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Vitamaxgreencoffeediet.org Reviews (20)

I looked up Ms [redacted] account Even if she did call on 4/1, she was already charged for the product that day Both on the website ( attached) and the packing slip (also attached), the terms and conditions clearly state, the customer must call within the Day Trial period to cancel or they will be charged for that productWhen Ms [redacted] spoke to Jake, the supervisor, on 4/7, he did refund one of the charges to her and she said she was going to keep both products for the one remaining charge If that was not satisfactory to her, she should have told Jake then Ms [redacted] can send back the New Age Cleanse and we will issue a full refund Ms [redacted] can return the product to: [redacted] ***She must also write the following RMA number on the front of the envelope so she can be refunded It is RMA Number: [redacted] .When Ms [redacted] returns the product, it takes approximately - days for her to see her refund back on her card.Thank you[redacted] ***

[redacted] went online on 3/and ordered our productWhen he checked out online, where he put his credit card information, the paragraph states, this is a Day Trial (see attached) When he received our product, the packing slip enclosed also states, This is a Day TrialI don't understand how [redacted] can confuse that with a day trial, when it says, in black and white, This is a day Trial [redacted] called our office on 3/22/14, after he was charged for the productHe was charged because he did not call and cancel within the Day Trial periodWe issued an RMA number to him so that he can return the product for a full refund [redacted] misunderstood the terms and conditions, but we are offering a full refund once he returns the product [redacted] was told that it takes approximately business days to get his refund Once we receive the product back, it has to be processedThis takes approximately business daysWhen we issue the refund, his bank also takes approximately 3-business days to process the refundThat's why we say approximately business days [redacted] wants his refund As soon as he sends our product back, we can refund his money I think that's the resolution [redacted] is looking for Thank you [redacted] Customer Service [redacted]

First of all, what *** *** is saying is not completely true. She did speak to a customer service rep who told her that we could not take back open product after the day Trial period, and he did offer a partial courtesy refund. She then hung up on the CSRHe called back and left a
message that the Supervisor will call her back. ***, our Supervisor, spoke to her. He issued RMA numbers for the customer to send back the products for full refunds. In her complaint, *** *** left that part out. I have attached copies of the customers account with the notes to prove the entire conversation. *** *** also said if she received a full refund, which is what she wanted, she would not file a complaint, so *** *** was also untruthful to our Supervisor. Our company states the terms and conditions of our products, both on the website (attached), before the customer purchases the product, and on the packing slip, (also attached), when the customer receives the product. Both terms and conditions clearly state this is a Day Trial. The customer must call to cancel or return the product within that Day period, or they will be charged for that product. On the website when she ordered the product, it also clearly states that if the customer does not cancel, they will be placed in the auto shipment program, so how did *** *** think this was a one time purchase. It could have been a one time purchase, if she had called to cancel, as per the terms and conditions. How can *** *** say she did not know how to get in touch with us when our name, telephone number and email address are all stated clearly on the packing slip. If *** *** returns the products, like she said she will, she will receive full refunds for both products. However, we will not refund the original shipping charges.Thank you,*** ***?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** seems to have some of his facts wrong. I have attached the customer account records from his account. He ordered the products on 11/2/As per *** tracking confirmation, also attached, the products were delivered on 11/7/Because Mr*** did not call to cancel and did
not return the original products, he was billed again on 12/for the autoshipments. As per the website attached and the packing slip also attached, the terms and conditions state, This is a Day Trial, the customer must call to cancel or return that product within the trial period or they will be charged for that product. The website also states, if the customer does not cancel, they will be placed in the autoshipment program. The terms and conditions are stated in different places so that the customer is aware of them. Mr*** did not call to cancel until 12/19/14, after he received the autoship product. Mr*** was issued RMA numbers to return the autoships for full refunds. He did not return the original products, or cancel within the Day Trial period, therefore he is not entitled to refunds for those products. The returned products were refunded to MrMusser. The website clearly states the autoshipment program. Mr*** received his cancellation number when he called on 12/19/14, not before.Mr*** was refunded for the shipments he returned, therefore this case is settled.Thank you,*** ***

Ms*** ordered our product on the website on 6/21/As per *** tracking, the product was delivered on 6/23/Both on the website (attached) and on the packing slip (also attached) when Ms*** received the product, terms and conditions are CLEARLY stated. On the website, it is
stated, if the customer does not want the product within that Day Trial period, they must call to cancel or they will be charged $ for the productThe price is clearly statedOn the packing slip, it states, this is a Day Trial, customer must call to cancel or call for an *** number to return the product within that Day Trial Period, or they can be charged for the productMs*** did not call within that Day Trial PeriodShe was charged on 7/(days later) and did not call until 7/( see attached) In fact, she told our rep that she never ordered the product, but in this complaint, she is admitting that she did order it. Customer did not call with the Day Trial Period to cancel or return product, as per terms and conditions, therefore this charge is valid
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.  I will by no means be contacting this company again to be treated like I was this morning with no help from them other than, I'm sorry, 14 days have already passed you have a good day. "click".  My credit card is on their file and I expect a full refund back to that card. If this does not happen I will not consider this complaint resolved.
Regards,[redacted]

[redacted] ordered our product on the internet on 2/20/15, as you can see from the attached customer notes.  Both on the website (also attached), and on the packing slip (also attached), the terms and conditions are clearly stated.  This is a 14 Day Trial, the customer must call to...

cancel or return the product within that 14 Day Trial Period or they will be charged for it.  It also states that this is a full 30 Day Supply, nowhere does it state it is a 1 oz. bottle.  [redacted] called our customer service today and spoke to 2 different customer service reps.  She would not let the CSR speak.  He said he would have upper management call her back, but apparently she contacted Revdex.com instead.  Since the terms and conditions are clearly stated, and she did not call within the 14 Day Trial period, and the product is open, I can only offer a partial courtesy refund.  We are willing to refund  $70.00.  If [redacted] is happy with this resolution, she can call our direct line at [redacted] and speak to us.  Thank you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] went online on 3/3 and ordered our product. When he checked out online, where he put his credit card information, the paragraph states, this is a 14 Day Trial (see attached).  When he received our product, the packing slip enclosed also states, This is a 14 Day Trial. I don't...

understand how [redacted] can confuse that with a 30 day trial, when it says, in black and white, This is a 14 day Trial. [redacted] called our office on 3/22/14, after he was charged for the product. He was charged because he did not call and cancel within the 14 Day Trial period. We issued an RMA number to him so that he can return the product for a full refund. [redacted] misunderstood the terms and conditions,  but we are offering a full refund once he returns the product. [redacted] was told that it takes approximately 10 business days to get his refund.  Once we receive the product back, it has to be processed. This takes approximately 4 business days. When we issue the refund, his bank also takes approximately 3-6 business days to process the refund. That's why we say approximately 10 business days. [redacted] wants his refund.  As soon as he sends our product back, we can refund his money.  I think that's the resolution [redacted] is looking for.
Thank you.
[redacted]
Customer Service
[redacted]

I looked up Ms. [redacted] account.  Even if she did call on 4/1, she was already charged for the product that day.  Both on the website ( attached) and the packing slip (also attached), the terms and conditions clearly state, the customer must call within the 14 Day Trial period to cancel or...

they will be charged for that product. When Ms. [redacted] spoke to Jake, the supervisor, on 4/7, he did refund one of the charges to her and she said she was going to keep both products for the one remaining charge.  If that was not satisfactory to her, she should have told Jake then.  Ms. [redacted] can send back the New Age Cleanse and we will issue a full refund.  Ms. [redacted] can return the product to:[redacted]She must also write the following RMA number on the front of the envelope so she can be refunded.  It is RMA Number: [redacted].When Ms. [redacted] returns the product, it takes approximately 7 - 10 days for her to see her refund back on her card.Thank you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I looked up Ms. [redacted] account.  Even if she did call on 4/1, she was already charged for the product that day.  Both on the website ( attached) and the packing slip (also attached), the terms and conditions clearly state, the customer must call within the 14 Day Trial period to cancel or...

they will be charged for that product. When Ms. [redacted] spoke to Jake, the supervisor, on 4/7, he did refund one of the charges to her and she said she was going to keep both products for the one remaining charge.  If that was not satisfactory to her, she should have told Jake then.  Ms. [redacted] can send back the New Age Cleanse and we will issue a full refund.  Ms. [redacted] can return the product to:[redacted]She must also write the following RMA number on the front of the envelope so she can be refunded.  It is RMA Number: [redacted].When Ms. [redacted] returns the product, it takes approximately 7 - 10 days for her to see her refund back on her card.Thank you.[redacted]

[redacted] went online on 3/3 and ordered our product. When he checked out online, where he put his credit card information, the paragraph states, this is a 14 Day Trial (see attached).  When he received our product, the packing slip enclosed also states, This is a 14 Day Trial. I don't...

understand how [redacted] can confuse that with a 30 day trial, when it says, in black and white, This is a 14 day Trial. [redacted] called our office on 3/22/14, after he was charged for the product. He was charged because he did not call and cancel within the 14 Day Trial period. We issued an RMA number to him so that he can return the product for a full refund. [redacted] misunderstood the terms and conditions,  but we are offering a full refund once he returns the product. [redacted] was told that it takes approximately 10 business days to get his refund.  Once we receive the product back, it has to be processed. This takes approximately 4 business days. When we issue the refund, his bank also takes approximately 3-6 business days to process the refund. That's why we say approximately 10 business days. [redacted] wants his refund.  As soon as he sends our product back, we can refund his money.  I think that's the resolution [redacted] is looking for.

Thank you.

Customer Service

Ms. [redacted] ordered our product on the website on 6/21/14. As per [redacted] tracking, the product was delivered on 6/23/14. Both on the website (attached) and on the packing slip (also attached) when Ms. [redacted] received the product, terms and conditions are CLEARLY stated. On the website, it is...

stated, if the customer does not want the product within that 14 Day Trial period, they must call to cancel or they will be charged $ 89.95 for the product. The price is clearly stated. On the packing slip, it states, this is a 14 Day Trial, customer must call to cancel or call for an [redacted] number to return the product within that 14 Day Trial Period,  or they can be charged for the product. Ms. [redacted] did not call within that 14 Day Trial Period. She was charged on 7/7 (17 days later) and did not call until 7/15. ( see attached) In fact, she told our rep that she never ordered the product, but in this complaint, she is admitting that she did order it.  Customer did not call with the 14 Day Trial Period to cancel or return product, as per terms and conditions, therefore this charge is valid.

Thank you.

Mr. [redacted] seems to have some of his facts wrong.  I have attached the customer account records from his account.  He ordered the products on 11/2/14. As per [redacted] tracking confirmation, also attached, the products were delivered on 11/7/14. Because Mr. [redacted] did not call to cancel and did...

not return the original products, he was billed again on 12/14 for the autoshipments.  As per the website attached and the packing slip also attached, the terms and conditions state, This is a 14 Day Trial, the customer must call to cancel or return that product within the trial period or they will be charged for that product.  The website also states, if the customer does not cancel, they will be placed in the autoshipment program.  The terms and conditions are stated in 2 different places so that the customer is aware of them.  Mr. [redacted] did not call to cancel until  12/19/14, after he received the autoship product.  Mr. [redacted] was issued 2 RMA numbers to return the autoships for full refunds.  He did not return the original products, or cancel within the 14 Day Trial period, therefore he is not entitled to refunds for those products.  The returned products were refunded to Mr. Musser.  The website clearly states the autoshipment program.  Mr. [redacted] received his cancellation number when he called on 12/19/14, not before.Mr. [redacted] was refunded for the 2 shipments he returned, therefore this case is settled.Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.  I will by no means be contacting this company again to be treated like I was this morning with no help from them other than, I'm sorry, 14 days have already passed you have a good day. "click".  My credit card is on their file and I expect a full refund back to that card. If this does not happen I will not consider this complaint resolved.

Regards,[redacted]

First of all, what [redacted] is saying is not completely true.  She did speak to a customer service rep who told her that we could not take back open product after the 14 day Trial period, and he did offer a partial courtesy refund.  She then hung up on the CSR. He called back and left a...

message that the Supervisor will call her back.  [redacted], our Supervisor, spoke to her.  He issued 2 RMA numbers for the customer to send back the products for full refunds.  In her complaint, [redacted] left that part out. I have attached copies of the customers account with the notes to prove the entire conversation.  [redacted] also said if she received a full refund, which is what she wanted, she would not file a complaint, so [redacted] was also untruthful to our Supervisor.  Our company states the terms and conditions of our products, both on the website (attached), before the customer purchases the product, and on the packing slip, (also attached), when the customer receives the product. Both terms and conditions clearly state this is a 14 Day Trial.  The customer must call to cancel or return the product within that 14 Day period, or they will be charged for that product.  On the website when she ordered the product, it also clearly states that if the customer does not cancel, they will be placed in the auto shipment program, so how did [redacted] think this was a one time purchase.  It could have been a one time purchase, if she had called to cancel, as per the terms and conditions. How can [redacted] say she did not know how to get in touch with us when our name, telephone number and email address are all stated clearly on the packing slip.  If [redacted] returns the products, like she said she will, she will receive full refunds for both products.  However, we will not refund the original shipping charges.Thank you,[redacted]?

[redacted] ordered our product on the internet on 2/20/15, as you can see from the attached customer notes.  Both on the website (also attached), and on the packing slip (also attached), the terms and conditions are clearly stated.  This is a 14 Day Trial, the customer must call to...

cancel or return the product within that 14 Day Trial Period or they will be charged for it.  It also states that this is a full 30 Day Supply, nowhere does it state it is a 1 oz. bottle.  [redacted] called our customer service today and spoke to 2 different customer service reps.  She would not let the CSR speak.  He said he would have upper management call her back, but apparently she contacted Revdex.com instead.  Since the terms and conditions are clearly stated, and she did not call within the 14 Day Trial period, and the product is open, I can only offer a partial courtesy refund.  We are willing to refund  $70.00.  If [redacted] is happy with this resolution, she can call our direct line at [redacted] and speak to us.  Thank you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Address: 326 S Siesta Ln Ste 7, Tempe, Arizona, United States, 85281-3031

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