I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Regards,
*** ***
Thank you on behalf of Settlers Life Insurance Company for contacting us with regards to Ms***'complaint.The basic premise of the complaint is rather surprisingOur company is clearly listed in telephonedirectories, has an active website with customer service direct email connections and phone
numbers(***), can be easily found on *** and ***, and is registered with theVirginia State Corporation Commission's Bureau of Insurance, as well as the South CarolinaBureauWe are currently celebrating our 32nd year of existence as Settlers Life (after starting out asHuff Cook Mutual Burial Association in 1932)We also carry a current rating of A minus from theA.MBest Company, the fourth highest of sixteen financial strength ratings assigned by thatcompanyThere should be no doubt whatsoever about our legitimacy, existence, financial strength, orsuccess.Our records show one policy on our books which fits the facts offered by Ms***(We are avoidingsetting forth specific details, in order to protect her privacy.) Ms***' daughter is also involved, as theowner of the policyThe payments have indeed been made, as set forth in the complaint, and we haveproperly credited each of themThe last two were paid by the owner, however, not Ms***Thepolicy is active, although the last annual premium payment was due on February 4, We have notyet received it, and the close of the grace period is rapidly approaching.As for the assertion that Ms*** called our company and there was no operator to respond, our regularhours are am to pm ET, Mon - Fri, with a live switchboard operator and voice mail availableWekeep records of all incoming calls going back several yearsWe searched all incoming calls received on11/03/(the date cited in the complaint) and no call was received from any of the phone numbersassociated with Ms*** or her daughterWe also searched our recorded calls for an entire two yearperiod for the same phone numbers and were unable to locate any call from Ms*** otherdaughterPer our notes on record the last call we received was on February 19, from Ms***daughterShe made an inquiry regarding additional insurance, and we promptly passed the appointmentrequest to one of our agentsNothing further was heard from our agent or Ms*** or her daughter.With respect to finding out about a "German refund", noted in the complaint, we do not understand thattermHowever, we would be pleased to speak with Ms*** or her daughterAll they need to do iscallMy department is specifically tasked with answering their questions and assisting them with allaspects of their policy ownershipThey can reach me personally by calling toll free to ***,extension Note: If I do not hear from Ms***' daughter shortly, I will call her myself to remindher of the possibility Ms***' policy will lapse soon.I trust this responds to all the aspects of the complaintThank you again for bringing it to our attentionand allowing us to respond.Sincerely,*** ***Policyholder Services Department Manager
Due to state and federal privacy laws, life insurance companies are limited as to what may be disclosed about their insurance policies While a policy is in force, all rights belong to the policy owner As a result, owners have a right to all information concerning their policies and the right to change the beneficiaries of their policies Beneficiaries of life insurance policies have no rights in the policies until such time as the insureds die, at which time the policy rights transfer to the designated beneficiaries Therefore, during the lifetime of an insured, without express written permission from a policy owner to discuss policy details with a designated beneficiary, no information may be shared with the beneficiary or any other person not expressly authorized by the policy owner to receive such information.The complainant states that she was paying the premiums for the policy owner, which essentially became the complainant's gift to the policy owner That was a decision apparently made between the complainant and the policy owner, and it would have been up to the policy owner to disclose to the complainant that the designated beneficiary or her policies had been changed At no time we were at liberty to discuss the owner's policy details, other than information related to premiums due, with the complainant The agreement to pay the premiums for the policies was made between the owner and the complainant No refund of premiums is due, and we stand ready to honor the contracts we had with the policy owner.Sincerely,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read the attached response and I still do not...
understand why I as the PAYEE was not notified that a change had been made that affected the policy. I would not have to have been told any specific details but just made aware that the money I had been paying for the policy would ultimately be controlled by parties other than myself. If that is against privacy policies, why wasn't my bill separated at that point and that portion of the bill sent to the new address and the new beneficiary? You wouldn't have to have told me anything. It would have spoken for itself. In any other business this would have been done instead of just assuming I would still want to make the payments on a bill which has turned out that I have no control over at all. Furthermore, I am not sure that ANY benefit was paid to anyone. I have no rights! The letter states I had agreed to donate the money as a gift. That is not true. I agreed to help pay burial expenses for the person named on the policy because I thought at the time that I would have to take care of that as a duty to my late husband. I never agreed to donate my hard earned money to help the deceased person's relatives, pay her bills. I continued the policy with the belief that I could pay my husband's share of the bills, as I saw fit or as he would have wanted them paid. Instead, of being a part of this process, I have no money to help buy a marker for her grave, pay my husband's share of the funeral expenses, or anything else related to her final arrangements. NO that is not what I paid my money for faithfully every month!
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Regards,
*** ***
Thank you on behalf of Settlers Life Insurance Company for contacting us with regards to Ms***'complaint.The basic premise of the complaint is rather surprisingOur company is clearly listed in telephonedirectories, has an active website with customer service direct email connections and phone
numbers(***), can be easily found on *** and ***, and is registered with theVirginia State Corporation Commission's Bureau of Insurance, as well as the South CarolinaBureauWe are currently celebrating our 32nd year of existence as Settlers Life (after starting out asHuff Cook Mutual Burial Association in 1932)We also carry a current rating of A minus from theA.MBest Company, the fourth highest of sixteen financial strength ratings assigned by thatcompanyThere should be no doubt whatsoever about our legitimacy, existence, financial strength, orsuccess.Our records show one policy on our books which fits the facts offered by Ms***(We are avoidingsetting forth specific details, in order to protect her privacy.) Ms***' daughter is also involved, as theowner of the policyThe payments have indeed been made, as set forth in the complaint, and we haveproperly credited each of themThe last two were paid by the owner, however, not Ms***Thepolicy is active, although the last annual premium payment was due on February 4, We have notyet received it, and the close of the grace period is rapidly approaching.As for the assertion that Ms*** called our company and there was no operator to respond, our regularhours are am to pm ET, Mon - Fri, with a live switchboard operator and voice mail availableWekeep records of all incoming calls going back several yearsWe searched all incoming calls received on11/03/(the date cited in the complaint) and no call was received from any of the phone numbersassociated with Ms*** or her daughterWe also searched our recorded calls for an entire two yearperiod for the same phone numbers and were unable to locate any call from Ms*** otherdaughterPer our notes on record the last call we received was on February 19, from Ms***daughterShe made an inquiry regarding additional insurance, and we promptly passed the appointmentrequest to one of our agentsNothing further was heard from our agent or Ms*** or her daughter.With respect to finding out about a "German refund", noted in the complaint, we do not understand thattermHowever, we would be pleased to speak with Ms*** or her daughterAll they need to do iscallMy department is specifically tasked with answering their questions and assisting them with allaspects of their policy ownershipThey can reach me personally by calling toll free to ***,extension Note: If I do not hear from Ms***' daughter shortly, I will call her myself to remindher of the possibility Ms***' policy will lapse soon.I trust this responds to all the aspects of the complaintThank you again for bringing it to our attentionand allowing us to respond.Sincerely,*** ***Policyholder Services Department Manager
Due to state and federal privacy laws, life insurance companies are limited as to what may be disclosed about their insurance policies While a policy is in force, all rights belong to the policy owner As a result, owners have a right to all information concerning their policies and the right to change the beneficiaries of their policies Beneficiaries of life insurance policies have no rights in the policies until such time as the insureds die, at which time the policy rights transfer to the designated beneficiaries Therefore, during the lifetime of an insured, without express written permission from a policy owner to discuss policy details with a designated beneficiary, no information may be shared with the beneficiary or any other person not expressly authorized by the policy owner to receive such information.The complainant states that she was paying the premiums for the policy owner, which essentially became the complainant's gift to the policy owner That was a decision apparently made between the complainant and the policy owner, and it would have been up to the policy owner to disclose to the complainant that the designated beneficiary or her policies had been changed At no time we were at liberty to discuss the owner's policy details, other than information related to premiums due, with the complainant The agreement to pay the premiums for the policies was made between the owner and the complainant No refund of premiums is due, and we stand ready to honor the contracts we had with the policy owner.Sincerely,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have read the attached response and I still do not...
understand why I as the PAYEE was not notified that a change had been made that affected the policy. I would not have to have been told any specific details but just made aware that the money I had been paying for the policy would ultimately be controlled by parties other than myself. If that is against privacy policies, why wasn't my bill separated at that point and that portion of the bill sent to the new address and the new beneficiary? You wouldn't have to have told me anything. It would have spoken for itself. In any other business this would have been done instead of just assuming I would still want to make the payments on a bill which has turned out that I have no control over at all. Furthermore, I am not sure that ANY benefit was paid to anyone. I have no rights! The letter states I had agreed to donate the money as a gift. That is not true. I agreed to help pay burial expenses for the person named on the policy because I thought at the time that I would have to take care of that as a duty to my late husband. I never agreed to donate my hard earned money to help the deceased person's relatives, pay her bills. I continued the policy with the belief that I could pay my husband's share of the bills, as I saw fit or as he would have wanted them paid. Instead, of being a part of this process, I have no money to help buy a marker for her grave, pay my husband's share of the funeral expenses, or anything else related to her final arrangements. NO that is not what I paid my money for faithfully every month!
Regards,
[redacted]