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Vogel's Custom Shoes/Boots

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Reviews Vogel's Custom Shoes/Boots

Vogel's Custom Shoes/Boots Reviews (4)

Revdex.com:
I have heard from the business in reference to complaint ID [redacted], we have found a satisfactory resolution. and the matter has been resolved.
Sincerely,
[redacted]

Review: I asked Vogel to replace the soles of my boots, replace one missing tab, and replace the heels. When I received my boots, the soles had not been replaced, although my credit card had been charged for that repair. I have tried to contact Vogel by phone and e-mail on a number of occasions (the last time being January **), but as of today (February *) I have not yet received a response. I contacted my credit card company to file a dispute.Desired Settlement: Assuming my credit card company agrees to credit my account, I wish nothing more than an apology. If my credit card company does not credit my account, I would like a full refund.

Consumer

Response:

I have heard from the business in reference to complaint ID [redacted], we have found a satisfactory resolution. and the matter has been resolved.

Sincerely,

Review: I purchased an absurdly expensive shoe because I was promised that it would be the most comfortable shoe that I ever wore. The shoe was delivered very late, long after the promise date and was never comfortable. The sole seems to have not been glued on the shoes correctly and most importantly, the buckle is defective - as the metal piece used to fasten the shoe keeps falling out. I tried to take it to a local shoe repair and they indicated that the manufacturer needs to fix, as this is a major structural issue. My wife has been contacting Vogel by phone and e-mail without any response.Desired Settlement: The shoes need to either be repaired or a refund tendered.

Business

Response:

I spoke to [redacted] today and explained that I didn't own the company when he received his shoes. However, I said I wanted to repair his shoes and hopefully take him on as a customer. Please note that as of September 2014, the assets of E. Vogel Inc. where sole to me and the new company is E. Vogel Bespoke Inc. [redacted] is calling me tomorrow with detailed info on the fit of his shoes and then sending them back to me for alterations and repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I paid for custom boots to be made back in March of this year. I paid in full, in advance for the job on one of my credit cards. The job was never completed; the company wound up moving and I would just like my money back.I have had my assistant email [redacted] several times and was told this would be done, but it's now nearly a month since the last email exchange and there has been no refund, nor response to at least two more emails.Desired Settlement: A check for full refund would be fine or complete refund credited to my card would be equally acceptable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

[redacted], who has taken over the business has responded and refunded me.

Sincerely,

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Description: SHOES-CUSTOM MADE

Address: 63 Flushing Avenue  Unit 331, Brooklyn, New York, United States, 11205

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