Wallpaper Warehouse Outlet

Review: ordered vertical blinds form this company for 4 windows in my home. after a month installer showed up and did 1 correctly 2 incorrectly and said she could not install the 4th. owner of company showed up about a week later and fixed installers. errors . 1 window she took the mechanism back and said she would return in a few days to install amended mechanism . after 3 telephone calls to the company the owner would not get on the phone with me nor would she return my calls.Desired Settlement: would like to get money back for window treatment which is not complete

Business

Response:

This response was taken by Revdex.com staff by phone

Company called and left messaged and stated the job was completed and consumer was satisfied.

Business

Response:

We recieved your letter and I am responding to [redacted]'s complaint about Repair Issues.

#1 - [redacted]'s decorator measured incorrectly.

#2 - [redacted] blinds were reinstalled by me and due to incorrect measurements brought to us we had to correct and make blinds fit windows correctly.

#3 [redacted] was 100% satisfied with the completion of Job when I installed everything.

#4 We came to customs house three times due to incorrect measurement + we did not charge any extra for service charges.

#5 It probably took a day to get back to [redacted] on phone calls. I am on the road most of the day and I called back following day.

#6 Job completed + satisfied!

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,