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Reviews Warrior Fitness and MAA Bootcamp

Warrior Fitness and MAA Bootcamp Reviews (3)

This- letter is in response to the compliant by *** # case#***, register fro our month program which cost $monthly, we gave her a price break since she could not pay the regular tuition and she attended for about months regularly until she then said she needed to
cancelShe claimed it was due to medical reasons so we asked for her to provide us a note and we would take it into consideration.1) *** misunderstood and assumed that the doctors note would allow her to cancel her month contract.2) I contact *** to make sure she understood the doctors note was to just have some type of proof to what she had verbally said was her reason to break her contract.3) *** knowing signed and agreed to the contract which shows she must pay a penalty of $for early termination of contract4) We work with many clients and are always trying to help them out but have to be fair for both parties*** was already given a discounted price yet When she was asked what was fair since she did not like that fact she had to pay a penalty her reply is, I quote" I should just not need to pay"5) *** became upset once she was told that a doctors note did not mean she was not responsible for her contractAt this point she said fine I will continue to payShe was bilted $since that is the agreement she has, she called again to say she should have been charged the $penalty so I told her that we would credit the $towards the $249.6) She then canceled her card and disputed the charge,7) So she now owes either the remainder of the contract or the $penality which until it is not paid each month is due.We understand her frustration of not being able to continue to use our services but I no way is that the fault of Warrior fitness and she is still legally responsible for the agreement of months or the penaltyWhich she refuses to pay and now makes claims that we have stolen from her.David A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
When I sighed a 12 month program for $49.99 a month, nobody informed me that the regular price was $127 and I sighed a form which says that if I want to stop the membership, the penalty is requires 3 months fee ( I have the copy of this agreement ). However, after one month David A[redacted] told me that my credit card payment failed ( I took his word for it) and asked me to fill out the same form again, which I did and only after 5 month I found out that that form was completely different from the one I signed at first and as I found out later the penalty from the second form was $249. However , I did not complain about it and when I decided to cancel my membership due to my health problems, I was ready to pay $249 as a penalty, but when I informed this business about my problem, they told me that they going to get all the documents ready and call me. I never got  a phone call back and all of my calls were ignored for about 2 weeks, but they still charged my credit card for $49.99 that month. I visited the gym around the mid May and talked to the trainer and he told me very clear that I can escape the penalty if I will bring a note from my doctor. There could be no misunderstanding cause his statement was very clear. Also, David  claims that he was the one contacting me on social network which is not true because I was the one contacting him and I have a proof of it. Also, if he claims that the doctor note was a type of proof to cancel my membership, I do not see the reason why I have to bring proof? There is  nothing on the agreement about bringing  proof for stopping the membership. After conversation on social network with David A[redacted], I agreed to pay $249 as penalty my next payment which was in June. I have  proof of it as well as a witness who is a trainer Frank, who I talked to on the phone and said that I want to stop the membership and pay the penalty even though they charged my card for $49.99 the month before and refused to contact me when I was calling them ( I have  proof of it as well). However, in June my card was charged $49.99 again and when I called Frank, he told me that David A[redacted] told him that I wanted to continue my membership, which is again is not true. These people did not want to contact me after that. All phone calls that I made were ignored, so I had no choice, but block my credit card to make sure they won't charge it with a wrong price again. I do not trust this business because the majority of  David A[redacted]'s statements are false and I assume that he said these things to try to avoid a bad reputation for his business.Also,  when he quoted me,  he misused my words by only selecting certain  parts of the conversation as evidence.
When I went to my bank  Mid Atlantic Federal Credit Union to block my credit card , I complained them about the situation. My bank asked me to pay the difference of what David A[redacted] took( which is $99.98) and what I owe ($249), which I agreed on. The difference is $149.02. They told me that they will contact David A[redacted] and let me know what his response was. It was a month ago and I still did not receive any  information about the situation. However, David A[redacted] contacted me on social network saying "How did I steal from you? We have a contract you owe me $600 for 12 month you have only paid for 4-5 months. If you want to be difficult that's fine I will file the court and submit for collections" which was a response to me telling him that I do not expect to pay because I my calls were ignored and I was charged wrongfully.  
I did my best to resolve this problem and agreed in many different ways to come to a solution, but he is still attempted to make me pay more than I agreed to. At this point I no longer wish to pay because I feel like I have been cheated multiple times and the situation was turned around. 
I have proof of the conversation and documents that I can show. 
I appreciate that Best Business Bureau will be taking my case into consideration and I will try my best to respond on these emails in the next few week when I will be out of the country. However, I do want to resolve this issue as soon as possible.    
Regards,
[redacted]

Review: Warrior Fitness and I sighed a 12 months contract this winter. I supposed to pay $49 every month and if I decided to stop the membership, the penalty supposed to be $249. In April I started having health problems, so by the end of the months I decided to stop the membership with the Warrior Fitness due to my health problems. On my last day of exercise in the gym, I let the trainer named Frank (the last name is unknown) know that I would like to stop the membership. He said that he will get all the documents ready and call me as soon as possible. I believe this conversation was on May 1st or 2nd. I never got the call back from Frank and the only number I had was David A[redacted]'s cell phone number. As I know David A[redacted] is the owner of this business. There was no call from them, but they charged my monthly payment for May even though they knew that I want to stop. On the may of 19th , I went to the gym to talk to them because apparently they did not want to discuss my leaving with me. I met Frank at the gym, he apologized and said that if the reason for my leave is for medical reasons, I can bring a note from my doctor and I will escape the penalty of $249. I agreed on that I was planning to contact my doctor, but the next day( May 20) David A[redacted] contacted my friend (who was a member as well) on facebook saying that he has to work during the day, so he can not call me back. I sent a text on facebook to David explaining everything and he suddenly said that there is no chance I can escape the penalty. After a long conversation on May 21 I agreed to pay $249 and stop the membership. This was discussed with Frank on the phone as well. Although, next month in June they charged my card for a monthly payment again and when I called Frank, he said that David told him that I agreed on keeping the membership, which is not true and facebook conversation is a proof of it. The last time I talked to Frank was on June 13 and he promised me to call me back, but 3 days passed and there is no phone call.Desired Settlement: Since they charged my credit card when they were not supposed to with the monthly payment for May and June. I want to do not pay the penalty of $249 and have my money back which is $100. Also, I want refund for my moral damage and time.

Business

Response:

This- letter is in response to the compliant by [redacted] # case#[redacted], register fro our 12 month program which normal cost $127 monthly, we gave her a price break since she could not pay the regular tuition and she attended for about 5 months regularly until she then said she needed to cancel. She claimed it was due to medical reasons so we asked for her to provide us a note and we would take it into consideration.1) [redacted] misunderstood and assumed that the doctors note would allow her to cancel her 12 month contract.2) I contact [redacted] to make sure she understood the doctors note was to just have some type of proof to what she had verbally said was her reason to break her contract.3) [redacted] knowing signed and agreed to the contract which shows she must pay a penalty of $249 for early termination of contract4) We work with many clients and are always trying to help them out but have to be fair for both parties. [redacted] was already given a discounted price yet When she was asked what was fair since she did not like that fact she had to pay a penalty her reply is, I quote" I should just not need to pay"5) [redacted] became upset once she was told that a doctors note did not mean she was not responsible for her contract. At this point she said fine I will continue to pay. She was bilted $49 since that is the agreement she has, she called again to say she should have been charged the $249 penalty so I told her that we would credit the $49 towards the $249.6) She then canceled her card and disputed the charge,7) So she now owes either the remainder of the contract or the $249 penality which until it is not paid each month is due.We understand her frustration of not being able to continue to use our services but I no way is that the fault of Warrior fitness and she is still legally responsible for the agreement of 12 months or the penalty. Which she refuses to pay and now makes false claims that we have stolen from her.David A

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:When I sighed a 12 month program for $49.99 a month, nobody informed me that the regular price was $127 and I sighed a form which says that if I want to stop the membership, the penalty is requires 3 months fee ( I have the copy of this agreement ). However, after one month David A[redacted] told me that my credit card payment failed ( I took his word for it) and asked me to fill out the same form again, which I did and only after 5 month I found out that that form was completely different from the one I signed at first and as I found out later the penalty from the second form was $249. However , I did not complain about it and when I decided to cancel my membership due to my health problems, I was ready to pay $249 as a penalty, but when I informed this business about my problem, they told me that they going to get all the documents ready and call me. I never got a phone call back and all of my calls were ignored for about 2 weeks, but they still charged my credit card for $49.99 that month. I visited the gym around the mid May and talked to the trainer and he told me very clear that I can escape the penalty if I will bring a note from my doctor. There could be no misunderstanding cause his statement was very clear. Also, David claims that he was the one contacting me on social network which is not true because I was the one contacting him and I have a proof of it. Also, if he claims that the doctor note was a type of proof to cancel my membership, I do not see the reason why I have to bring proof? There is nothing on the agreement about bringing proof for stopping the membership. After conversation on social network with David A[redacted], I agreed to pay $249 as penalty my next payment which was in June. I have proof of it as well as a witness who is a trainer Frank, who I talked to on the phone and said that I want to stop the membership and pay the penalty even though they charged my card for $49.99 the month before and refused to contact me when I was calling them ( I have proof of it as well). However, in June my card was charged $49.99 again and when I called Frank, he told me that David A[redacted] told him that I wanted to continue my membership, which is again is not true. These people did not want to contact me after that. All phone calls that I made were ignored, so I had no choice, but block my credit card to make sure they won't charge it with a wrong price again. I do not trust this business because the majority of David A[redacted]'s statements are false and I assume that he said these things to try to avoid a bad reputation for his business.Also, when he quoted me, he misused my words by only selecting certain parts of the conversation as evidence.When I went to my bank Mid Atlantic Federal Credit Union to block my credit card , I complained them about the situation. My bank asked me to pay the difference of what David A[redacted] took( which is $99.98) and what I owe ($249), which I agreed on. The difference is $149.02. They told me that they will contact David A[redacted] and let me know what his response was. It was a month ago and I still did not receive any information about the situation. However, David A[redacted] contacted me on social network saying "How did I steal from you? We have a contract you owe me $600 for 12 month you have only paid for 4-5 months. If you want to be difficult that's fine I will file the court and submit for collections" which was a response to me telling him that I do not expect to pay because I my calls were ignored and I was charged wrongfully. I did my best to resolve this problem and agreed in many different ways to come to a solution, but he is still attempted to make me pay more than I agreed to. At this point I no longer wish to pay because I feel like I have been cheated multiple times and the situation was turned around. I have proof of the conversation and documents that I can show. I appreciate that Best Business Bureau will be taking my case into consideration and I will try my best to respond on these emails in the next few week when I will be out of the country. However, I do want to resolve this issue as soon as possible.

Regards,

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Description: Fitness Centers

Address: 16804 Oakmont Avenue, Gaithersburg, Maryland, United States, 20877

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