Waddell's Auto Service Center

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.The response from the business is not true by any meansThe vehicle was never leaking any fluids, it just ran hotI had the car towed to the business and was told they would look it over and fix the problemI never saw or talked to another mechanic nor was I ever told I needed a thermostat until the business told me it was either the thermostat or the water pumpThey called me back indicating that they found no leaks but the thermostat was stuck so they changed it and it was ready to be picked upI picked my car up, drove about miles and it ran hot againThere was no antifreeze in the radiator! It obviously wasn't the thermostat and they did not evaluated the overheating correctly causing the intake gasket to blow when I drove it awayI spoke to one of the mechanics and demanded them to refund what they had charged me because I had to pay $more to another business to fix the problemOne mechanic agreed to issue the refund and the other said noI'am outraged regarding the lack of service and further damage they have causedI will definitely see them in court Regards, [redacted] ***

To Whom it may concern,
This letter is in response to a complaint that was made concerning my business, customer’s name *** ***He expressed that he was charged for services that he did not request, the car was left at my shop without any one being there with only a note saying
that he wanted a service done using high mileage oil, also wanted the transmission serviced and the exhaust inspected for leaks. Tried calling the customer without any luck, our service includes oil, oil filter, fuel additive and windshield solvent and also rotation of the tires are included unless otherwise stated by the customer** *** called and spoke with one of my employees and complained about the price of the tire rotation, fuel additive and windshield washer fluidThe message was relayed to me about the complaint, ** *** was promptly called and was told that the tire rotation charged by other shops in the area was $25.00-$he was told that the charge for the tire rotation would be refunded to himWithin minutes he was at my shop, at that time I refunded him $in cashI feel this was handled in a professional mannerI always strive to make my customers happy and do not feel anything was done in a fraudulent mannerSincerely,
*** * ***
After much thought, I will be calling ** *** tomorrow 3/3/to let him know that I will be refunding to him $which will be the fuel additive, windshield washer additive and the oil and service lube labor, this is in addition to the $that was already refunded to him on 2/25/I hope this will settle the matterSincerely,
*** * ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe response from the business is not true by any meansThe vehicle was never leaking any fluids, it just ran hotI had the car towed to the business and was told they would look it over and fix the problemI never saw or talked to another mechanic nor was I ever told I needed a thermostat until the business told me it was either the thermostat or the water pumpThey called me back indicating that they found no leaks but the thermostat was stuck so they changed it and it was ready to be picked upI picked my car up, drove about miles and it ran hot againThere was no antifreeze in the radiator! It obviously wasn't the thermostat and they did not evaluated the overheating correctly causing the intake gasket to blow when I drove it awayI spoke to one of the mechanics and demanded them to refund what they had charged me because I had to pay $more to another business to fix the problemOne mechanic agreed to issue the refund and the other said noI'am outraged regarding the lack of service and further damage they have causedI will definitely see them in court
Regards,
*** ***

This is in response to the complaint from *** *** regarding her vehicle, I have read her complaint and this is not what happened*** called my shop and left a message stating that her car was running hotI got the message off my machine on Saturday 8/6/16, at that time I
returned her call and spoke with her, she said her car was running hot according to the temp gauge and the coolant reservoir was emptyShe also told me that she had placed newspaper under the car to find where it was leaking from, she said she could not see any coolant leak, I set her up with an appointment for Monday 8/8/to bring in the vehicleShe came into the shop with the vehicle midday on Monday, she had a thermostat with her and told one on my employees that another garage told her that was the problem, we put the car on our lift and did a visual inspection for the leak and we got find any evidence of a leakAs requested by Ms.*** we installed the thermostat she had brought inWe refilled the coolant system with antifreeze, let the vehicle run to operating temp, rechecked for any leaks, none were found, also rechecked the coolant, which was fineTook the vehicle for a mile test drive and it did not appear to be running hotCalled the customer and let her know what was done and she could pick up the carShe picked up the car, paid the bill which only included the labor charge she was not charged for the antifreeze or the checking of the vehicleThe next day she called and said the car was running hot again and told her to return the car back to us, she had it towed badeWe rechecked the car and visually found the intake gasket was leaking, called *** and let her know what we found, worked up a estimate of what it would cost to repair and she said she did not have the funds to repair the vehicleAfter that she called many times, being very rude and angry,she demanded me to repair the car for freeAt that point I told her should find another repair shop if she was that unhappyShe picked the car up and drove it off on Friday 8/U/with the intake gaskets not repaired

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.The response from the business is not true by any meansThe vehicle was never leaking any fluids, it just ran hotI had the car towed to the business and was told they would look it over and fix the problemI never saw or talked to another mechanic nor was I ever told I needed a thermostat until the business told me it was either the thermostat or the water pumpThey called me back indicating that they found no leaks but the thermostat was stuck so they changed it and it was ready to be picked upI picked my car up, drove about miles and it ran hot againThere was no antifreeze in the radiator! It obviously wasn't the thermostat and they did not evaluated the overheating correctly causing the intake gasket to blow when I drove it awayI spoke to one of the mechanics and demanded them to refund what they had charged me because I had to pay $more to another business to fix the problemOne mechanic agreed to issue the refund and the other said noI'am outraged regarding the lack of service and further damage they have causedI will definitely see them in court
Regards,
*** ***