Voice Assist Inc

This letter is in response to your request regarding Dr*** ***-***We refunded the monies owed to the customer and disconnected her account per her requestWe sent an email to the customer
explaining that we had been in a billing transition for that particular time frame and apologized for any inconvenience. This was out of the ordinary for us as we regularly bill our customers a monthly amount for services and during this time the client had cancelledWe didn’t have the ability to correct immediately at that time
This account is now off our billing platform and will no longer be billed
Thanks again for your understanding in this matter
*** ***
Customer Support Manager

Review: I cancelled the subscription to Voice Assist, in January 2014. I was not billed in February 2014. However, I have been billed in March and April. I have documents to a representative stating that I want to discontinue services; and yet another reminding them not to bill me.Desired Settlement: First, I need my subscription removed from their system. Second, I am requesting a refund for every month I was billed beyond February 2014.

Business

Response:

This letter is in response to your request regarding Dr. [redacted]. We refunded the monies owed to the customer and disconnected her account per her request. We sent an email to the customer explaining that we had been in a billing transition for that particular time frame and apologized for any inconvenience. This was out of the ordinary for us as we regularly bill our customers a monthly amount for services and during this time the client had cancelled. We didn’t have the ability to correct immediately at that time.

This account is now off our billing platform and will no longer be billed.

Thanks again for your understanding in this matter.

Customer Support Manager