Washington Funeral Home

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com spoke with the owner of the business who stated that they do not do the inscriptions, but have the work subcontracted elsewhereShe stated that the reason for the delay is that the subcontractor requires them to have inscriptions to do before they come out to do themShe also stated she had
spoken with the customer already and informed her that if she had someone else come out to do the work, then if the customer sends an invoice, she will reimburse her for having that service done elsewhere

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: My Mother passed away in November 2014. Her headstone was paid for in 2008 and still has not been inscribed. [redacted]'s excuse last year was that it was too cold. We have gone through a winter, spring and summer and [redacted] continues to tell me lies about why it is still not done. She never returns phone calls and has her staff lie to me about her whereabouts. I am fed up of visiting my mother's gravesite with a blank headstone. Once [redacted] gets your money, either her services are shabby or not delivered at all.

Business

Response:

Revdex.com spoke with the owner of the business who stated that they do not do the inscriptions, but have the work subcontracted elsewhere. She stated that the reason for the delay is that the subcontractor requires them to have 5 inscriptions to do before they come out to do them. She also stated she had spoken with the customer already and informed her that if she had someone else come out to do the work, then if the customer sends an invoice, she will reimburse her for having that service done elsewhere.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,