Warner Music Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedi have also heard back from the company to which the complait was made I am satisfied that all is resolved Sincerely, [redacted]

Hello [redacted] , We are sorry about the delivery issues to your Armed Forces addressWe have attempted to send the same package again to the address you providedPlease allow a few weeks for deliveryIf you have still not received the replacement package, please email me directly and I will investigate furtherThank you for your patience and understandingSincerelyJeff [redacted]

1. Re: order #47300000032904

My shirt, tracking 92748909901150583010094774 is lost. UPS Mail Innovations, who you contract with, claims they transferred it to USPS. USPS says they do not have it, they have a pre-alert waiting for it to arrive. UPS will not talk to me, stating your contract with them prohibits it. As busy as you are and as long as it takes to respond, I am very concerned. I want an IMMEDIATE replacement of my lost item, the Shinedown "Devil T-Shirt" This was a Christmas present, and very important to the person I purchased it for. It is common knowledge these orders are shipped in bulk and NOT individually scanned until they reach USPS. So it is a WMG issue that likely resulted in my shirt never making the order, just listed on the manifest, considering the monumental charlie foxtrot going on there.

2. Re: order #47300000032259

I ordered day 1, paid full price for pre-ordering during the pop up sale, so we would have these items by Christmas for a gift. This is all she has asked for. And they were to be released on December 6, 2019. Later my orders showed it would be released on December 20, 2018. Since then, there has been a sale, with a significant drop in price, also I had a code sent to me that would have made a $51 dollar difference in what I paid. NOW my it shows January 3, 2020 as the release date. People that ordered AFTER me for LESS have gotten their merch. This is HORRIBLE business practice. The constant claims of a 'warehouse move'

3. Re: order 47300000031563

I received my Shinedown Nation fan club shirt. I ordered a size larger, knowing they run small. It is still so incredibly tight I cannot wear it, it is a ladies XL and it barely fits my 9 year old.

I have contacted the Shinedown store about each of these items, only a few times did I receive the boilerplate response about the warehouse move that has apparently taken most of 2019. Fans talk, we are all tired of getting this response.

To resolve the issue,
1. I would like ALL the items I ordered at the sale price with my 20% discount. Since I didn't receive them December 6th as promised.
2. I would like an immediate replacement of the shirt mentioned in #1.
3. I would like a proper sized fan club shirt, a large unisex will be acceptable.

April Gibson
[email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] ***, I am very sorry for the shipping delay and customer service issues that you have encountered with your order.Because of this mistake we have refunded your order and it appears that your package is scheduled to be delivered today Here is the [redacted] tracking number for your reference: [redacted] Once more we are sorry about the trouble and delay with this packagePlease email me directly if you have any more issues.Sincerely, [redacted] WMG Customer Service Manager

Hello, I spoke with [redacted] over the phone on 9/ [redacted] to review how we handled preordersAt the time of purchase we authorize the customer's credit card to verify funds are available, and some banks require the authorization to occur every daysThese aren't chargesThe customer's credit card will not be charged until we ship the item(s)Each authorization is automatically removed within a few days I offered a work around for [redacted] so he could use [redacted] to order the album so he can get charged immediately He should be all setIf you or [redacted] have any other questions, please let me know Sincerely, [redacted]

Hello, We are sorry for the confusion surrounding the VIP details for this eventUnfortunately we are not managing the VIP experience for the Mudcrutch tourI have passed on your complaint to management directly to see if they can assist in sorting this out for youOnce more, I am sorry for any delay and frustration you experiencedSincerely, Jeff WMG Customer Service

Hello [redacted] ***r, We are sorry about the delay and trouble with [redacted] returnWe have processed a replacement order that he should receive shortlyI have also personally reached out him to make sure everything works out fine with the replacementUnfortunately we did not receive any of *** [redacted] 's original emails sent through our support contact form and we are in the process of troubleshooting this form for any problemWe appreciate that he brought this issue to our attentionIf you or [redacted] have any questions, please do not hesitate to reach outSincerely, Jeff S [redacted] WMG Customer Service

Dear [redacted] , We have received complaint ID # [redacted] Our records show that we have no communication or emails from [redacted] to our helpdeskIf he reached out to us directly we would have been happy to help solve this issue for himBeing that our Ticketless VIP packages are still on sale for this event, we are able to cancel and refund [redacted] ***'s Ticketless VIP order I'm not sure why [redacted] believes that this is an unethical practiceWe use the same ticketing system to sell ticket and have made a point to label these packages as ticketless so that fans who already have tickets for the show can buy and participate in the VIP experience rather than bundle it with a ticket orderAs displayed very clearly on our site "PLEASE NOTE: These packages DO NOT include a ticketYou must purchase a ticket separately if you wish to participate in the VIP Meet & Greet." Below is a screen shot of the same page that [redacted] used to buy his tickets [redacted] The refund should post back to [redacted] ***'s account within 3-business daysHis order is canceled If you have any other questions, please let me know Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Revdex.com:
I was immediately contacted by the business in reference to complaint ID ***, and the problem was resolved the next day. Thank you for the quick actions in assisting me in this matter.
Sincerely,
*** ***

Hello *** ***,We are sorry about the issues that *** had with her orderIt appears that this order took place on one of our online stores in Europe and I have personally reached out to my contacts there to ensure this is taken care ofA full refund should have been posted back to ***
***'s *** account If this refund has not yet posted, please have *** *** reach out to me directlyOnce more I am very sorry about the confusion surrounding this orderSincerely, *** *** Complaint Involves:Delivery Issues Customer’s Statement of the Problem: I ordered items related to recording artist ** *** from the online UK site over a year ago and again this past Christmas and have never received the itemsI have contacted the company numerous times via their email address and have received nothing but excuses and unfulfilled promises that the items I ordered are on their wayComplaint Background:*** ** *** ***
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*** ** *** *** *** Name of Salesperson:***
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*** ** *** *** ** *** *** Desired Settlement: I would like all my money refunded and compensation for the continued neglect of my requests to handle this professionallyMediator Name: *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your message. As stated in my original complaint, I would prefer to have you (or whatever department is responsible for reporting *** listings) to inform both myself and *** that this item, as well as the poster, is authentic and thus can be re-listed on ***. I would only be asking for a return/refund if this is not done. Unfortunately, I do not have the return instructions, as everything looked to be in order when I received the records, so I discarded all such information. If you are unwilling to contact *** and myself to allow these items to be re-listed, I would appreciate a detailed description of the return process, including the address to send the return to. As far as the claim with PayPal and my credit card issuer, the tracking number is irrelevant, as I am not disputing having received the records. The reason for the claims was that the records are unauthorized, not that they were not received. As stated in my original Revdex.com complaint, if you admit both to myself and *** that the records are in fact authorized and that your reporting of the items as unauthorized was without merit, I will close both claims.I appreciate your offer to forward the *** information to the proper department. PDF copies of the *** messages are attached. Thank you!
Sincerely,
*** ***

Hello, Hello,You have reached the online store support teamWe handle all e-commerce transactions that take place on all of WMG's direct to consumer web stores, including Twenty One PilotsAccording to our records, *** *** purchased records from our site on June *, and we shipped out his
package to him the next dayHere is the tracking number for your reference: ***.The web-store, which this complaint is directed to, has nothing to do with third party support for sites like ***If *** *** can forward the communication he received regarding his *** listings, I would be happy to pass it on to the correct department on his behalfAs far as *** *** disputed transaction goes, he received the products from us in a timely manner and we have a tracking number and his communication for referenceIf *** *** would like a full refund for his order, he can follow the returns instructions included with his package.If you have any further questions please let me knowSincerely, JeffTwenty One Pilots Store Support

Dear *** ***, We are in receipt of complaint ID: ***.We have tried contacting *** *** via email about his replacement order we made back in MayBut we never heard back from himOur records indicate that we issued you a replacement on May *** and it should have beendelivered by now
Being that the order has not arrived, we issued *** *** a refund as we are now out of stock of the Dollhouse Vinyl EPThe refund should post back to his account within 5-business daysIf you or *** *** have any questions, please let me knowSincerely, Jeff S***

Dear *** ***Once more, this download offer was never officially made available and was unlawfully posted without our direct permission or consentThere were no charges *** *** account and no payment details were ever collectedWe are unable to provide the downloads to *** *** for an offer that we did not post or approve on a third party website Sincerely, JeffWMG Customer Service

Hello, We have already been in contact with *** and have sent her missing shirtBelow is the last message we sent the customer on 9/**/15:Hello ***,Thanks for confirming your addressWe have processed a replacementfor you and it should ship out to you within the next businessday.Once more,
my sincere apologies for the delay. Please let me knowif you have any other issues,Thank You,Jeff Halestorm Support - ***