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Wake Emergency Physicians, PA

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Wake Emergency Physicians, PA Reviews (7)

Predatory practice
I have been sent to collections twice, they refuse to run my insurance for a bill and I believe they are doing this to myself and all the other multiples of people on various sites complaining about this because they are overcharging and know they cannot get as much if they file through insurance companies. They are extorting money from people by harassing them and their credit with a collections agency. I've filed with the BBB but intend to take legal action against them. I suggest others do the same.

Wake Physicians Needs to get their act together.
I was seen by their Doctor at [redacted] . Who I supplied my [redacted] insurance information. Which it turned out that [redacted] changed my subscriber # during their computer debacle. WEP sent me a bill, I went on THEIR website and corrected the insurance information. They turned it over to [redacted] for collection without ever trying to correctly bill [redacted] ( I checked with [redacted]). When I was contacted by O O, I immediately sent them a REGISTERED letter stating that the debt was not valid and that they contact WEP to correct it.They ignored the letter and put a collection on my credit report on a LEGALLY DISPUTED collection. I called WEP and talked to [redacted]? (sp) who said they would resubmit the claim to [redacted]. ( My eye doctor found my information easily without the card why couldn't WEP? I'm really puzzled why I am being harassed because of THEIR inaction. THEY NEED TO REMOVE THE INCORRECT COLLECTION FROM MY CREDIT REPORT IMMEDIATELY!

In my possession I have a letter from the collection agency saying this account was deleted.I visited the Wake Med in December 2013. I paid up on all of my bills by summer 2014, but kept receiving notices of an overdue account of $284.00; which was sent to collections. I contacted Wake Med and once they figured out the issue, I asked that they delete their submission to the collections agency, [redacted], and would like a letter from Optimum stating the account was deleted. I received this letter dated September 22, 2014 on September 27th, 2014. ID #:[redacted]Reference #: [redacted]Provider: Wake Emergency Physicians at ApexOrig. Amount: $284.00I have attempted to contact Wake Med regarding this and they said they cannot do anything since this is now an [redacted] account. Desired SettlementI would like for Wake Med to acknowledge this balance no longer exists and already dealt with this in 2014. I would like a letter from Wake Med Emergency Physicians stating this; as well as another letter from [redacted] that this deletion has been reported to the three major credit beaureaus... clearing this from my credit report.Business Response Final Business Response I have directed [redacted] to send another letter to the major credit bureaus requesting the debt be removed.I will be forwarding a copy of the letter directly to Ms. [redacted]

Wake Emergency Physicians has been paid by my insurance carrier on 10/29/15 the balance due issuppose to be written off per EOB Wake Emergency Physician is a contracted participant of BCBSNC and as such is contracted and obligated to write off balance due per EOB. Wake Emergency Physicians was paid by BCBSNC on 10/29/15 and are trying to collect balance, which is illegal. As a contracted participant Wake Emergency Physician is suppose to write off balance due.Desired SettlementWrite off balance due, as contracted participant with BCBSNC once your paid, balance is written off.Business Response Contact Name and Title: [redacted], Dir of FinContact Phone: XXXXXXXXXXContact Email: [redacted]@weppa.orgWe agree with the customer that BCBS contractual adjustment should have been taken at the time of initial payment by BCBS on 10/29. The balance was written off on 12/29 and total due for this visit is $0. We are addressing this internally. I apologize for the delay in properly applying the contractual adjustment.

Incorrect billing processing /Over billing and Bad collection practices.I received a bill for $330.00 which my insurance approved the services and paid a portion in which I was only responsible for $196 of. Yet, I kept receiving statements for the $330 and collection calls after I had spoken with a representative in billing. I was told mid October that it did show in the system that insurance did pay and that my new bill would be sent out for the remaining balance and it would be removed from Optimum Outcomes. This was NOT the case. I have had to fight with Optimum Outcomes to delete this from credit bureau. The supervisor left a message for them to withdrawal the account which they said is unsatisfactory from a supervisor, she ought to have known she had to speak to someone directly. In the meantime, My credit is now impacted. [redacted] the supervisor left me a message on 12/9/15. I have called her back about 36 times and I have yet to have a phone call back from [redacted] in Texas (It has been a week today). I want the problem fixed. This was the Wake Emergency Physicians error and they have not taken the appropriate action to get this resolved. I want Optimum Outcomes to be notified correctly and the collection removed from credit asap.Desired SettlementI want the collection deleted from Credit Bureau.Business Response We agree Ms. [redacted] is only responsible for $196.58. Insurance coverage has been properly adjusted to reflect discount.Insurance applied balance of $196.58 to patients deductible. Total due from patient for this visit is $196.58 at this time. Will request removal from collections to allow patient additional time to pay balance. More info received from the consumer It's unsatisfactory that a company would not address any of the problems along the way or have better supervisors or representatives accurately do their job(s) from start to finish. I am even more disappointed that a company would not address this after being provided details nor have the willingness to fix what was right from the beginning. I ended up losing a lot because of my credit being impacted by this. This should not have happened and should have been resolved in October.To this day things are still no better.

AGENCY UNLAWFULLY HOLDING ONTO MONEY THAT SHOULD BE REFUNDED TO A THIRD PARTY FOR A MINOR'S ACCOUNT. Wake Emergency Physicians received a payment of $284.oo on May 20, 2015 for [redacted], minor. Despite several phone calls the past few months, representatives continue to inform that they have processed the overpayment to their refund department. However, my insurance company still does not have the payment to date. Supervisors have been requested to contact us regarding the issue, but will not call. The last information provided when WEPA was contacted revealed someone had split the refund and submitted for a partial payment of approximately $51.00. This is unknown and questionable. This agency continues to change their story and NOT refund the over payment. My child's account balance is zero. A representative saw the zero balance when the check was sent by error and applied the balance again to the account. It should not take several months to refund the money back to my insurance company so that I can receive what is due to me. Desired SettlementExpedient FULL payment submitted to [redacted] IMMEDIATELY so that I can receive payment on my end. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]This is a complicated issue that began in 2013. We have received 3 payments and must determine 3rd party and government liability hierarchy prior to issuing a refund. Billing is actively working on this and we hope to have a resolution the final week of August. I acknowledge that this should have been resolved before now and on behalf of Wake Emergency Physicians apologize for the delay. We will contact patients father as soon as possible but no later than August 28.

Provider does not contact me with requested information after repeated telephone calls from me to the company.When I was originally billed by this provider they asked me if I was in need of financial assistance. I submitted the forms that they provided stating that I was in need of financial assistance but never heard back from them. I have called them on a couple of occasions to try and resolve this matter. On the first occasion the caller stated "we have all your paper work but it takes time to review it so just wait." I continued to receive threats in the mail that this was going to collections. I called back and was told that someone would contact me to let me know how to proceed. I never received a call back but continue to receive threats that this is going to collections. Desired SettlementI am seeking a resolution to the financial assistance form that I filled out and provided to this company as requested. Business Response Customer service has contacted patient and addressed concerns. My understanding is that patient is satisfied with outcome.Consumer Response There has not been a resolution at this point. The company states that they will resolve this next month after they have updated their computer systems. Client, again, tells me to call back. Final Business Response My apologies for misunderstanding the resolution of this issue. I will direct customer service to contact you to process the assistance form. I will also have your account put on hold until you are contacted. We are currently in the process of transitioning to a new platform, it may be March before customer service can process the assistance form. I will follow up via phone.[redacted]

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Description: Specialist Physicians

Address: 1516 Glendale Dr, Cary, North Carolina, United States, 27406-9297

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