Walsworth Publishing Company

[redacted] Response to Complaint [redacted] has had the honor of being [redacted] High School’s yearbook publishing partner since 2007.? Our company policy is to allow schools to determine the exact number of yearbook units neededThe deadline for determining the number of units is on or before January of each yearThe timing of the deadline gives [redacted] High School approximately five months to consider how many yearbooks to orderThe school sold out of yearbooks this past school year (2015), which we believe indicates the appropriate number of yearbooks were ordered.? However, prior to the school year, the school experienced declining yearbook and advertisement salesAs a result, [redacted] High School has been challenged to pay the yearly invoices in full since the school yearThe [redacted] representative assigned to the school met with school officials recently to re-structure the past due amount, along with reducing current costs, to address the debt owed to the company.? [redacted] understands each school has a unique set of circumstances that contribute to its financial statusIn this case, [redacted] has been proactive and accommodating with [redacted] High School’s financial needsAdditionally, the [redacted] sales representative has made numerous attempts to provide training on the tools and services we provide.? [redacted] Vice President of Marketing & Communications***[redacted] @ [redacted] .com###-###-#### OFFICEwww[redacted] .com

*** Response to Complaint *** has had the honor of being *** *** High School’s yearbook publishing partner since 2007.? Our company policy is to allow schools to determine the exact number of yearbook units neededThe deadline for determining the number of units is on
or before January of each yearThe timing of the deadline gives *** *** High School approximately five months to consider how many yearbooks to orderThe school sold out of yearbooks this past school year (2015), which we believe indicates the appropriate number of yearbooks were ordered.? However, prior to the school year, the school experienced declining yearbook and advertisement salesAs a result, *** *** High School has been challenged to pay the yearly invoices in full since the school yearThe *** representative assigned to the school met with school officials recently to re-structure the past due amount, along with reducing current costs, to address the debt owed to the company.? *** understands each school has a unique set of circumstances that contribute to its financial statusIn this case, *** has been proactive and accommodating with *** *** High School’s financial needsAdditionally, the *** sales representative has made numerous attempts to provide training on the tools and services we provide.? *** ***Vice President of Marketing & Communications***.***@***.com###-###-#### OFFICEwww.***.com

[redacted] Response to Complaint [redacted] has had the honor of being [redacted] High School’s yearbook publishing partner since 2007. Our company policy is to allow schools to determine the exact number of yearbook units needed. The deadline for determining the number of units is on...

or before January 30 of each year. The timing of the deadline gives [redacted] High School approximately five months to consider how many yearbooks to order. The school sold out of yearbooks this past school year (2015), which we believe indicates the appropriate number of yearbooks were ordered. However, prior to the 2015 school year, the school experienced declining yearbook and advertisement sales. As a result, [redacted] High School has been challenged to pay the yearly invoices in full since the 2013 school year. The [redacted] representative assigned to the school met with school officials recently to re-structure the past due amount, along with reducing current costs, to address the debt owed to the company. [redacted] understands each school has a unique set of circumstances that contribute to its financial status. In this case, [redacted] has been proactive and accommodating with [redacted] High School’s financial needs. Additionally, the [redacted] sales representative has made numerous attempts to provide training on the tools and services we provide. [redacted]Vice President of Marketing & Communications[redacted].com###-###-#### OFFICEwww.[redacted].com