Warrior Lifestyles RV Store

The online order was placed online on 10/23/which we didn't get the order until the next business dayOne of the items in the order was on back order which the customer was not aware of this because this was an online order my website does not state accurate inventory statusNormally stocked items are shipped out once we get the ordersWhen the customer called about wanting to cancel one part out of this order it was not a problemThe company policy states that all refunds are processed in a matter of getting authorization from the corporate officeWe as employees are not authorized to give store refunds only store credit all credit card charges are processed via company checkI have advised customer to dispute the charges with her merchant or credit card account if she does not want to wait for corporate office to send refund checksWe have provided tracking number for parts that sent

The online order was placed online on 10/23/2017 which we didn't get the order until the next business day. One of the items in the order was on back order which the customer was not aware of this because this was an online order my website does not state accurate inventory status. Normally stocked...

items are shipped out once we get the orders. When the customer called about wanting to cancel one part out of this order it was not a problem. The company policy states that all refunds are processed in a matter of getting authorization from the corporate office. We as employees are not authorized to give store refunds only store credit all credit card charges are processed via company check. I have advised customer to dispute the charges with her merchant or credit card account if she does not want to wait for corporate office to send refund checks. We have provided tracking number for parts that sent.