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Wagner Trailer Sales Inc

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Wagner Trailer Sales Inc Reviews (2)

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Review: Salesman [redacted] brandel added an item valued at $595 plus tax? Mentioned option of two bar package...I never said yes, and only noticed the words tuetrack on my paperwork later at home after sale! I tried to work things out with other items for that credit, but [redacted] isn't being honest about prices/ service of these items to equal $595 plus tax. He said the rest us profit...I have text messages with any and all of our communication/promises/prices.Desired Settlement: He told me the trailer covers are $400 ( reality was their price tag said $195)and that they would put two new tires and rims on...which he suggested tire/rim combo were $90 each at local fleet farm...and I was to keep the old as spares. When I picked up trailer..they gave did not replace rims..just rubber tires and gave me the scrap tires...not as spares on the rim....then charging max and extra charges for all aspects, tire, mounting and extra charge for getting something from Sheboygan...which I never asked them to do. So now I'm left with disposal of these scrap tires also. I feel I'm owed at least $200 return check for difference for the quoted cover cost!

Business

Response:

[redacted] worked out a price with [redacted], wrote up the contract as was agreed of which both [redacted] and [redacted] signed. [redacted] called [redacted] back the next day to ask what the TruTrack hitch was at which he explained it was the weight distribution hitch and anti sway system that is recommended for towing trailers. Jeremy explained that setup to both [redacted] and her boyfriend the day of purchase of which they agreed to purchase. Jeremy explained the contract and all applicable fees to both [redacted] and her boyfriend and [redacted] signed the contract agreeing to said price. When [redacted] called the day after sale and said she didn't want the hitch but instead wanted to know if she could substitute the hitch pkg of $595 for a RV cover and 2 New tires installed and wanted the old tires for spares. Jeremy said he would accept that offer and followed through with his promise. After [redacted] took delivery of the camper she contacted [redacted] the day after to say there was a price tag on the box that our parts department listed a price. She said she wanted a break down on the costs of everything at which [redacted] broke down the prices of what she and him made an agreement on. The tires were 92.80 per tire, $15 removal/mounting, 194.83 for the cover, 47.50 for our time to run to service shop in Sheboygan and the remaining difference was profit of $137.07. Profit is not a dirty word in business and we were upfront with that and she didn't want us to profit anything. Because of her dissatisfaction with what she feels we took advantage of her, [redacted] went above and beyond as much as to say he would be willing to give her a $50 in-store credit. She was not willing to agree so that is where she left things with us.

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Description: Campers - Dealers, Campers - Supplies & Parts, Trailers - Camping & Travel, Campers - Service & Repair

Address: 14369 Westview Rd, Cleveland, Wisconsin, United States, 53015

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