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W. C. Butler Heating & Air Conditioning, Inc

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Reviews W. C. Butler Heating & Air Conditioning, Inc

W. C. Butler Heating & Air Conditioning, Inc Reviews (3)

Had been with W.C. Butler since install of new furnace and heat pump in 2006. Did my yearly checks when needed, no issues since new unit. Started 2 years ago on yearly service plan, first spring check was outstanding. Service tech was very thorough and cleaned out heat pump unit and explained everything. The next two checks I was not very satisfied with very little detail about what work or checks were done. On last occasion in spring 2015 the service tech stated replaced filters, but I advised he had not replaced the filter in the hallway. In addition, the next day after he had left, I found a piece of equipment left on the heat pump. We called and left a message. The young man returned the next day without notice and went to the back of my house, scaring my wife since the dogs were out. We called to complain and was asked if we wanted service tech to come back out to check the other tech's work and we said yes. NO ONE EVER CAME OUT. Then two months later my a/c pump stops working. I researched the cause and find it to be a bad capacitor. Called to get tech to replace capacitor, get bill and found they charged diagnostic fee for something I told them needed replaced and on top of that they charge $115 for a $13 part I researched at local A/C distributor. Called to question the bill and was told manager would contact me. NEVER HEARD from them again. NEVER got Fall check that I paid for in service contract. They again send out letter this year(2016) to continue service contract. I am very dissatisfied they never followed up with my complaint or provide my fall service I paid for.

With so many Heating and A/C Service companies in my area, I was shocked that not only once, but several times this company didn't return my complaints and then stopped my service. I used to recommend to everyone, but will no longer recommend this company.

Called a highly recommended HVAC Co and received a recording promising a call back. After an hour and no return call I called WC Butler. A live person took the call and listened to my A/C problems. The woman was very pleasant, stating that a rep would arrive in 3-5 hours. A service rep called about 45 minutes later and stated he was in route. Long story short he diagnosed and fixed the problem. It's nice to receive prompt courteous service; especially when you're miserable and hot.

I asked for and got 6 estimates for the installation of a new heat-pump. W.C.Butler was not the least expensive but I will say they were one of the most professional and I believe the most thorough of all the Co I had do an estimate. When they did the estimate they explained everything to me, including all cost, time and materials and warranties. They came, removed the old unit, installed, cleaned everything up and tested the system then gave me and my wife instructions on how to use the new system. We were and are very pleased with their service, professionalism and work.

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Description: AIR CONDITIONING CONTRACTORS & SYSTEMS, HEATING & AIR CONDITIONING

Address: P. O. Box 100, Vinton, Virginia, United States, 24179

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