Wasatch Motor Sports

Initial Business Response / [redacted] (1000, 5, 2016/06/18) */ We are so sorry that our care did not meet your expectationsBilling Insurance companies is complexSince we do not out source to private billing companies as many of our colleagues might do, we are happy to report that your claim was submitted within days of your visitThis is actually very quickly per billing benchmarksAs of today, we are still waiting for your insurance to processInsurance companies can take between and days to process and pay claims, on the average, if everything is coded and submitted correctlyPrior to your visit we contacted your insurance company to get their estimate of your portion of the billWe do ask for that money at the time of your visit, another industry standard, to spite any information that your insurance company may provide you to the contraryThat is our policyPatients are notified when appointments are scheduled that they should expect to pay their copays and coinsurance at the time of the visitShould there be any discrepancy in the amount that you paid and the amount that you owe, refunds are ALWAYS issued Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business is not yet acceptableTheir claim was processed by my insurance company on June 11, two days after the business was notified of my Revdex.com complaint At this point it is still unclear what the correct charge will be, based on the insurance response Until a refund is received from the business (as it is expected), the matter cannot be considered acceptably resolved Final Business Response / [redacted] (4000, 13, 2016/07/14) */ As promised and previously explained several times, the day we received payment from the insurance a check was issued and mailed to the patient, who is still complaining and will now need to find a new surgeon Final Consumer Response / [redacted] (4200, 15, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business continues to twist reality and truth I had not yet received their refund when I submitted my previous responseAnyone who reads the entire exchange can see that I was simply requesting what was due to me I have now received their refund, but how they have responded shows their arroganceThey only followed the required procedure after I submitted this claimIt is too much of a coincidence otherwise Any reasonable person is strongly advised to seek medical help elsewhereI certainly have found quite easily another surgeon, who by the way did not ask for my money in advance, since my insurance does NOT require it

Initial Business Response /* (1000, 5, 2016/06/18) */
We are so sorry that our care did not meet your expectations. Billing Insurance companies is complex. Since we do not out source to private billing companies as many of our colleagues might do, we are happy to report that your claim was...

submitted within 10 days of your visit. This is actually very quickly per billing benchmarks. As of today, we are still waiting for your insurance to process. Insurance companies can take between 45 and 60 days to process and pay claims, on the average, if everything is coded and submitted correctly. Prior to your visit we contacted your insurance company to get their estimate of your portion of the bill. We do ask for that money at the time of your visit, another industry standard, to spite any information that your insurance company may provide you to the contrary. That is our policy. Patients are notified when appointments are scheduled that they should expect to pay their copays and coinsurance at the time of the visit. Should there be any discrepancy in the amount that you paid and the amount that you owe, refunds are ALWAYS issued.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business is not yet acceptable. Their claim was processed by my insurance company on June 11, two days after the business was notified of my Revdex.com complaint.
At this point it is still unclear what the correct charge will be, based on the insurance response.
Until a refund is received from the business (as it is expected), the matter cannot be considered acceptably resolved.
Final Business Response /* (4000, 13, 2016/07/14) */
As promised and previously explained several times, the day we received payment from the insurance a check was issued and mailed to the patient, who is still complaining and will now need to find a new surgeon.
Final Consumer Response /* (4200, 15, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business continues to twist reality and truth.
I had not yet received their refund when I submitted my previous response. Anyone who reads the entire exchange can see that I was simply requesting what was due to me.
I have now received their refund, but how they have responded shows their arrogance. They only followed the required procedure after I submitted this claim. It is too much of a coincidence otherwise.
Any reasonable person is strongly advised to seek medical help elsewhere. I certainly have found quite easily another surgeon, who by the way did not ask for my money in advance, since my insurance does NOT require it.