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WARNOCK JEEP

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WARNOCK JEEP Reviews (7)

Review: On April 2, 2012, I purchased a Dodge Journey from the dealership. During the negotiations on price, I was promised a 2 year service contract from Chrysler which would cover oil changes. When I came to sign the paperwork on the vehicle, I noticed that the service contract was not included in the paperwork. The salesman, [redacted], proceeded to write in the service contract details as promised on one of the forms which we were signing. During my first oil change the dealership activated the service contract, however only did it for one year. I immediately emailed my salesman about the issue. The sales manager ([redacted]) replied to all of us including the finance manger ([redacted]) stating that they cannot upgrade the contract until the first year runs out. The first year has since run out, and I contacted the dealership to upgrade the contract for the second year. I have spoken to [redacted], [redacted], and [redacted] at separate time about the situation. They have requested the documentation which I provided along with the email confirming that the contract will be upgraded after the year is up. Despite providing all the proof, they are refusing to extend the warranty for another year. They have unreasonably requested that I come to the dealership with the proof and I have repeatedly told them that I do not often come to NJ as I live in NY.Desired Settlement: Honor the service contract for the second year per my written proof.

Review: My 2014 Jeep Cherokee, which has 1583 miles on it, stalled 6x yesterday with my 4 and 5 year old in the car. We are ok, thank God. The battery indicator and check engine light came on. The car was also smoking from the back end. Contacted [redacted] where I leased the car from in June 2014. They would not pay for the tow from my house to their dealership. Chrysler would not either. They also did not care about the car issues I was having on the brand new car I just leased from them. They said that my issue would have to happen 2 more times in order for them to provide me with a new car. They kept saying that if the car was not at their dealer, they could not help. But also that they would not pay for the tow from Westfield, NJ, where I live to their dealership in Morristown, NJ. I had to have the car towed to a dealer closer to my house. I asked if [redacted] would cover a rental car charge since my car would need to be at the dealer for a couple of days for repairs. They said no, Chrysler would have to authorize. They were not willing to help me at all.Desired Settlement: I would like a new Jeep Cherokee. Obviously there is something seriously wrong with this one. In light of the reports from CBS evening news about the nerve center defect and total integrated power module issues, you would think that Chysler [redacted] would've been more concerned with one of their brand new cars having issue similar to what other people are reporting with Jeeps.

Review: I purchased a Jeep Wrangler (4 dr) in July of 2013. In negotiating the price I received a $500 credit to purchase a Hard-Top which they quoted to be $1,300. In October of 2013 when I went to purchase the hard top, they quoted a price of $2,400. I was told by the sales manager that they would look into where the price came from and call me back. After not hearing back, I continued to call and even went back to the dealership four times. Finally in December of 2013, they said they would honor the $1,300 price and would order the hard top. January came and no response. After several calls and messages that went unreturned, I went to the dealership again and they said they needed a credit card to order. I left a credit card number and waited. After not hearing anything in January or February of 2014, I called three times and left messages for the Sales Manager ([redacted]) I never received a call back. I called and finally spoke to the sales manager and was told the top was sent back because I never called to make an appointment. I question why I had never got any calls or messages that it was in. (My credit card was never charged so I really question if it was really ever ordered!) He said he would reorder it and call me while he was doing it so I would know when it would come in, that was suppose to be 3/11/2014 I still have not heard back.Desired Settlement: A call back or at least a contact as to who else to contact. I am not sure who is the sales manager's boss at the dealership.

Review: Chrysler approved a new engine for my vehicle under my powertrain warranty. Then the dealer, Beyer, strong armed me into approving coolant repairs that were suggested but not required by Chrysler. When I repeatedly asked them to describe why the old coolant parts couldn't be used they would not give me a straight answer. I asked repeatedly for a breakdown of the part numbers and why they needed to be replaced, after multiple requests I never received them. These engine coolant part repairs should not require any additional labor costs as replacing the engine required these parts to be removed and replaced in the first place. They claim the radiator was leaking but I know for a fact it wasn't when I brought the vehicle in. They also claim that I need two new front axels. They claim they seized up, but the car drove into their facility without incident. They have now had my car for over a month and I need my car for work so can no longer haggle with them. Today, they called and gave me an ultimatum that I must approve the additional repairs not covered under the warranty. I asked if I had any other options. They said NO! I asked if I could have them put the approved engine in the car with the old coolant parts and have my own mechanic make the additional repairs. They said NO! They said I have no choice but to approve the repairs. They have been extremely rude and pushy without proper explanation. They refuse to let a mechanic explain and demonstrate the repairs. Basically dealing with Beyer Chrysler has been an absolute nightmare. They are charging me $1,250.00 plus taxes in addition to the warranty deductible.. Totaling $1,537.50.Desired Settlement: Visual demonstration of the damages to coolant parts and axels. That the parts they claim needed to be replaced be retained for a third party mechanic inspection. Lowering of the bill as there should be no additional labor costs for engine coolant parts that needed to be removed and placed on the warranty approved engine already.

Review: Salesman handed me the transmitter key in pieces. after I told him that was unacceptable, he promised me a replacement key.He was fired and no one knows what he did with the key, nor will they honor his promise. Also I was forced to buy Gap insurance which the bank said was not necessary. They also charged me etch theft deterrant and I wasasked to drive the car to them(4hrs roundtrip)to prove it wasn't on the careven though Lexus of Cherry Hill told me it wasnt. [redacted] charged me $249 for something I did not have. They also overcharged me 789 on the paperwork. DO NOT BUY A CAR FROM THESE PEOPLE....They make all kinds of promises before you walk out the door...after that you are on your own!!!!They lie, lie and lie.Desired Settlement: Transmitter key for my 2007 Lexus RX350.408 for the computer scan and 205 for the key. Total amount due is 613 plus tax.

Business

Response:

Dear Revdex.com,

This letter is in reply to your letter to us dated November 01, 2013 regarding a complaint from Linda [redacted], ID# [redacted]

Ms. [redacted] called the Dealership about August 6, 2013 and then came into the store to purchase a 2007 vehicle. Ms. [redacted] was never “forced” to purchase anything as she was presented with all of the paperwork at time of purchase of which she signed. By signing the contract she was also signing that she had read and understood the same. As for her stating that she was overcharged, she was infact “refunded” the amount that she stated she was overcharged. Our internet prices are constantly changed and this was a mistake on our part and we refunded the said amount in a timely manner.

As for her maintaining that we promised her keys that she never received, we have a safeguard in place for every transaction we do specifically for this particular purpose. This form is called a “WE OWE” form. When our customers sign all of their paperwork, they are asked if there were any items promised not mentioned as part of their transaction. If at that time the customer mentions something that need to be addressed and or added, we then put this in writing. If nothing is mentioned, the customer signs the “WE OWE” form that states “nothing else is owed and or promised by anyone at the [redacted] Group regarding this transaction ”. We have also provided a copy of this form that Ms. [redacted] signed.

In conclusion,'we have responded to Ms. [redacted]’s requests and there was never anything in writing to the effect that we owed her other keys for the vehicle she purchased, as you can see by the “WE OWE” form she signed. We are trusting that Ms.[redacted] will refrain in the future from calling our employees and making demands that are unfounded, and cease in the slanderous allegations mentioned in this letter to the Revdex.com‘

Consumer

Response:

I am rejecting this response because: after signing all the papers, including the I owe you form, the salesman, [redacted], handed me the keys to the car. One key was the valet key and the other key was a remote key in pieces. At the time of this transaction, I was sitting in the office of the finance manager, [redacted], who overheard the entire conversation., I said to [redacted], what the "hell" is this? I cannot accept this car with the remote in pieces. I would like the remote repaired. [redacted] agreed and said he would have the remote key repaired and have it sent to me. I trusted that this would be done in a timely manner. After several weeks passed with no response and no key, I called the dealership and spoke to [redacted], the sales manager who informed me that [redacted] had been fired. I explained to [redacted] the situation over the remote key. He said the dealership did not have the key, however he would get in touch with [redacted] to find the whereabouts of the key and not release his final paycheck until he produced the missing key. Several weeks again passed and no key nor phone call about my key. I continually called [redacted] who told me the owner of the dealership had a lexus connection and a key could be made. However, three months have passed, and I have only the valet key. I would hope that a dealership like [redacted]s would try and satisfy their new customers in hopes of their returning. I would never recommend this dealership to anyone because of the circumstances under which I was treated. I wouldn't waste my time arguing with a dealership which is located 2 hrs from my house if I was not telling the truth. I find no slander in my accusations because this is the truth.

Review: Hello,I went to Beyer Chrysler looking for a new car for my wife on a Saturday afternoon. We saw one that we were interested in but we were not certain.The saleman, [redacted] had asked for a deposit of $519.00 to hold the car until Monday while we desided incase someone walked in to buy or lease it. I told him I would only if he would put in writing that the deposit was 100% refundable based on our final decision, which he did. My wife changed her mind because of the color and engine size and [redacted] the salesman said he would issue a refund on that Monday morning. It is now Friday afternoon, American Express said there not any credits or pending credits from Beyer Chrysler and they will not accept my phone calls or answer my emails questioning why the refund had not been issued.I simply want the $519.00 deposit refunded / credited back to my credit card as they said they would both verbally and in writting.Thank you.Desired Settlement: Full deposit refund of $519.00 to my credit card as we agreed to verbally and in writing.

Business

Response:

Subject: complaint #[redacted]

We received the Revdex.com letter on 9/20/13. As of that date we had not heard from Mr. [redacted]. [redacted] our sales manager, emailed and called Mr. [redacted] on 9/20/13. Mr. [redacted] called back and spoke to Rick.

The refund was processed on 9/23/13.[redacted] Beyer Beyer Ford

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please note, I did not receive ANY response from them at all after repeated calls and emails until they received your letter to them....

Thank you for your help!!

Regards,

Review: I brought my SUV to have serviced at this dealership to be repaired, $600.00 later, my SUV is still not fixed. I brought it back and was given the run around for about a month, the outcome was that Dodge was unable to find out what the problem was, so they had to refund my money I paid for a repair and parts that did not fix the problem. I went and picked up my SUV and was told I would be receiving a check for the refund. It has been 3 weeks and I was told on Wednesday April 2nd that the check was being mailed that day and I have not received it as of yet. It only takes 1 day for the mail to get from the dealership to me. I tried to contact [redacted], who I was told was going o contact me because she was so sorry for the hassle her dealership put me through, well that never happened, I am left with a broken SUV that is un-fixable....it is only a 2009 with 60,000 miles, I do not understand how a Dodge dealership can not be able to fix their product. I am almost certain that Dodge has produced more then my 1 Nitro, and find it disgusting that they can not repair it. It is a safety feature that they were unable to repair so how so I know it is safe to drive although [redacted] from service confirmed that it is very safe to drive.Desired Settlement: I want My REFUND......I also want Dodge to take responsibility for this SUV and buy it back. They can't repair it, it should not be on the road. I paid 20,000 for this SUV, my loan is 26.0000 and want my Dodge to take it back.How it is that they have no responsibility in the operation of this product.

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Description: Auto Dealers - New Cars

Address: 200 Ridgedale Avenue, Morristown, New Jersey, United States, 07962

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