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Wantickets.com Reviews (26)

Revdex.com: At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Wantickets.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted] I did receive an initial email asking for details, but they did not return my emails thereafter Sincerely, /> [redacted] ***

Revdex.com: I have not reviewed a response made by the business in reference to complaint ID [redacted] , because I don't believe they have respondedBut they have refunded us our money and the matter has been resolvedThank you for your help Sincerely, [redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Wantickets.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

To Whom It May Concern: After investigating the matter, our establishment has concluded there was miscommunication with our Customer Service team and the promoter of the event the customer purchased tickets for. A refund was authorized but not issued due to this miscommunication....

However, as of 3/*/2015, the cardholder has been refunded in full for the matter. We apologize on behalf of our Customer Service team and [redacted] for the inconvenience [redacted] has faced because of so, and thank you for you for shopping with us. Wantickets.com

Revdex.com:
I have not reviewed a response made by the business in reference to complaint ID [redacted], because I don't believe they have responded. But they have refunded us our money and the matter has been resolved. Thank you for your...

help.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted].  I did receive an initial email asking for details, but they did not return my emails thereafter.
Sincerely,
/>
[redacted]

Hello [redacted],
Wantickets would like to apologize for the delay in resolving the issue. A check has been issued for Order ID# [redacted] with the total of $96.60, which is a full refund for your purchase. The check will be mailed to the billing address logged in the...

order. Thank you for your patience with the matter.
Wantickets.com

Revdex.com:
At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: On October **, 2013 I purchased 3 tickets from wantickets for a concert on October **, 2013 however, the venue was cancelled and in the refund policy it states if the venue is to be cancelled, refunds will be posted. This company has been disregarding my emails for weeks now. I called a numbers of time and sent about 8-10 emails. I did reach the manager [redacted] however, she has not made an effort to reach me after telling me I would receive a phone call about the refund. Basically I was charged $200 for the 3 tickets and was being extremely kind to try to reach them however I keep getting emails from them saying they will contact me and they wont. I don't know what else to do. I was told to contact Revdex.com and you can help me with my refund. I have email confirmations and bank statements if needed. I also still have the tickets that were never used.Desired Settlement: I hope to see my refund at the earliest convenience.

Business

Response:

December *,

2013

Complaint ID: [redacted]

To

Whom It May Concern:

Our mutual customer, [redacted], has filed a complaint because he claims a reimbursement has not been

issued by our company. I have attached the customer’s sales invoice showing his

merchandise of 3 Print at Home tickets provided by our company. After the

customer purchased his ticket(s) on 10/**/2013, the customer received an e-mail

with instructions on how to retrieve and print his ticket from home along with

the link directing him to the actual ticket(s).

On 10/**/2013, there was a change of

venue due to circumstances out of our control. We notified all customers that

full refunds would be granted for anyone who did not want to attend the event

at the new location by contacting us at [redacted] before noon on

10/**/2013. After the deadline, everyone else would be issued a 20% courtesy

refund for the change made. The e-mail

sent to the event’s customer list is attached for your revision.

According to our records, the customer

did not contact us until after the deadline time on 10/**/2013. However, our

Customer Service Representative corresponded to him requesting his Order ID

number in order to proceed with a full refund. The customer never responded to

either e-mail chain. Both of these e-mails have been attached for review. The

rest of the e-mails sent by the customer are recorded on the customer’s “Ticket

History”, which logs all e-mails received by the customer. The rest of the

e-mails were submitted well after the event took place and therefore makes the

customer not legible for a full refund as we stated in the initial e-mail

distributed to all customers on the customer list.

Upon further review of the customer’s

invoice, you will notice the highlighted area shows the customer has already

been refunded for 20% of his purchase. This means he was already been refunded

a total of $34.80. However, in attempt to resolve this matter, we have issued a

refund under our general refund policies, which excludes a reimbursement for

our Service Charges. The Service Charges were reimbursed for anyone who

contacted us before the indicated deadline because the promoter agreed to cover

the Service Charges for those customers. Since the deadline has already taken

place, we can only proceed in reimbursing the customer for the face value of

the ticket as it is stated in our Terms of Purchase, which the customer agreed

to prior to finalizing his transaction. The additional reimbursement sum is

$139.20, which makes a grand total of reimbursements to $174.00. Please allow 3

to 5 business days for the funds to appear in the customer's bank account or

credit card. The grand total in refunds is reflected in the highlighted area of

the second invoice attached at the end of the uploaded PDF file.

(All

supporting documents are attached in the order they are presented in this

description.)

Best,

Tel: ###-###-####

Review: On May **, 2013, I sent the company the following email at 10:13pm: To Whom It May Concern... My name is [redacted] and I reaching out to you regarding the "Memorial Day Weekend Event, hosted by P. Diddy, today at Rehab and Vanity." My daughter and two of her friends, one of whom was celebrating her birthday, heard about you vent and decided to drive from Long Beach, CA to surprise their friend for her birthday. They purchased three tickets for Rehab prior to leaving and I later ordered them three tickets for Vanity totaling $164.85. When they arrived to Rehab, it was mad confusion and was full to capacity. Due to the constant pushing while standing in line, my daughter was knocked down a sprang her ankle and was able to attend Rehab; and due to her injury, she will not be attending Vanity and the tickets will not be picked up. I phone Will Call for a refund and they are told that I would have to contact you, Want Tickets directly. I truly hope you can reimburse me for the tickets since I'm notifying you at least three hours in advance and again due to the fact that the Rehab event was extremely over crowed, which was really a fire hazard and my daughter's injury was caused by this. Your response and consideration would be greatly appreciated. [redacted] On May **, 2013 I received the following two emails from the company below: \ Subject: Re: [#[redacted] Trouble Ticket Inquiry - Order Confirmation Order #[redacted] Hi [redacted], We emailed promoters with your inquiry. We hope to hear from them soon and will contact you once we do. Best, [redacted] This one was sent at 9:36am And the next one was sent at 9:38am: Hi [redacted], We emailed promoters with your inquiry. We hope to hear from them soon and will contact you once we do. Best [redacted] Customer Service Manager [redacted] Office: ###-###-#### Fax: ###-###-#### I never heard back from them, so I sent the following email to [redacted] on June *, 2013: Hello [redacted]... I'm following up with you regarding the subject request. Can you please let me know if I will be getting a credit for the tickets that were never picked up. Thank you...[redacted] Again, no response so I tried reaching out to them on June [redacted], to [redacted] the manager with the following email: Hi [redacted]... This is my 3rd email with regards to the refund that I've requested...have you heard back from the promoters? If you can please let me know I'd greatly appreciated it. I unfortunately as of today, they have not responded.Desired Settlement: I would like a refund. This company oversold 100's of ticket for their benefit and their events were extremely dangerous and was a fire hazard due to the amount of people that showed up to the events. Your assistance with this matter would be greatly appreciated. [redacted]

Consumer

Response:

At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted].

Sincerely,

Review: Tickets were purchased through Wantickets.com for a Halloween party. The party involved a location at a [redacted]. The party was overbooked, thus leaving me and 3 others outside in the rain for 3 HOURS with no entry. Simple too many people. I attempted to get a refund but Wantickets.com has dragged things on indicating the venue does not want to refund my money.Desired Settlement: There must be a contract between Wantickets.com and the venue where a fee is being paid for their services. As well there must be a contract that determines what happens in situations where the client ME, did not get their product. All I am asking for is a refund on 4 TICKETS which were paid for!

Business

Response:

To Whom It May Concern: After investigating the matter, our establishment has concluded there was miscommunication with our Customer Service team and the promoter of the event the customer purchased tickets for. A refund was authorized but not issued due to this miscommunication. However, as of 3/*/2015, the cardholder has been refunded in full for the matter. We apologize on behalf of our Customer Service team and [redacted] for the inconvenience [redacted] has faced because of so, and thank you for you for shopping with us. Wantickets.com

Review: I purchased 2 tickets to an event that this business was selling tickets to and the show was unfortunately cancelled. We were sent an email from the venue to contact the original sellers for a refund, which is what I did. Below are the emails that were exchanged between myself and the business: "Hi [redacted], Unfortunately you signed and entered the event. We are unable to issue you a refund. Best [redacted] Office: [redacted]6 Fax: [redacted] "Hello [redacted], I don't know where you are obtaining your information from, but I did not attend the event since the artist that I was going to see did not show up. I called the venue and asked them what to do and they let me know to contact your company. I primarily would rather go to the rescheduled show (whenever that would be), but if the show is not being rescheduled I would like a refund. And just to make it clear, I did not enter Tru Hollywood on that date, nor did I sign anything confirming that I was there. Please have this matter taken care of. If you have no information on the rescheduled date, please have my refund credited back. Thank you, [redacted]" "Hello to whom it may concern, I have contacted your company several times now and I would like a resolution please. Per the previous conversation, it was stated that I am unable to receive my refund due to inaccurate information provided to your company. Can a representative please contact me in regards to this order and personally handle this matter before I have to contact the Revdex.com. The show that I purchased tickets for was cancelled without a rescheduled date. If there is a rescheduled date then I would attend, but the options that the venue sent to me in an email was wait for a rescheduled date or contact your company for a refund. Please contact me as soon as possible. Just to let you know as well, I have purchased many tickets from your company and would like to continue to, so please resolve this issue. Thank you, [redacted]"Desired Settlement: I was charged a total of $46 ($23 per ticket) for the transaction and I would like them to personally write me back in a professional manner along with the refund. After leaving messages on their voicemails and emailing them, I only ever received the first response. This is not a professional way to handle business and I do not appreciate having to get to this extreme point. Thank you for your time, [redacted]

Business

Response:

December **, 2013

Complaint ID: [redacted]

To Whom It May Concern:

Our mutual customer, [redacted], has filed a complaint claiming a reimbursement has not been issued on behalf of our company. I have attached the customer’s sales invoice showing his merchandise of 2 Will Call tickets provided by our company. Will Call is a guest list that includes the customer’s name at the entrance of the venue the night of the event. At Will Call, the customer must present a copy of the order confirmation e-mailed to his to the e-mail address he provided us when placing his order. The attached sale’s invoice provides proof of where the order confirmation was e-mailed. Along with the order confirmation, his state ID and credit card used for the transaction are required for entry.

Prior to the event date, there was a cancellation by the headliner due to circumstances out of our control. We notified all customers that refunds would be granted for anyone who did not want to attend the event since the headliner was changed. If customers decided to attend the event despite of the recent changes, a refund would not be issued but two complimentary drinks would be provided to each guest.

According to our records, [redacted] indeed redeemed the Will Call tickets the night of the event, entered the venue, and therefore is not eligible for a refund. We have attached a copy of the event’s customer list for your review. The highlighted areas on the customer list show the Will Call tickets were signed for by the customer. When the customer contacted us for a refund, our [redacted] notified the customer of our records, and therefore denied the customer’s refund request. We have also attached the e-mail chain for your revision.

Upon further review of the customer’s invoice, you will notice the highlighted area shows the customer has filed a chargeback dispute with his credit card company. When a customer files a chargeback claim, he is automatically reimbursed in full for the disputed transaction. Since the customer has escalated the problem to his credit card company, unfortunately there is not much we can do to resolve the matter with the customer directly. The matter must now be resolved with the credit card company.

(All files have been uploaded as one attachment.)

Best regards,

Review: We purchased tickets from Wantickets for an event being held in the [redacted] located inside the [redacted] in [redacted]. The event was [redacted] and was on May [redacted], 2015. It was stated on the [redacted] website that for guaranteed entry, we would need to be there by 10:30 pm. We were there at 9:45 pm. When we arrived, they were not letting people in anymore because the club was already at full capacity and there were lines and lines of people still waiting to get into the event. We waited for almost 2 hours and still did not get into the event. On the [redacted] website, the link to purchase tickets takes you to the Wantickets website. Wantickets clearly oversold tickets for the event and we would like our money back since we never stepped foot inside the event. I have contacted Wantickets through email, as this is the only way to make a request for a refund. On the Wantickets website, it states that for a refund to be considered, I would need to contact them within 5 days of said event. I contacted them on May [redacted], 2015, the day after the event, and in that email I explained to them why I wanted a refund. Their response to me on May [redacted], 2015 was "What time do you think you arrived?". I responded back the same day letting them know what time we were there. On May [redacted], I had not yet received a reply so I contacted them again letting them know that I would be reporting them to the Revdex.com because no one was responding to me, and I know from their forums page that they have a tendency to close customer tickets without responding and not giving refunds where they are due. A different person answered me back the same day stating that the person who responded to my first email had May [redacted] and May [redacted] for their days off and so that's why they weren't responding. The second person made no further effort to try and resolve this issue. It is now May [redacted], 4 days later, and I still have not received a response from the person who originally answered my first email.Desired Settlement: I would like help in receiving a refund in the amount of $124.82, the total amount of the tickets.

Consumer

Response:

I have not reviewed a response made by the business in reference to complaint ID [redacted], because I don't believe they have responded. But they have refunded us our money and the matter has been resolved. Thank you for your help.

Sincerely,

Review: I purchased tickets from this site for an event that took place on 3/*/14. I purchased 40 tickets in total I paid over $1200 for the tickets. I traveled quite a distance for this event to get there and was advised no nomore people could get let in. Management refunded me a portion of the money they told me I would have to email wantickets to receive the remainder of my money which was for the service fee charges. This scam of a company refuses to refund me. If you sell advance tickets they should be accounted for like I was advised!!! If management gave me no problems in refunding when I prurchased the tickets from this site then I dont know what is the problemDesired Settlement: I would like a full refund

Consumer

Response:

At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted].

Sincerely,

Review: I had contacted wantickets.com to inform them that I need to switch a date for concert tickets I had purchased. They responded promptly at first saying that all I had to do was to purchase the new tickets...send old confirmation number from previous pruchase and the new confirmation number for the new purchase...they told me they would refund my tickets at only the ticket cost...not the service fee from the original transaction...I was fine with that. I did what was asked of me...I saved all drafts of my emails, and religiously still look for SOME type of response to even at least acknowledge that they are working on the problem...but I've heard NOTHING! I have tried several attempts now, andstill have not received my refund or a response email...I continue also to check my bank statement religiously to check that it wasn't just done without a response email...they have no phone number and claim that they only deal with any customer service issue online only...I'm so mad and frustrated. I've been working on this by myself now for a few weeks...it's time to take further action...even though I told them I will take further action if this issue was not resolved...Do I need to get my lawyer involved? because I have no problem doing so, but this should be an easy fix...My budget is very tight and I'm sorry but 70 dollars is &0 dollars...at this point I feel I should be refunded for the entire first original transaction that occurred back towards the end of JULY!Desired Settlement: I want my money back from the first transaction that happened towards the end of JULY...This has been going on too long...

Review: I bought tickets for my partner and myself to a New Years Eve event. We were told the tickets were will call and that we were to pick them up at the door. When we got to the venue, we were asked to sign a clipboard and given wrist bands. When we got into the club, my partner held hands upon entering and a security guard immediately grabbed my partner by the arm, and motioned for me to follow. When we got outside, he said "I saw you guys trying to steal a tiger statue". We didn't even see a statue. When I asked him to explain, he just ignored us. The only transgression was our being gay. We have tried contacting the venue by phone as well as email with absolutely no response. The information from the ticket vendor provided to our bank gave wrong phone contact details.Desired Settlement: We want the money for the event ($206.30) refunded to our card.

Consumer

Response:

At this time, I have not been contacted by Wantickets.com regarding complaint ID [redacted]. I did receive an initial email asking for details, but they did not return my emails thereafter.

Sincerely,

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Description: TICKET SALES-EVENTS

Address: 1407 Broadway, Suite 520, New York, New York, United States, 10018

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