Walker Tank Svc, Inc.

Initial Business Response /* (1000, 19, 2015/09/08) */
*** purchased the vehicle on ***With all vehicles we sell we offer a one month curb side warranty on anything *** relatedAnything outside of one month is the customers responsibilityWe have all of our customers sign off on a due
bill stating they have days from the day of purchase to bring the vehicle in to have any mvi related work taken care of at our expenseThe vehicle was dropped off on a*** nearly two months after the date of purchase
I do agree that no charge should be put on the customer to have the issue assessed, our service department is a different entity from the sales department and it is the customers responsibilityIf his vehicle is still here he is more then welcome to come pick the vehicle up and not pay the *** to do soIf the vehicle has already been picked up and *** was paid please come back in and see *** and I will ensure a check will be cut to the customer if proof of this payment is produced
Thank you

Initial Business Response /* (1000, 15, 2015/09/16) */
Good afternoon,
I spoke to *** *** Case#*** today and we are going to bring the vehicle back in and take care of any issues she has
I Advised her I would let you know what we are doing she has my direct line to get in touch with
me for any thing further
Thanks
*** ***

Initial Business Response /* (1000, 14, 2016/08/30) */
RE:***
*** was sold a vehicle by our *** location back in Feb of from what I understand his payments were not made to the lender and he voluntarily dropped the car off to the lender not long after which counted
as a voluntary repo, this issue is with lender not with us
Regards,
***
Simply Automotive Group
Initial Consumer Rebuttal /* (3000, 16, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How do I add pictures of my diagnostics test? I know for a fact that it is not possible to break monitor sensors and have power train codes appear in days and hoursI have lots of pictures of the condition of the car from start to finishWhen the car was dropped of to me it looked good and when I dropped it off at the dealership it looked just as good***
The funding agency is *** yeah right
My payment wasn't even due by the time the car was not drivable
I dropped it off because it was not safe to drive
Final Consumer Response /* (4200, 21, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess this means the law is based on how you go about it
I said the same things and had the same proof when it first happened
Lawsuits cost time and money and I don't have very much of either to wasteEspecially after getting a car fixed days after I bought it
Guess I should have known*** lesson
Final Business Response /* (4000, 19, 2016/09/01) */
As stated this was over years ago Simply Auto *** was a separate franchise that is no longer in business if we had been contacted years ago there may been something that could have been done we no longer do business with *** and the vehicle was repossessed .Our hands are tied

Initial Business Response /* (4000, 15, 2016/01/27) */
This vehicle was purchased as AS IS WERE IS no safety or any thing else for $*** took this vehicle to her own mechanic to have it looked at and he told her it was goodweeks later she returned with a problem in the front.She was told
if she bought the part we would install for her at no cost,This was done
She later called with an issue saying it was our faultand *** From the beginning it was sold AS IS,
this is closed to us
Initial Consumer Rebuttal /* (4200, 17, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this response as half of the information above is inaccurate***secondly I had the vehicle looked at by their mechanic first before it was purchased and *** regarding what repairs the vehicle needed also as simply automotive said above the vehicle was not safety inspected but was sold with safety inspection sticker left on the vehicle *** Also when they put the parts on my vehicle it was ***y so the tire fell off my car putting my ***

Initial Business Response /* (1000, 10, 2015/09/04) */
[redacted]
The lending company [redacted]) is the company whom made the decision to...

[redacted] when you purchase a vehicle you sign off on legal agreements stating if you do not make your payments on time the lending company they will repossess the vehicle.
As for the deposit on the vehicle as any other dealership in the world it is non refundable, especially after the client has driven the vehicle for 4 to 5 months and then lost the vehicle due to non payment.
If [redacted] had made all of her payments to the insurance company for [redacted] she then is responsible to call them and set up the claim, not the originating dealership. All of this information was provided to [redacted] at the time of signing. If for any reason she defaulted on those payments to [redacted] It would null and void her policy.
Simply Automotive will not be returning the [redacted] deposit. [redacted] can contact [redacted] to further her request to have this moved off of her credit as it not in our control to do so. She also can contact [redacted] to request more information on setting up a claim with F[redacted] providing at the time of the repossession she was current with [redacted]

Initial Business Response /* (1000, 13, 2015/09/30) */
Good morning ,
[redacted] has been taken care of. The payment was received for this customer .
Initial Consumer Rebuttal /* (3000, 15, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
They are correct in saying that payout to [redacted] has been made but it took 10 weeks from the time I traded in our vehicle and purchased my new vehicle for the payout to be settled with [redacted] and not once did Simply Automotive contact me or [redacted] to communicate what the hold up was with the payout. [redacted]

Initial Business Response /* (1000, 9, 2015/10/09) */
Good morning ,
I have tried to contact this customer on three different days,I have left messages as well and she has not contacted me back.
When this car was purchased over a year and half ago it was safety inspected to the rules of the...

registry of motor vehicles and it was done properly . we have never heard from [redacted] since she bought her car. There is no warranty on this car as she did not get one, we are no longer responsible for the repair of this car. We would gladly try to help her however we can, but she has not returned our calls .
[redacted]

Initial Business Response /* (1000, 5, 2017/03/15) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
sPOKE WITH CUSTOMER HIS REGISTRATION HAD BEEN SENT OUT TO HIM I THE OWNER WAS NOT AWARE OF THE $[redacted] PROMISE SO I GREED TO SEND HIM THE...

MONEY I BELIEVE HE NOW IS HAPPY.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told for two straight weeks that the ownership papers were in the mail but finally received them today. I made several trips to [redacted] over this issue as well as three to have my car detailed and because the gas tank was empty when purchased I feel they owe me a tank of gas or money for a tank of gas. When [redacted] called me about the complaint to Revdex.com I forgot to mention the gas issue because he was talking so much. I called him and [redacted] the salesperson countless times over the past 4 months and neither of them returned a call or answered my email . [redacted] called yesterday when he heard I placed a complaint so I thank you for your help.
Final Business Response /* (4000, 9, 2017/03/16) */
Everything was done in our power to help we lent him our own personal money on our in house finance program
when no one else would I spoke with him last night made agreement to send the $** he was happy,today I talked to much trying to make things better now we are being extorted for a tank of gas ,I will just go pick up my car and be done with it .
Final Consumer Response /* (2000, 11, 2017/03/17) */
[redacted] contacted me today and all is resolved. Thank you for your assistance.

Initial Business Response /* (4000, 13, 2016/01/27) */
[redacted] car was at[redacted] to have the work completed, it took longer then expected but has been completed. Her tires were given to her and every thing was put back in her car. And we we also gave her 1/2 months payment on car for the...

trouble.We delivered her vehicle to her and she was happy.
we consider this to be closed.

---------- Forwarded message ----------From: [redacted] Date: Wed, Apr 5, 2017 at 7:19 AMSubject: Revdex.com Complaint Case# [redacted] (Ref#30-33903-37118-3-200)To: Revdex.com This has been taken care of

Initial Business Response /* (4000, 13, 2016/01/27) */
Brittany was in contact with us and[redacted].We provided the proper documents to them. The case has been closed there was no fraud on our part. So this case is closed as far as we are concerned .