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Vivid Smoke

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Reviews Vivid Smoke

Vivid Smoke Reviews (4)

I am very disappointed. I purchased two set of ecig setups for my husband and I to use to quit smoking. Also purchased parts.

It came with one battery for each person. One of the batteries does not work. I have been trying to reach them for a week with no response. The equipment also came with no instructions whatsoever.

I will NOT purchase from these people again nor would I recommend them to anyone. There is no customer service and when I tried to call the phone number, all I got was voice mail, every time. Order from them at your own risk.

Review: I made a purchase from this website on the 25th of July and the charges went through and cleared my account on the 28th of July. I have not received any type of conformation email that my payment was accepted or that my items were being shipped out. I tried to fill out a support ticket via the sites contact options but since I have never received an order ID which is mandatory to submit the ticket, I was never able to submit it. I wrote them on a different section of the site which was directed at sales questions. I asked them about my situation on two separate messages and have go no reply. I looked back at my bank account to the charge and I noticed there was a phone number for the establishment listed on the description. I then searched this phone number in Google to find out it is the same number they have listed on the Revdex.com, confirming this is the correct number. This is the only way I was able to even find a good number to call this company. Once I tried to call the company, which I had to stay up until the middle of the night to do because I am currently deployed with the Army. I only get a few rings then it goes to voice mail, every time. I have no idea what happened to my order and all I want now is my money back.Desired Settlement: I would like a full refund ASAP so I can go to another store and purchase my products. Shipping to an APO address take time and Ive already wasted what is more likely going to be 2 week to a month trying to sort through this mess.

This company has NO customer service and no listed phone number, you can use the online messenger on the website,but I have not yet to gotten a response to my issue. Buyer BEWARE

Review: I have received an online order for a copper Plume Veil RDA and Kevlar Knight mod. The Plume Veil I received cannot be used due to shoddy workmanship. The drip tip is missing an o-ring. I followed procedure to correct the issue. Filed a return ticket explaining the issues with the product requesting a replacement. I have not heard from them. I scoured the site for other ways of contacting them only to realize that they do not have a business number. I looked to their Facebook page. Seen that they are open 24 hours, have a map showing their location, and their web address. Again, no phone number. I searched online only to find a google number that never gets answered. I have read reviews of other customers on their Facebook page of receiving damaged non-working items as well and cannot resolve the issue either. I have tried numerous times to log on to the site only to be told my information is not recognized. They can't be contacted.Desired Settlement: I would like a replacement of a working copper Plume Veil RDA of good workmanship or at the very least, a refund. A letter of apology along with one of the two would be greatly appreciated. I am very disappointed. I do not like feeling I have been robbed!

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Description: e-cigarettes, Cigar & Cigarette & Tobacco Dealers - Retail, Pipes & Smokers Articles

Address: 30 Corporate Park #314, Irvine, California, United States, 92606

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