Voce Telecom

Mrs*** *** was contacted on 10/25/and offered Voce Telecom long distance services by our sales departmentDuring the contact Mr*** accepted the interlata and intralata services that were offered as well as completed a third party verification request to authorize and designated
Voce telecom as her long distance carrierA fulfillment letter confirming that her services were successfully changed to Voce Telecom was mailed shortly after the account was activatedIn addition copies o her 11/15/to 2/15/invoices detailing her long distance usage and charges were mailed to her billing address at the close of each billing periodOn 2/5/Mrs *** contacted our customer service department and requested to cancel her service.
Settlement Action Taken
To protect both the customer and Voce Telecom a third party verification process was completed on the date of initial contact and every effort was made to ensure the customer understood that services would be provided through Voce TelecomAs a courtesy a cred it for her disputed balance totaling $was submitted on 4/17/bringing her final balance to $and since that time no additional statements have been sent or request to pay this amount has been made

Mrs. [redacted] was contacted on 10/25/2013 and offered Voce Telecom long distance services by our sales department. During the contact Mr. [redacted] accepted the interlata and intralata services that were offered as well as completed a third party verification request to authorize and designated...

Voce telecom as her long distance carrier. A fulfillment letter confirming that her services were successfully changed to Voce Telecom was mailed shortly after the account was activated. In addition copies o her 11/15/2014 to 2/15/2014 invoices detailing her long distance usage and charges were mailed to her billing address at the close of each billing period. On 2/5/2014 Mrs [redacted] contacted our customer service department and requested to cancel her service. 

Settlement Action Taken

To protect both the customer and Voce Telecom a third party verification process was completed on the date of initial contact and every effort was made to ensure the customer understood that services would be provided through Voce Telecom. As a courtesy a cred it for her disputed balance totaling $27.94 was submitted on 4/17/2014 bringing her final balance to $0.00 and since that time no additional statements have been sent or request to pay this amount has been made.