Wanda's Cleaning Service

At no time did we tell her she did not have to pay for her last cleaning. Our Office Assistant Roy [redacted] called her at least 20 times to collect the money for her last cleaning with no response. After owing for 90 days, she was turned over to collections. That is our Company's policy. Julie NEVER told her that she did not have to pay for her last cleaning that the team spent 1 1/2 hours in. She does not have the Authority to do that. This customer owes for her last cleaning, and should also owe for cancelling her WRITTEN contract which I have already forwarded to you. This office has been in business for almost 20 years, with an excellent Revdex.com rating. This is ONE customer who decided that she wanted something for nothing, and filed this claim.

Revdex.com:
This letter is to inform you that Merry Maids has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/2016 and assigned ID [redacted]
Regards,

This charge was not for a cancellation fee. We DID NOT charge her the cancellation fee. This charge was for the last cleaning that was done for this customer. We did NOT charge the cancellation fee. Her credit card declined for her last cleaning. After numerous attempts to collect with no response,...

we turned this account over to collections. It was more than 90 days past due. She then called our office after receiving a call from the collection agency attempting to pay the past due amount. Once an account has been turned over to collections, we can no longer accept payment. She has to send her payment directly to the collection agency.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This response from Merry Maids is not true or accurate, and
is also presumptuous. As I’ve
consistently stated, starting with my original complaint, I talked with Julie
[redacted] the day in April that the services were not provided, and received a
threatening phone call from Roy [redacted] the day after. During my discussion with
Julie, it was agreed that the contract would be cancelled at no charge, and also
agreed that the visit that day, when no cleaning was performed, would not be
charged.  The day after, I informed Roy [redacted] of my discussion with Julie. I never heard from Merry Maids
again, or any collection agency, until over 3 months later, when I received the
invoice from Transworld. I then called Merry Maids and spoke to Julie to find
out why I was receiving this invoice. I did not call Merry Maids to make payment,
as claimed by the Merry Maids employee responding to this complaint. I also
called [redacted] and informed them I did not owe the amount invoiced, and was planning
to dispute the charges. I called Merry Maids a second time to get the last names
of the folks I had spoken with during my disappointing experiences with them.  I did not contact the Revdex.com,
or any other consumer agencies or social media sites (such as Angies List,
Consumers Union, Yelp, Google, Facebook, Yellow Pages, etc.) prior to receiving
the invoice from Transworld, as I wasn’t aware there was a billing issue until
that point in time.  I then decided to
file this complaint with the Revdex.com first, to try and amicably resolve this issue. 
I again respectfully ask Merry Maids to resolve this case and dismiss
these charges, as they are for services that were not performed.
I'm looking forward to your positive response.
Regards,