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Reviews Walt's TV, Inc.

Walt's TV, Inc. Reviews (20)

I talked with Mr. [redacted] via telephone. He informed me that LG Electronics exchanged his defective TV in lieu of repair. At this point Mr. [redacted] was satisfied with his new TV. Mr. [redacted] did not ask for any further assistance in this matter. We hope this matter can be closed at this time.

I would give it zero stars if I could. The manager at Walts is a total jerk. I paid them 9k+ for a tv and accessories and was promised delivery would be easy and simple. 5 days after I paid them there was still no tracking number. I had been told it would be there wednesday, then thursday then friday. We finally called the trucking company who said that no order had been received for pick up. I then called Walts and told them to cancel the delivery process and that I would come to Tempe Az, which is where their store is, Monday morning. I arrived there today (7-11-16) only to be told I could not pick up a tv after I was told they had 4 in stock. To make matters worse I then found out that they are little more than a go-between between Amazon and the customer as they purchased my tv from Amazon. They tried everything to keep me from coming to their store and now I know why...their store is a small suite with a few tvs and a few shelves with boxed items...NOTHING like what they pretend to be online. They are mostly the middleman for Amazon. When I became upset after I had driven to Tempe from Flagstaff Az and the manager was smirking and portrayed amusement in the fact the HE could refuse to honor my purchase as his ego was too great to change his mind in front of the 4 other employees there. There were NO OTHER customers in the store and the parking lot was void of customer cars. The manager refused to call Amazon to see if the order had been picked up this morning as an employee from Walts had called Amazon and told them to cancel my order rather than just the shipping as I had requested. The manager then said he would not sell me a tv "because I don't deal with people like you". I am a 65 y/o white male registered nurse and my wife is a child/adolescent psychiatrist so I really don't know what his problem is other than he has the "little man syndrome". Keep in mind they have had my $9k + money and refused to give me a tv even though the salesman had offered to let me take the same tv they said they actually had in their store if I would buy another tv and then my credit card would be reimbursed when the tv was returned back to Amazon but the manager would not even allow that! I finallyt called the shipping company who was very helpful and to make a ridiculous event shorter they had picked up the tv from Amazon and allowed me to pick the tv up from them even though Walts said I would never get a tv from them even though I had fully paid for the TV. You judge whether you want to do business with a business like this or with a jerk of a manager like he was. The TV I had paid for was a LG 86inch UHD 9500.

I was not told that it would be truck driver who came to my house.  I expected a technician who would repair it on the spot.  I am willing to absorb the handyman's fee of $50, but I think a reputable company would refund the $100 for deceiving a customer.

Walts is investigating this further with LG.  We do require the customer to attempt repair before we consider exchange or return. I will follow up on this case Monday.

I purchased a television from Walt's with the assistance of [redacted], which was one of the easiest transactions I could have made. I received great pricing and got what I ordered and received it just as discussed. [redacted] was a pleasure to work with and I would definitely recommend Walts & [redacted] if you'd like a good experience.

I spoke to [redacted] on the phone. Never met him in person I live in Florida and was looking for a specific flat screen tv. [redacted] was amazing, very knowledgable and worked out a great deal for us. We purchases a 90" [redacted] HD TV. It was shipped and came to is in perfect condition. I have highly recommended Walts TV and [redacted] to my friends.
I wouldn't purchase from anywhere else in the future.

We would be willing to give the customer a full refund.

Mr. [redacted] is correct in expressing their concern. I appreciate all feedback positive or negative. We do have measures in place to prevent repairs when they are not needed. In this particular case the front line technician that was in the home failed to check the vacation...

switch. So based on that the estimate was given. The way our repair process works is not always perfect and things like this do happen from time to time. When the TV would have started the repair process in the shop the Master Technician would have found that the switch was turned off and the customer would not have been charged for the repair. This does happen a few times a year and we do not have any issues just returning the TV and admitting that a mistake was made in the home. While it would be best to send a Master Technician to all homes all the time it would just cost too much for the consumer and more often then not is not needed since over 90% of the time the first estimate is correct. And of those 10% that are incorrect they are split evenly with 1/2 being too low and the other half being too high.Not even 1 in a hundred that make it to the shop have no real problem beyond a setting.    I am not sure what the customer would like us to do to resolve this complaint as it was not listed in the complaint.I will await your response.

Stood in line for 8 hours for a black Friday special only to learn minutes before the doors were scheduled to open Walts only had 4 of each item on his advertisement ad for sale. The advertisement was false & the fact the employee had his young son relay the message to disgruntled potential customers was ridiculous. I will never shop Walts & will make sure to pass the message around. Completely false advertisement. The store owner & or employees could have communicated the information much sooner or posted a sign on the door to prevent a huge line & customers waiting over 8+ hours.

I am quite happy with my transaction at Walts - I purchased some [redacted] surround speakers. The only disappointment was that I didn't get the speakers right away, but it was for good reason. Before they shipped them to me, [redacted] - the gentlemen I worked with - inspected them and noticed that the speakers they had in stock had a problem. So they ordered a fresh pair from [redacted] and sent them once they arrived. I appreciate this more than them just sending me a pair that were defective. I recommend working with Walts and I will be back in the future.

In the spring of 2014, an employee from Walt's TV persuaded us to purchase a remote control for our TV and to bundle our cable, phone, and computer services with Cox Communications. A key selling point was the supposed arrival from Cox of a 600.00 pre-paid credit card. We left soon for the summer elsewhere soon after the completion of the purchase of the remote and the bundling of our services. When I returned in September, the pre-paid credit card was not in the mail that had been saved for us. Repeated interactions with the employee and his supervisor at Walt's resulted in an offer of a $250 discount from purchases made at Walt's. We did not accept this offer. The time and energy expended on this matter left us with a very bad taste in our mouths.

I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Walt's TV sold me a "brand new" $3000.00 TV that was defective within 16 days of purchase. A "refurbished" (repaired) TV is not an acceptable resolution for a new TV that is defective. Replacement of the TV or refund is the only acceptable resolution from the retailer who took my money. You can read my review and subsequent comments on [redacted] (LG 55EC9300 3D OLED TV) about this experience with this retailer and LG. I'm going to update the review later today with the current status and a resolution from LG.

Regards,

Review: I CALLED THEM TO HAVE MY TV REPAIRED. THEY TOLD ME IT WOULD BE $100 FOR THE CALL BUT THE TECHNICIAN WOULD REPAIR IT AND THE $100 WOULD APPLY. INSTEAD OF THAT THEY SENT OUT A TRUCK TO PICK IT UP--NOT A TECHNICIAN WHO TOLD ME IT WOULD COST BETWEEN $500 AND $600; I KNEW THAT WAS NOT CORRECT SO I CALLED LG (THE BRAND OF THE TV). THEY TOLD ME TO PRESS A CERTAIN BUTTON. THAT WORKED INSTANTLY (FOR FREE). ON TOP OF THAT THE DRIVER MOVED MY FURNITURE AND DIDN'T REPLACE IT. NOW I HAVE TO CALL MY HANDYMAN (FOR $50-$60) TO REPLACE MY FURNITURE. I PAID $150 FOR NOTHING AND WAS DECEIVED

Business

Response:

Mr. [redacted] is correct in expressing their concern. I appreciate all feedback positive or negative. We do have measures in place to prevent repairs when they are not needed. In this particular case the front line technician that was in the home failed to check the vacation switch. So based on that the estimate was given. The way our repair process works is not always perfect and things like this do happen from time to time. When the TV would have started the repair process in the shop the Master Technician would have found that the switch was turned off and the customer would not have been charged for the repair. This does happen a few times a year and we do not have any issues just returning the TV and admitting that a mistake was made in the home. While it would be best to send a Master Technician to all homes all the time it would just cost too much for the consumer and more often then not is not needed since over 90% of the time the first estimate is correct. And of those 10% that are incorrect they are split evenly with 1/2 being too low and the other half being too high.Not even 1 in a hundred that make it to the shop have no real problem beyond a setting. I am not sure what the customer would like us to do to resolve this complaint as it was not listed in the complaint.I will await your response.

Consumer

Response:

I was not told that it would be truck driver who came to my house. I expected a technician who would repair it on the spot. I am willing to absorb the handyman's fee of $50, but I think a reputable company would refund the $100 for deceiving a customer.

Business

Response:

We would be willing to give the customer a full refund.

I spoke to [redacted] on the phone. Never met him in person I live in Florida and was looking for a specific flat screen tv. [redacted] was amazing, very knowledgable and worked out a great deal for us. We purchases a 90" [redacted] HD TV. It was shipped and came to is in perfect condition. I have highly recommended Walts TV and [redacted] to my friends.
I wouldn't purchase from anywhere else in the future.

In the spring of 2014, an employee from Walt's TV persuaded us to purchase a remote control for our TV and to bundle our cable, phone, and computer services with Cox Communications. A key selling point was the supposed arrival from Cox of a 600.00 pre-paid credit card. We left soon for the summer elsewhere soon after the completion of the purchase of the remote and the bundling of our services. When I returned in September, the pre-paid credit card was not in the mail that had been saved for us. Repeated interactions with the employee and his supervisor at Walt's resulted in an offer of a $250 discount from purchases made at Walt's. We did not accept this offer. The time and energy expended on this matter left us with a very bad taste in our mouths.

I purchased a television from Walt's with the assistance of [redacted], which was one of the easiest transactions I could have made. I received great pricing and got what I ordered and received it just as discussed. [redacted] was a pleasure to work with and I would definitely recommend Walts & [redacted] if you'd like a good experience.

Stood in line for 8 hours for a black Friday special only to learn minutes before the doors were scheduled to open Walts only had 4 of each item on his advertisement ad for sale. The advertisement was false & the fact the employee had his young son relay the message to disgruntled potential customers was ridiculous. I will never shop Walts & will make sure to pass the message around. Completely false advertisement. The store owner & or employees could have communicated the information much sooner or posted a sign on the door to prevent a huge line & customers waiting over 8+ hours.

Review: I ordered an 84 inch LG TV from Walt's, they debited $8,148,00 from my bank, two weeks later a nonfunctioning 84 inch TV was delivered.I had paid for the white glove delivery and was excited when they delivered my TV. The courier stated that it may damage the TV (Damage my $8,000 TV-no!!) if it was turned on before it warmed up to near room temperature. They adamantly informed me that if the temperature was below 51 degrees F (and it was in the low 30's that morning) They were not allowed to turn on the TV and if I did it may damage it and that would be my fault. So I did not want to damage my TV nor did I want to do anything that might void my warranty and make me culpable for that damage. So I did what any responsible professional would do - I waited about 2 hours and then plugged it in. Guess what? I had no viewable picture. Just lines!I read all the instructions and closely scrutinized the startup procedure. No picture. I called Walt's TV, spoke with Orlando informing him what happened. He immediately blamed me for signing for the received TV before I had turned it on. Repeating "I told you to test it out before signing for it. HE DID NOT say anything that could remotely be interpreted as that!! I would have called him immediately upon delivery if he had. He blamed me!! He also blamed the courier, stating that they lied to me as a ploy to not take responsibility for that damaged product. He essentially said that the courier knew that they had damaged the TV and they just wanted to con me. I have been coned all right but by Walt's TV not the couriers trying to do their job. Orlando @ Walt's TV did assure me that when the defective TV was picked up (Walt's did arrange this) Walts would send a new 84 inch TV. The defective TV was picked up; I called Walts, Orlando said that he must wait to actually receive the defective TV. I sent Orlando many pictures of everything: the front and back of the TV, the lines on the screen, all side of the box, as asked. They have my $8,148.00; I have no TVDesired Settlement: They have had my $8,148.00 I paid for the TV [LG [redacted] 84" 4K Ultra HD TV with 2160p, 240Hz, WebOS, 3D, LED] since 2/09/15. They first said that as soon as confirmation of the defective TV returning was verified they would send out my replacement the next day. They have reneged on that now stating that they must receive it first. They blame me and the courier for the bad weather conditions in February! They should immediately refund ALL my money! Or immediately ship me the above TV.

Review: I purchased the 55EC9300 on Jan. 23. 2015, from Walt's TV ([redacted] link) for $2999.

It arrived on Jan. 31. 2015.

I calibrated it using [redacted]'s settings (pogomix dot net). The picture quality was the best I've ever seen on any TV. As others here have stated, the picture is amazing!

On Feb. 16. 2015 a horizontal band appeared, approx. 6 inches wide, near the top of the picture, from right to left, a little more than halfway across the screen. I turned everything off and then back on and the screen was dark.

I contacted LG by phone on Feb. 17th. After listening to the recorded prompts I selected the help with your TV option.

Judging by the heavy accents of the reps I was talking to a non-American call center.

I started the conversation with the first rep (and the other LG reps) by stating that I owned a 55EC9300, OLED TV and that the picture was not working and the remote was not functioning except for the on/off button.

It became obvious that the reps were reading scripted responses as their questions and directions were ignorant to the information I gave each and every one at the beginning of the conversations.

For example...

LG rep: please push the "input" button on your remote and tell me what source is selected.

Me: uh, as I stated, the remote is not working except for the on/off button.

LG rep: please push the "input" button on the back of your TV.

Me: this is a 55EC9300 OLED TV, there are NO buttons on the back of the TV!

After over 20 minutes of the above and numerous holds, the third LG rep told me to hold again and disconnected me.

I called back and and asked the LG rep that answered this time to give me their top tier support or schedule a TV tech to visit my home. After another hold she told me a TV tech would be scheduled for Friday, Feb. 20th, AM. Before I hung up with her I asked for the company name of the TV service they would be sending and she informed me it was [redacted].

Not feeling real confident about my experience with LG so far, I looked up and contacted [redacted] myself about an hour later. They told me that they hadn't heard from LG yet but took all my information and said someone would contact me with a window when they would be at my house.

Heard from Precision on Thurs. Feb. 19th and the window was for Fri. Feb. 20th between 1 and 3 pm. Precision made it to my home at approx. 2pm Fri. and examined my TV. The tech said he would call LG for a replacement TV.

After approx. 20 minutes on the phone (LG never answered) the tech gave up. He stated if I didn't hear anything from LG by this afternoon (Sat. Feb. 21) to contact them (Precision).

I did tell the Precision tech that I would accept a NEW replacement or a full refund but not a repair of 2.5 week old TV.

So, I have a non-functiong $3000 TV sitting in my living room with no resolution from LG or Walt's TV in place as of today (Feb. 21).

---------------------------------------------

UPDATED Feb. 23. 2015

Spoke with [redacted] this AM and was told LG will not replace the defective 55EC9300. LG instructed [redacted] to order and replace the "main board" and see if that resolves the problem. If it doesn't LG instructed [redacted] to then order and replace the entire panel.

I then called LG (tell the call center in India when they answer you want to talk to "executive services") and talked with someone actually in the United States. She informed me that LG would not replace the defective TV because I did not purchase it from LG and that they are ONLY responsible for the service warranty.

I then called Walt's TV, the retailer who I actually paid the $3000 to for the defective TV. Walt's told me they are only the dealer and not responsible for any warranty and will not replace the TV or refund my money to me.

At this point (7 days now after it died), no one has positively identified why the TV is defective or what needs to happen to fix it.

So, I paid $3000.00 for a new OLED TV and I'm going to end up with a $3000.00 "refurbished" OLED TV. If I wanted a refurbished or used TV I would have bought this TV for a lot less ([redacted] links... 22 used & new from $2,395.00) than the NEW price of $3000.00.

It appears neither LG or Walt's TV is going to step up and make this right (refund my money or replace the defective TV).Desired Settlement: Replacement or refund of the money I paid them for a brand new product that was defective.

Business

Response:

Walts is investigating this further with LG. We do require the customer to attempt repair before we consider exchange or return. I will follow up on this case Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Walt's TV sold me a "brand new" $3000.00 TV that was defective within 16 days of purchase. A "refurbished" (repaired) TV is not an acceptable resolution for a new TV that is defective. Replacement of the TV or refund is the only acceptable resolution from the retailer who took my money. You can read my review and subsequent comments on [redacted] (LG 55EC9300 3D OLED TV) about this experience with this retailer and LG. I'm going to update the review later today with the current status and a resolution from LG.

Regards,

Business

Response:

I talked with Mr. [redacted] via telephone. He informed me that LG Electronics exchanged his defective TV in lieu of repair. At this point Mr. [redacted] was satisfied with his new TV. Mr. [redacted] did not ask for any further assistance in this matter. We hope this matter can be closed at this time.

I am quite happy with my transaction at Walts - I purchased some [redacted] surround speakers. The only disappointment was that I didn't get the speakers right away, but it was for good reason. Before they shipped them to me, [redacted] - the gentlemen I worked with - inspected them and noticed that the speakers they had in stock had a problem. So they ordered a fresh pair from [redacted] and sent them once they arrived. I appreciate this more than them just sending me a pair that were defective. I recommend working with Walts and I will be back in the future.

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Address: 1746 W Ruby Dr Ste 104, Tempe, Arizona, United States, 85284-1037

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