Waste Industries, LLC (Headquarters)

Irregular service and deceptive billing practices.Several times the trash has been left roadside for weeks at a time.Once...when the trash was collected (after 2 weeks being roadside) the trash bin was taken also. Called to complain. They dropped off another.... and billed me for the 2nd trash can delivery. That bill arrived on Monday 6/6/16, the same day the trash pickup was not performed...again.Left several voicemails at XXX-XXX-XXXX but they do not seem interesting in returning calls.As a consequence, any auto payments have stopped and the trash bins have been pulled (still full) from the road. My neighbors should not have to view garbage for weeks at a time. I have asked they contact and tell me they want to continue with the service; no voicemails, emails, or mails to that end.My pickup day is Monday. It is weekly. I am in good standing. There is no reason to not perform the duties required.It appears the only action to be performed on-time is the billing.Desired SettlementAn adequate resolution is laid out below:1. Do not bill for services not rendered.2. Perform the future duties contracted to be performed.Business Response Contact Name and Title: [redacted] IIIContact Phone: XXX XXX-XXXXContact Email: [redacted]@wasteindustries.comI have reviewed this account based on the complaint and found that indeed the customer was charged in error for the replacement cart delivery. Credits were issued yesterday totaling $36.95 which leaves a credit balance of $22.93. I would recommend that he contact the office and speak with [redacted] our office manager to assure that his billing and method of payment is correct, as he mentioned stopping the auto pay feature on his account and I would not wish for this to create any dilemmas in the future.As to the service issues, we track our collection vehicles with GPS and I have confirmed that we indeed did travel to the service address as scheduled. There were numerous notes that the container was not at the curb when we arrived and thus we could not service. We ask that all residential customers have their carts out to the curb no later than 6 am on their service day and highly recommend placing it out the evening before to assure collection. I have placed a note on the account for the driver to call the office in the future should this cart not be at the curb when he arrives to further focus on this service issue and hope the information above and focus on our part will make this a "non-issue" going forward. Should Mr. [redacted] wish to discuss this further please contact me directly via email or phone and I will be glad to discuss the issues further. We appreciate his patronage and look forward to trouble free service delivery going forward.Sincerely,[redacted] IIIGeneral ManagerVance/Granville BranchWaste Industries