Waste Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you [redacted]

June 12, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Route Manager Les confirmed, he spoke to MrsAlexander and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/and assigned ID [redacted] Sent: Monday, September 25, 11:AMTo: drteamSubject: re::complanit # [redacted] I will accept their offer I just wanted them to acknowledge the fact that the problem is with the driver and route manager I feel it should have been responded to the first time I called them Thank you for your help

July 26, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

May 21, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with service and appreciate the opportunity to address your concerns After researching our internal records, Waste Management did not have an account listed for the address listed aboveHowever, I reached out to [redacted] ; they confirmed they did service your address, please call them at [redacted] If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

[redacted] purchased a [redacted] Tornado on 4-25-from Midwest Car ExchangeThe issues that have been presented by Mrs [redacted] on May 10, 5:02pm via email were swiftly addressed by [redacted] on May 11, at 11:18amAs the car leaves our facility with a transporter we advise the driver to disconnect the battery for safety reasons (Each car in MCE’s facility will have a disconnected battery at all times)When the transporter arrived to Mrs[redacted] residence the battery was not re-secured properly causing for an insufficient power current to start the car; once the terminals were secured Mrs [redacted] stated the car ranMrs [redacted] had stated the headlights were not functioning properly – Before leaving our facility the car received a vacuum switch actuator and lubrication so the headlights would work properly (As they did)I mentioned the car had sat for a period of time and they would be slow to opening at first; with use they would become more fluidThe headlights did in fact open and close when they left our facilityMrs [redacted] on May 10, stated the car had rust issues on the driver’s side fender which [redacted] requested pictures ofWhen [redacted] received the pictures it was hard to see where the rust stated was even presentWith older vehicles some items do seize working, such as a sending unit wouldMrs [redacted] stated on May 10, that the gas gauge needle was not functioning as she did not visually see the fuel gauge needleWhen the vehicle was in our shop we checked and troubleshoot the gauge by grounding out the lead terminalGauge was fully functionalWe, then reported to the buyer that the car will need a new fuel sending unitOn May 11, [redacted] responded via email with a simple request to trouble shoot the issue at handThis request from [redacted] was never responded to in emails to followWe would’ve gladly had a new sending unit drop shipped to Mrs [redacted] if she had completed the trouble shooting task and found that to be the problemMrs [redacted] has stated on May 10, via email that the bumper had been moved of an inch on driver’s sideThis minute amount was not visually noticeable by staff here at Midwest Car Exchange – [redacted] responded May 11, via email to this with a clear and descriptive trouble shooting guide to moving the bumper accordingly to achieve impeccable alignmentThree weeks after receiving the car, Mrs [redacted] stated there was a fuel leak from the gas tank [redacted] had mentioned a few options as to why the tank would do such a thing in order to trouble shoot the matter: Mrs [redacted] did not respond to this matterThe Toronado did not have an odor or leak while at the MCE showroomNot once in Mrs [redacted] and [redacted] phone nor email conversations did [redacted] say “What do you want me to do about it?”Mrs [redacted] might be referring to the last email that [redacted] sent (Which was never replied to) on May 17, at 3:05pm saying and I quote “What exactly are you requesting of me? I have sent multiple emails with responses to all of your questions and have given you some instructions to trouble shoot or solve problems.”Each email received by [redacted] had no response to the trouble shooting procedures recommended [redacted] then offered to consign the car for her considering it didn’t meet her standardEach vehicle in our facility is listed with 80+ HD photos showing multiple angles and a detailed descriptionWe do always recommend that our customers come to our facility to view a vehicle in personHere at Midwest Car Exchange we pride ourselves in quality inventory along with top notch customer service; that is why we have some of the world’s finest classic and muscle cars and will continue to pride ourselves in suchTo sum this up: As you can see Midwest Car Exchange has never ignored Mrs [redacted] We are a family owned and run business and have tried to be very helpful to Mrs [redacted] We have been helpful in handling any situation regarding the Oldsmobile Toronado Even though this vehicle was sold “AS-IS” and “WHERE-IS” no warranties implied, and Mrs [redacted] signed such document In addressing the “Desired Settlement”, we can provide a headlight actuator as we have stated to her before, along with a new fuel sending unit We have always had a good standing with the Revdex.comMidwest Car Exchange prides itself on selling quality classic and antique vehicles worldwide

March 17, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns On September 12, 2012, you signed a Service Agreement with Waste Management, which exempted Fuel and Environmental charges for the term of the then AgreementOn March 7, 2017, Account Manager [redacted] confirmed he spoke to you and explained that the initial term ended and Agreement auto renewed, and Environmental charges were added Per Page Section 4C, Company reserves the right to increase the Charges payable by Customer during the term (c) for any increase in or other modification to its fuel and environmental cost recover charges If you would like to renegotiate the contract to discuss exemption going forward, please contact your sales manager [redacted] at [redacted] Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

April 29, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, In response to your last comment, for safety reasons Waste Management does not provide the option to drop off containers at one of our sitesTherefore, I requested to waive the removal charge for the inconvenience of not having that optionPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, [redacted]

April 20, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear MrNewcamp, Thank you for the opportunity to resolve your billing complaintI apologize for the frustration this inconvenience caused you Upon review of your account I show it is at a zero balanceWe continued to invoice you because the account was reactivated in errorYour account is now closed and cancelled and is at a zero balance Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria H [redacted] WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for the gracious response and assistanceSincerely, [redacted]

June 11, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy G [redacted] WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me

September 13, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello Nichole, I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them Upon reviewing your account, your account balance is zeroYour payment of $was reversed back to your checking account ending in ***Please allow 7-business days for the reversal to appear in your ACH accountin addition, your account balance is zero Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin Waste Management Corporate - WM Cares

August 29, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon review of your account, the last payment with [redacted] was applied to your account on August 24, The account is now active and weeks of missed service have been credited In addition, our operations department confirmed we recovered on 8/26/ Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Thank you, Nancy G [redacted] Customer Experience Lead – WM Cares

October 6, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon review of your account, the past due balance was paid and the account reactivatedAs a one-time courtesy, I waived the reactivation charge of $Should you have additional questions or comments or if I may be of further assistance, [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

November 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] Corporate Office

Hello Donald, Thank you for confirming our dumpster was removedAgain, we apologize for the frustration caused by this situationShould you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

April 17, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] , In response to your last comment, Account Manager Scott [redacted] confirmed he spoke to you on April 12, 2017, and determined no changes will be made to the dumpsterOur agent Manuela will continue to follow up with you for the next month to ensure you have no service issuesShould you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

January 18, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] Waste Management Account # 94- Mr [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns Jeanne confirmed she issued a credit for one-month due to nonservice, in addition will refund the prorated amount from the cancellation of $for a total refund of $ Once this prorated amount posts to your account, the refund will be processed If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

November 10, [redacted] Re: Revdex.com Complaint# [redacted] WM Account [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity to address your concerns Route Manager Retha confirmed our driver removed the container todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office