Warrenton Ceramic Tile / Glynn A. Frazier

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello, [redacted] -We are pleased to see that [redacted] is responding to your communication, however we are not satisfied with his response We hope that with your assistance we will find resolution and he will return the money.We would like to make the following points:(1) It is Mrs [redacted] money that [redacted] will not return, therefore it is both Mrs [redacted] and [redacted] (her POA) filing this complaint to get it back to her At years of age she does not use the computer without assistanceAll communication regarding the tile work was made between [redacted] and Ms***.(2) [redacted] learned about the remodeling project from a plumbing & electrical contractor, Mr [redacted] He made visits to the project site on his own, not at Ms***'s request Ms [redacted] was present during two of the visits and at no time did [redacted] mention any charges for quoting or consulting Mr [redacted] confirmed that [redacted] never made any mention to charging for quoting or consulting for a bid to him either.(3) [redacted] was made aware of the time sensitivity of the project from the initial visit to site Mr [redacted] can also confirm thisHe was informed that his ability to start right away and commit to completing the project in a timely manner was the main reason he was selected over the other tile contractors who quotedHe was reminded again of the time sensitivity when on 5/he committed to starting on 5/and accepted the deposit check.(4) It was [redacted] who chose to abandon the project on the morning he was expected to startWhat he is counting as his fifth trip to site was when he dropped off an envelope marked "Terri" to Mr [redacted] that included a bill for consulting and a certified bank check for the partial return of the depositFrom this we were left to conclude that he wished to dissolve the business relationshipHe never responded to the call he had scheduled to take place that evening.(5) Immediately a letter was sent by certified mail to request the return of the money he was wrongfully withholding When no response was received after a week another letter was sent requesting repayment by June 12th.(6) In an e-mail on June 12th [redacted] agreed to return the money he was withholding when funds became available on July 24th We did not feel it was fair to make us wait an additional six weeks for her money and requested repayment sooner He did not give any more information about how or when he would make the payment.(7) Additional costs were incurred because of the project delay caused by [redacted] At this time we are only asking that he return her full deposit since he quit the job without ever starting the work he was hired to do.Please contact us if any additional information is required We hope that [redacted] will commit to the repayment due.Best regards, [redacted] and [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Hello, *** *** -We are pleased to see that *** *** is responding to your communication, however we are not satisfied with his response. We hope that with your assistance we will find resolution and he will return the money.We would like to make the following points:(1) It is Mrs*** money that *** *** will not return, therefore it is both Mrs*** and *** *** (her POA) filing this complaint to get it back to her. At years of age she does not use the computer without assistanceAll communication regarding the tile work was made between *** *** and Ms***.(2) *** *** learned about the remodeling project from a plumbing & electrical contractor, Mr***He made visits to the project site on his own, not at Ms***'s request. Ms*** was present during two of the visits and at no time did *** *** mention any charges for quoting or consulting. Mr*** confirmed that *** *** never made any mention to charging for quoting or consulting for a bid to him either.(3) *** *** was made aware of the time sensitivity of the project from the initial visit to site. Mr*** can also confirm thisHe was informed that his ability to start right away and commit to completing the project in a timely manner was the main reason he was selected over the other tile contractors who quotedHe was reminded again of the time sensitivity when on 5/he committed to starting on 5/and accepted the deposit check.(4) It was *** *** who chose to abandon the project on the morning he was expected to startWhat he is counting as his fifth trip to site was when he dropped off an envelope marked "Terri" to Mr*** that included a bill for consulting and a certified bank check for the partial return of the depositFrom this we were left to conclude that he wished to dissolve the business relationshipHe never responded to the call he had scheduled to take place that evening.(5) Immediately a letter was sent by certified mail to request the return of the money he was wrongfully withholding. When no response was received after a week another letter was sent requesting repayment by June 12th.(6) In an e-mail on June 12th *** *** agreed to return the money he was withholding when funds became available on July 24th. We did not feel it was fair to make us wait an additional six weeks for her money and requested repayment sooner. He did not give any more information about how or when he would make the payment.(7) Additional costs were incurred because of the project delay caused by *** ***. At this time we are only asking that he return her full deposit since he quit the job without ever starting the work he was hired to do.Please contact us if any additional information is required. We hope that *** *** will commit to the repayment due.Best regards,*** *** and *** ***

[redacted] said that Ms. [redacted] will executor filed this complaint, that is was not filed by Ms. [redacted]. The individual [redacted] contracted with this business to do a remodel of Ms. [redacted] bathroom. He made 5 trips out to the job, provided material lists, responded to all questions...

about the process and necessary aspects of the job.After 4 of these trips were made [redacted] informed the business of the time frame this job needed to be completed by. There was not enough time to finish the extensive job she contracted. An example of this is that [redacted] required a heated bathroom floor, which in itself takes about 3 days.The business refunded [redacted] the deposit minus $500 for time and trouble caused within this job, that amount was delivered to [redacted] on the last of the 5 trips he made out to the home.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Hello, [redacted] -We are pleased to see that [redacted] is responding to your communication, however we are not satisfied with his response.  We hope that with your assistance we will find resolution and he will return the money.We would like to make the following points:(1) It is Mrs. [redacted] money that [redacted] will not return, therefore it is both Mrs. [redacted] and [redacted] (her POA) filing this complaint to get it back to her.  At 99 years of age she does not use the computer without assistance. All communication regarding the tile work was made between [redacted] and Ms. [redacted].(2) [redacted] learned about the remodeling project from a plumbing & electrical contractor, Mr. [redacted]. He made visits to the project site on his own, not at Ms. [redacted]'s request.  Ms. [redacted] was present during two of the visits and at no time did [redacted] mention any charges for quoting or consulting.  Mr. [redacted] confirmed that [redacted] never made any mention to charging for quoting or consulting for a bid to him either.(3) [redacted] was made aware of the time sensitivity of the project from the initial visit to site.  Mr. [redacted] can also confirm this. He was informed that his ability to start right away and commit to completing the project in a timely manner was the main reason he was selected over the other tile contractors who quoted. He was reminded again of the time sensitivity when on 5/22 he committed to starting on 5/26 and accepted the deposit check.(4) It was [redacted] who chose to abandon the project on the morning he was expected to start. What he is counting as his fifth trip to site was when he dropped off an envelope marked "Terri" to Mr. [redacted] that included a bill for consulting and a certified bank check for the partial return of the deposit. From this we were left to conclude that he wished to dissolve the business relationship. He never responded to the call he had scheduled to take place that evening.(5) Immediately a letter was sent by certified mail to request the return of the money he was wrongfully withholding.  When no response was received after a week another letter was sent requesting repayment by June 12th.(6) In an e-mail on June 12th [redacted] agreed to return the money he was withholding when funds became available on July 24th.  We did not feel it was fair to make us wait an additional six weeks for her money and requested repayment sooner.  He did not give any more information about how or when he would make the payment.(7) Additional costs were incurred because of the project delay caused by [redacted].  At this time we are only asking that he return her full deposit since he quit the job without ever starting the work he was hired to do.Please contact us if any additional information is required.  We hope that [redacted] will commit to the repayment due.Best regards,[redacted] and [redacted]

[redacted] said that Ms. [redacted] will executor filed this complaint, that is was not filed by Ms. [redacted]. The individual [redacted] contracted with this business to do a remodel of Ms. [redacted] bathroom. He made 5 trips out to the job, provided material lists,...

responded to all questions about the process and necessary aspects of the job.After 4 of these trips were made [redacted] informed the business of the time frame this job needed to be completed by. There was not enough time to finish the extensive job she contracted. An example of this is that [redacted] required a heated bathroom floor, which in itself takes about 3 days.
The business refunded [redacted] the deposit minus $500 for time and trouble caused within this job, that amount was delivered to [redacted] on the last of the 5 trips he made out to the home.

Review: [redacted] was hired to do the tile work for a bathroom renovation for wheelchair accessibility. The urgency of the project was clearly explained when he committed to a start date of Tuesday, May 26 and accepted the deposit on Friday, May 22. The night before the expected first day of work he said he would not be able to start as promised. The following morning instead of performing any work, he abandoned the project and provided only a partial refund, keeping $500. He included a bill marked "paid" for "consulting" for the information he provided during his quotation effort, despite the fact that no consulting fees were ever discussed or agreed to. The bill was disputed immediately. Precious time was lost and additional costs incurred as an alternate contractor was arranged. Later he agreed to a refund but not until some time after July 24. He has not proven to be credible, and it is unfair that all the money given as a deposit was not returned immediately.Desired Settlement: The remaining $500 should be returned immediately.

Business

Response:

[redacted] said that Ms. [redacted] will executor filed this complaint, that is was not filed by Ms. [redacted]. The individual [redacted] contracted with this business to do a remodel of Ms. [redacted] bathroom. He made 5 trips out to the job, provided material lists, responded to all questions about the process and necessary aspects of the job.After 4 of these trips were made [redacted] informed the business of the time frame this job needed to be completed by. There was not enough time to finish the extensive job she contracted. An example of this is that [redacted] required a heated bathroom floor, which in itself takes about 3 days.The business refunded [redacted] the deposit minus $500 for time and trouble caused within this job, that amount was delivered to [redacted] on the last of the 5 trips he made out to the home.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello, [redacted] -We are pleased to see that [redacted] is responding to your communication, however we are not satisfied with his response. We hope that with your assistance we will find resolution and he will return the money.We would like to make the following points:(1) It is Mrs. [redacted] money that [redacted] will not return, therefore it is both Mrs. [redacted] and [redacted] (her POA) filing this complaint to get it back to her. At 99 years of age she does not use the computer without assistance. All communication regarding the tile work was made between [redacted] and Ms. [redacted].(2) [redacted] learned about the remodeling project from a plumbing & electrical contractor, Mr. [redacted]. He made visits to the project site on his own, not at Ms. [redacted]'s request. Ms. [redacted] was present during two of the visits and at no time did [redacted] mention any charges for quoting or consulting. Mr. [redacted] confirmed that [redacted] never made any mention to charging for quoting or consulting for a bid to him either.(3) [redacted] was made aware of the time sensitivity of the project from the initial visit to site. Mr. [redacted] can also confirm this. He was informed that his ability to start right away and commit to completing the project in a timely manner was the main reason he was selected over the other tile contractors who quoted. He was reminded again of the time sensitivity when on 5/22 he committed to starting on 5/26 and accepted the deposit check.(4) It was [redacted] who chose to abandon the project on the morning he was expected to start. What he is counting as his fifth trip to site was when he dropped off an envelope marked "Terri" to Mr. [redacted] that included a bill for consulting and a certified bank check for the partial return of the deposit. From this we were left to conclude that he wished to dissolve the business relationship. He never responded to the call he had scheduled to take place that evening.(5) Immediately a letter was sent by certified mail to request the return of the money he was wrongfully withholding. When no response was received after a week another letter was sent requesting repayment by June 12th.(6) In an e-mail on June 12th [redacted] agreed to return the money he was withholding when funds became available on July 24th. We did not feel it was fair to make us wait an additional six weeks for her money and requested repayment sooner. He did not give any more information about how or when he would make the payment.(7) Additional costs were incurred because of the project delay caused by [redacted]. At this time we are only asking that he return her full deposit since he quit the job without ever starting the work he was hired to do.Please contact us if any additional information is required. We hope that [redacted] will commit to the repayment due.Best regards,[redacted] and [redacted]