Warners Motor Express, Inc.

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Complaint: ***
I am rejecting this response because:
First of all I had no communication with Warner's at all My wife handled all the communication with them As stated before we didn't open the envelope because our appointment was for Sept19, 2014, which gave us a month to respond so we didn't feel it was urgent Do you always open mail immediately It is unfortunate that Joe A*** got the date wrong but that isn't any fault of ours It is his misunderstanding that caused all this I know people make mistakes but we should not be held responsible **A*** needs to admit he made a mistake and make an adjustment not to charge us
Regards,
*** ***

September 3, 2014Dear [redacted]:With regards to the complaint indicated above, our salesman, Joe A[redacted], was contacted by [redacted] to have Warners Moving & Storage perform moving services from [redacted], PA to [redacted], PA. All of the paperwork that was prepared by **. A[redacted] had...

a move date of August 19, 2014. Copies of this paperwork were mailed to [redacted] on August 12, 2014. It is the customer's responsibility to return the signed paperwork to our office prior to the move date; however, with the move date being close to the date that the paperwork was mailed, the driver would have been instructed to obtain it from thecustomer prior to starting the job.Our crew arrived as scheduled on August 19. Our driver contacted [redacted] by telephone when no one answered the door. At that time, [redacted] advised that he was not moving that day, but not until September, and that he might not even move then. He stated that the whole thing might not happen due to financing. It is our policy to bill for an attempt when a customer does not cancel prior to our truck being dispatched.We are not responsible for him not opening his mail. It is [redacted]'s responsibility to check the paperwork to be sure that the information is as he requested.Please let me know if you need further information.Regards,Steve WVice President

September 24, 2014
Dear [redacted]:With regards to [redacted]’s most recent comments, we maintain our original position. [redacted] has contradicted himself in the second letter, where he writes that he had no communication with our office, and that it was his wife who contacted us. He states in his first letter that he called the office after our crew arrived on August 19th and spoke with "John” who he booked the move with. It appears that **. and [redacted] may have miscommunicated with each other and us. All of the paperwork indicates a move date of August 19th. We cannot be responsible for the fact that they chose not to opentheir mail.Please advise if you need further information.Regards,Steve W
Vice President

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 Complaint: [redacted]
I am rejecting this response because:
At NO time did [redacted] talk to John or anyone else at Warners.  The arrangements were made by me, [redacted].  The only reason James' name is on the complaint is because his name was on the proposal.  We are not miscommunicating the facts.  The fact is John made a mistake, was rude on the phone when I tried to tell him he had the wrong date and hung up without any acknowledgement.  I will never deal with this company again and will never recommend them to anyone.  They are the worst people I have ever dealt with and John needs to be trained on customer service skills.  We will compromise and pay half the bill but refuse to pay the full amount.
Regards,[redacted]

Review: Contracted with [redacted]s Moving for date of 5-30-13, had to move to 5-31 due to house settlement issues, Different crew delivered than whom picked up-4 men seemed upset about that. Names were [redacted], [redacted], [redacted], [redacted]. It was 90 degrees out. 60-70%of boxes/totes were clearly marked where they went but they loaded them all up on a hand truck w/out looking, kept asking where things went-we answered to best of our ability. Husband finally told them to put all in basement to get out of heat with the understanding things would be put to rights once inside with A/C. One man snapped at me over bag of clothes. Boys started out polite but got surly as the day dragged on. I asked for beds in certain rooms, kept assuring me they were-asked when they went to assemble call me so I could tell where to place. When I questioned about the one bed due to its size I was assured it was the queen. They did not call me, assembled beds, were in wrong rooms. Plus they could not find hardware to attach headboard to double bed, had seen my husband's collection of bolts/screws and commented that he'd have the right parts. Not our job or responsibility. They also dragged my queen bed on the floor after removing protective covers I'd purchased causing a rug burn and a hole in the quilted mattress pad-told me to file a claim.Man in charge got sick, threw up over the railing of my deck-husband had to clean up-and this guy spent the rest of the afternoon in and out of my 2 bathrooms with vomiting and/or diarrhea which I did not know. I have a compromised immune system due to health issues-he should have left and a replacement sent out. Asked young boy to take something upstairs to my office-his exact words were 'Can it wait until we get the truck all unloaded and then we will move anything anywhere you want to put it'. My husband and I are both disabled and cannot lift at all. They did not do this, all they wanted to do was leave.Desired Settlement: Co. helped us by bringing furniture back/picking up due to settlement issues; using as an excuse they went 'above and beyond' not to deal with our complaints; we PAID for those extras-they did not provide them for free. Asked for a partial refund or the use of 2 men for free for a few hours to put things where they needed to go. Refused. Asked for refund for mattress cover. Instead had to hire handymen, came yesterday, put things in correct places, cost alot of money. Both disabled, can't afford

Consumer

Response:

[redacted]

Review: Called Warners to schedule a move on Sept. 19. I received a call while at work on Aug, 19 from a driver wanting to know where our apartment was that they were there to move us. I told him he had the wrong day, it was to be Sept. 19 not Aug. We didn't even settle on our house yet. He asked if I would call his office and explain to them. Called the office and spoke to John who I booked the move with. Told him he had the wrong date. He asked if I received their letter, told him I did but hadn't opened it yet since I had plenty of time before the move. He said all his paperwork said Aug. 19. I told him again it was suppose to be Sept 19, that we didn't settle on the house yet. He said OK and hung up. Aug. 25 we received a bill from Warners charging us for an "attempted move". I called the office on Aug. 25 and left a message and as of filing this complaint they have not returned my call.Desired Settlement: I don't feel we should be charged for an attempted move. It is not our fault they had the dates wrong.

Business

Response:

September 3, 2014Dear [redacted]:With regards to the complaint indicated above, our salesman, Joe A[redacted], was contacted by [redacted] to have Warners Moving & Storage perform moving services from [redacted], PA to [redacted], PA. All of the paperwork that was prepared by **. A[redacted] had a move date of August 19, 2014. Copies of this paperwork were mailed to [redacted] on August 12, 2014. It is the customer's responsibility to return the signed paperwork to our office prior to the move date; however, with the move date being close to the date that the paperwork was mailed, the driver would have been instructed to obtain it from thecustomer prior to starting the job.Our crew arrived as scheduled on August 19. Our driver contacted [redacted] by telephone when no one answered the door. At that time, [redacted] advised that he was not moving that day, but not until September, and that he might not even move then. He stated that the whole thing might not happen due to financing. It is our policy to bill for an attempt when a customer does not cancel prior to our truck being dispatched.We are not responsible for him not opening his mail. It is [redacted]'s responsibility to check the paperwork to be sure that the information is as he requested.Please let me know if you need further information.Regards,Steve WVice President

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: