS and the tracking number was [redacted]. It was delivered on April 21st, so product was received. Vita Garcinia HCA...

was shipped also via USPS and the tracking number was [redacted]. This was also delivered on April 21st. In regards to any prior charges from March 12th, the customer will need to work through their bank to recover the charges. Please relay to the customer and update our rating for responding accordingly.Kind Regards,Vita Garcinia HCA Support Team

To Whom It May Concern,
 The request was to refund all charges of $89.99 and $84.99. This was done and the refunds have been processed. Are you asking for the initial charges related to shipping to be refunded too? You did receive the product.
Please advise.
Kind Regards,
Vita Garcinia HCA Support

To Whom It May Concern:
The customer ordered a trial product for $4.95 of Vita Garcinia HCA and $4.99 of Ultra Finesse on January 27th. After 19 days, she was billed the full price of $89.99 and $84.99 respectively. This full price is for the first shipment, so another shipment would not be...

sent. On March 17th, she was billed again and she called customer service to cancel the account. She was issued 45% refunds on both products and said she agreed to it. There were never any prior calls to March 17th to cancel her account.
As a company, we adhered to the policy and request of the customer. As a common courtesy, we have issued refunds for the full price of $89.99 and $84.99 for both February and March charges.
Please make sure the customer reads terms and conditions as they have agreed to this when purchasing the product. The billing process is clearly outlined.
Kind Regards,
Vita Garcinia HCA Support Team

Ms. [redacted],
Thank you for the additional feedback. We will escalate this to make sure representatives are managing customer concerns appropriately. Due to the inconvenience, you do not need to ship the bottle back. You may keep it at no charge. Again, we apologize for any misunderstanding.
Kind Regards,
Vita Garcinia HCA Support Team