Washington Federal, Inc.

I just finished setting up my billing accounts with Washington Federal's new websiteI'm absolutely blown away by how easy it is to useWashington Federal waits months, if not years, for technology to reach their highest expectationThey don't jump at every new chance of technology until it's just rightTheir mobile banking app is great too
I can also walk in and talk to someoneEveryone in the branch is nice, kind, professional, and friendlyFinally, they have one of the highest ratings in the banking industry

I have been with Washington federal for two weeks now and this is the worst banking experience I have ever had. I had over 200 dollars available on online banking and my card declined for 20 dollars, I called to ask why and the operator said "Well your card declined because you have no money." I was flabbergasted I asked for a supervisor and I was put on hold for 45 minutes. When the call was finally answered it was the same person saying that a supervisor was not available and she could have one call me as soon as their available, I asked her how long it would be and she said that it might not be until 8 pm (it was 5). I said that it was unacceptable and I wanted to have my card fixed at once, She told me that the visa reps weren't in until Monday, and I would have to call back. I hung up and called back and asked for a supervisor right away and got one. He told me that I had pending transactions that did not show in online banking. As a company that's business is in other peoples money don't you think that they should be accurate in what you have in your account? I wrote down the charge amounts and determined that the charge that declined at the Point of sale went through 4 TIMES!!! and there was nothing that they could do until Monday.


This is also the first bank I hadn't been issued a temporary debit card until the one with my name on it arrived.

I will never bank here again. even if you pay me.

I have been with Washington federal for two weeks now and this is the worst banking experience I have ever had. I had over 200 dollars available on online banking and my card declined for 20 dollars, I called to ask why and the operator said "Well your card declined because you have no money." I was flabbergasted I asked for a supervisor and I was put on hold for 45 minutes. When the call was finally answered it was the same person saying that a supervisor was not available and she could have one call me as soon as their available, I asked her how long it would be and she said that it might not be until 8 pm (it was 5). I said that it was unacceptable and I wanted to have my card fixed at once, She told me that the visa reps weren't in until Monday, and I would have to call back. I hung up and called back and asked for a supervisor right away and got one. He told me that I had pending transactions that did not show in online banking. As a company that's business is in other peoples money don't you think that they should be accurate in what you have in your account? I wrote down the charge amounts and determined that the charge that declined at the Point of sale went through 4 TIMES!!! and there was nothing that they could do until Monday.

This is also the first bank I hadn't been issued a temporary debit card until the one with my name on it arrived.

I will never bank here again. even if you pay me.

I just finished setting up my billing accounts with Washington Federal's new website. I'm absolutely blown away by how easy it is to use. Washington Federal waits months, if not years, for technology to reach their highest expectation. They don't jump at every new chance of technology until it's just right. Their mobile banking app is great too.

I can also walk in and talk to someone. Everyone in the branch is nice, kind, professional, and friendly. Finally, they have one of the highest ratings in the banking industry.