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Waddell's Pub & Grill

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Waddell's Pub & Grill Reviews (1)

Review: My husband had dinner on January 9th with another couple (who are live out of the area) at Waddell's Northside location. We had a great meal with good service. At the end of the meal our server brought us our separate checks and my husband put our credit/debit card in the folder and handed it back to the server. The other couple did the same. The server promptly returned with our checks and my husband filled out the tip and signed the receipt. The other couple did the same.

On January 11th I found two charges on my bank statement for $41.69 and $39.07 from Waddell's. I called to speak with a manager. Someone took down my name and number and told me the manager would call me by 11AM the next day. The next day came and I had not received a call from anyone at Waddell's. I called at 2PM and spoke with the manager. She told me she would do some research and call me back. She called me the next day and told me she had problems finding the charges. After further research she was able to find the checks that my husband and the other couple had signed. She found they were both charged on my husbands card and indeed signed by two different people.

I asked what could be done about this. She said that I could take care of collecting the money from the other couple or the other couple could bring in their card and she could charge it to them. I think both of these outcomes are ridiculous. This was an error made in their behalf not ours. We should not be inconvenienced by having to collect the money from the other couple nor should the other couple be inconvenienced by having to come in and have their card charged. I would have been fine with he offering to refund one of the charges but because of her lack of customer service skills I would now like both amounts refunded or I will dispute the charges with my bank.

We are disappointed in the way this was handled. My husband and I frequent Waddell's on both the South Hill and Northside locations and would love to continue to do so.Desired Settlement: I would now like both amounts refunded to my credit card for the inconvenience this has cause to my husband and I.

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Description: Restaurants, Night Clubs

Address: 4318 S Regal St, Spokane, Washington, United States, 99223-7707

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www.waddellspubandgrill.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Waddell's Pub & Grill, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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