Watchsavings.com

Stay away from this company, I bought a watch through this company, and what a mistake that was. I had the watch for less than a week, somehow the watch took on water, not for sure how, but I called the next day, they replied, no problem, just sent the watch back, would repair, and sent it right back, well after 2 weeks of waiting, I finally decided to call back. This is the insane part, the supervisor claimed the watch had the original parts switched, and now it's not an authentic watch! What a scam, I bought the watch from these crooks, if that's the case, they sold me a fake watch, now the won't repair the watch, or give my money back, worst part is, they won't even send me the watch back, I'm assuming they will just sell this fake watch to the next sucker, but this is not over by a long shot.

The rather expensive watch was showing condensation inside the crystal. I had a difficult time to even get them to say what their warranty was. Later, I actually had this concern about the condensation and asked via their website for them to check the watch out but they completely ignored me. You can buy a fancy watch from a not-officially-authorized seller who will offer their own, similar warranty but avoid Watchsavings Company.

At this time, I have been contacted directly by Watchsavings.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [I was contacted by the watchsavings.com customer service team on April [redacted] asking me for my contact numberI replied back to them with the details on the same day and also told them to contact me keeping in mind the time difference as I live in SingaporeA couple of days later, I had a missed call from watch savings late in the night and I was obviously not able to answer thisI tried calling them back the next day, but their office was closedI had also offered to continue the communication via email, but have not heard from watch savings since thenI have since sent them two reminders requesting them to reply to my email on May ** and May ***Both of these mails are yet to be answeredIt is extremely frustrating as I am not even getting an email response.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Be careful never buy anything from wathchsavings.This company is real scammers. I ordered a watch in June 2019. I tried several times to write to them and track the order, the mail did not work. After a call to the company, they said that they had sent the order to the UK instead of Ukraine, accused me that I had placed the order incorrectly. They were rude to my friend, replied that they did not have a license in the USA, only cooperation. I applied to PayPal and only they were able to return the money after 3 months

Watch broke after wearing it a few times. They would not respond to MANY emails. Opened BBB claim. They responded with lies saying there were only 3 emails of communication. Well that was more like how many they RESPONDED to, but that I’ve had to send. They strung me along saying they were going to check with their repair team, but on the BBB response from the company they stated they told me it wasn’t covered under warranty and I didn’t want to hear that. I have the email PROOFS! Amazon offered a partial refund but I didn’t accept it because they said they were going to look for a screw! And NEVER responded again after that!

Revdex.com:I have not been contacted by Watchsavings.com regarding complaint ID ***After repeated followups by mail and by phone I finally was able to get through to watchsavings.com on phone myselfThey informed me that they could not help me and suggested I get my watch repaired locally as that would be a cheaper optionI did find it strange that they were unapologetic and were infact thinking that they were doing me a favour by talking to meI decided that I had enough with watchsavings.com and approached a local watch repair shop to have my problem fixedIt cost me S$but I am spared from seeking recourse from a shop which isn't interested in hearing its customer's complaint and also not thinking about resolving the sameNet net, I was unable to use my watch for over a year and was caused a lot of stress due to this transaction and the way it was handled by watchsavings.com
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by http://www.jomadeals.com regarding complaint ID ***.Sincerely,*** ***

Contacted them 3 times registration confirmed. my Seiko hasn’t been used since I got it. Will not run overnight have all the numbers. But no answer from their service dept. for over a month. purchased from Walmart but shipped from these people.
Ordervm12364003
Watch snzh57
Warranty confirmation 874387658
No stars

At this time, I have been contacted directly by Watchsavings.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[I was contacted by the watchsavings.com customer service team on April ** asking me for my contact numberI replied back to them with the details on the same day and also told them to contact me keeping in mind the time difference as I live in SingaporeA couple of days later, I had a missed call from watch savings late in the night and I was obviously not able to answer thisI tried calling them back the next day, but their office was closedI had also offered to continue the communication via email, but have not heard from watch savings since thenI have since sent them two reminders requesting them to reply to my email on May ** and May [redacted]Both of these mails are yet to be answeredIt is extremely frustrating as I am not even getting an email response.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for your assistance.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Watchsavings.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[The retailer contacted me and asked that the watch be sent to their [redacted] address. The watch was mailed to Watchsavings.com on ** March, 2015. I have not received any correspondence from the retailer acknowledging receipt of the item. I am still waiting for any response, acknowledgement or notification from the retailer.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Had the worst customer service experience from Mark Gelberman. I called customer service because I didn't received a shipping confirmation after 5 days, when I called them they told me that should be a problem from Amazon (I bought it from the Amazon Watchsavings web page) because they had my order as "Cancelled". After being back and forth with calls with amazon and Watchsavings, these were basically the words from Mark Gelberman: "Sorry Sir but your order was cancelled and there's nothing I can do, have a wonderful day", before hanging up the phone.

I had never had an experience like this one before and I wouldn't recommend anyone buying from this company, specially when you are expecting you order before Christmas.

Re: watch savings brooklyn nyc. I see from the above reviews I'm not to only person who's been scammed by Watch Savings. They sent me the wrong watch then blamed me, insulted me and lied to me until the return time limit ran out then refused a refund stating the return limit of 30 days had been reached. Never heard from them again. Won't answer calls or emails. Please DO NOT do business with this firm. Not sure if they even sell authentic items.

Review: On ** Jan 2014, I purchased a Seiko watch from WatchSavings.com, as a seller through [redacted]e). The watch is powered by solar energy. At the beginning of Feb 2015, the watch suddenly stopped working. I called WatchSavings to utilize the 3-year warranty, which they advertised on [redacted], at the time of my purchase. The representative who answered my call told me that the company did not handle any warranty claims and that I needed to contact [redacted]. I called [redacted] and the [redacted] who handled my complaint assured me that all warranty claims were handled by WatchSavings. She sent a request to WatchSavings asking them to honor their advertised warranty. On ** Feb 2015, I received a computer generated message, from WatchSavings, assuring me that one of their representatives would contact me shortly. No one has contacted me, as of yet. A quote of the exact message follows:

Dear Sir/ Madam,

We appreciate your business and while we are sorry to hear that it did not work out, we respect your request for a return. On behalf of WatchSavings, we apologize for any inconvenience you may have experienced.

Please be advised that your request for an RMA has been given to the RMA department for review. Our return policy is 15 days. In order to receive a full refund, the model must be unworn with the original tags still intact; otherwise, we will only be able to accept it for service repairs.

They will be in touch with you shortly via email in regards to the returns process.

Best Regards,

WatchSavings, Customer Service

I checked [redacted] again today and Watchsavings.com is no longer available - it appears that they have been removed from the web site.Desired Settlement: I simply want my defective watch fixed. If it cannot be repaired, I would like a replacement or full refund. Thank you for your assistance.

Consumer

Response:

At this time, I have been contacted directly by Watchsavings.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[The retailer contacted me and asked that the watch be sent to their [redacted] address. The watch was mailed to Watchsavings.com on ** March, 2015. I have not received any correspondence from the retailer acknowledging receipt of the item. I am still waiting for any response, acknowledgement or notification from the retailer.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for your assistance.

Sincerely,

Review: Dear Sir/Madam,Hello!I had ordered one coach bag on http://www.jomadeals.com,order NO. is [redacted].But it scared me when I received the bag.It is too old and dirty.It can't use at all.It is of no value.I seeit'is my wrongI didn't see clearly when I placed order.But it is a so old and dirty bag.It can't use at all.And it is of no value.But the site sold it $179.1this is the deception of consumers.Now they dodn't agree to return the bag.The bag is this:[redacted]Please help me,thanks very much!Hope to hear your good news!Best wishes!Desired Settlement: I want to return this bag,and the site return the money to me.I can pay the return freight.

Consumer

Response:

At this time, I have not been contacted by http://www.jomadeals.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have outlined below the sequence of events below for information:

1. I purchased Frederique Constant Men's FC330V6B6 Index Brown Strap Moon Phase Watch from Watchsavings.com (via [redacted]) for an amount of $1,243.82 (Order #[redacted] on June **, 2013)

2. On receipt of the product, I found out that it was faulty. As I was travelling extensively, I was unable to return the watch in time for a full refund.

3. On July **, 2013 I made a formal complain on the [redacted] website describing the fault and a request for help.

4. I finally heard from watchsavings.com on [redacted] July, 2013 with a request to check on the state of the fault locally, which I did. On [redacted] of August, 2011 I replied back stating that the local Frederique Constant outlet in Singapore confirmed that they were not in position to repair it locally and that the same had to be sent to Switzerland for repair.

5. I then proposed that I bring the watch to New Jersey during a trip in October and then mail it to Watchsavings.com for repair. To this mail I received an acknowledgement that this proposal was ok with Watchsavings.com on the [redacted] of September 2013.

6. I finally mailed the watch along with the RMA form filled to Watchsavings.com address on Friday [redacted] October 2013 by FedEx. The tracking number is [redacted]. I sent in a confirmation mail on the [redacted] October 2013, and I received an acknowledgement from Watchsavings.com on the [redacted].

7. I received an acknowledgement of receipt from Watchsavings.com on October [redacted] with an update that the repair can take upto eight weeks (viz. ~ 2 months)

8. I was patient till the two months passed and then had to repeatedly follow up with Watchsavings.com on the status.

9. I must go on record to state that Watchsavings.com customer service was of a poor quality, with me getting feedback only after repeated mails.

10. On Dec **, 2013 Watchsavings.com told me that Watchsavings.com needed another 3 weeks for a part.

11. I was still patient and waited. There were many mails that I sent in between with hardly any response from Watchsavings.com.

12. On March **, 2014 (viz. almost after 21 weeks or 145 days from my sending Watchsavings.com the watch) I was told that I would be finally getting back my repaired watch soon.

13. On April *, 2014 I returned from my business trip to find a package from Watchsavings.com waiting. I was very excited that I could finally wear the watch I spend ~$1,300 for and had to wait for over 6 months.

14. To my disappointment I found out that the watch was still faulty and the seconds hand (needle) was all loose and was not moving.

I immediately dropped an email expressing my dissatisfaction. I got a reply from Watchsavings.com on April *, 2014 that Watchsavings.com will check with a [redacted] and revert at the earliest. It has been 22 days since, and I have not heard from Watchsavings.com. This is not acceptable.Desired Settlement: I seek either a replacement or full refund. It has been almost a 11 months since I purchased an expensive watch and I have hardly had the opportunity to enjoy its worth. What has been most disappointing is the service level from watchsavings.com. Nobody seems to be interested even in replying to my emails and keeping me updated.

Consumer

Response:

At this time, I have been contacted directly by Watchsavings.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[I was contacted by the watchsavings.com customer service team on April ** asking me for my contact number. I replied back to them with the details on the same day and also told them to contact me keeping in mind the time difference as I live in Singapore. A couple of days later, I had a missed call from watch savings late in the night and I was obviously not able to answer this. I tried calling them back the next day, but their office was closed. I had also offered to continue the communication via email, but have not heard from watch savings since then. I have since sent them two reminders requesting them to reply to my email on May ** and May [redacted]. Both of these mails are yet to be answered. It is extremely frustrating as I am not even getting an email response.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have not been contacted by Watchsavings.com regarding complaint ID [redacted]. After repeated followups by mail and by phone I finally was able to get through to watchsavings.com on phone myself. They informed me that they could not help me and suggested I get my watch repaired locally as that would be a cheaper option. I did find it strange that they were unapologetic and were infact thinking that they were doing me a favour by talking to me. I decided that I had enough with watchsavings.com and approached a local watch repair shop to have my problem fixed. It cost me S$100 but I am spared from seeking recourse from a shop which isn't interested in hearing its customer's complaint and also not thinking about resolving the same. Net net, I was unable to use my watch for over a year and was caused a lot of stress due to this transaction and the way it was handled by watchsavings.com.

Sincerely,

Review: I placed an order on [redacted] {Order [redacted]} from Watchsavings. and after extensive requests for a refund since I didnt receive the parcel, Watchsavings has not refunded me my money. I kept being notified the refund was processed as fper below correspondence. Even after indicating that the refund is not reflecting in my account, Watchsavings could not send me proof of refund as per my request. To me this is actually theft and has resulted in an extremely untrusting client in towards their company.

"Here's the breakdown of your refund for this item:

Item Refund: $78.75

Shipping Refund: $55.00

We'll apply your refund to the following payment method(s):

[redacted] [expiring on [redacted]]: $133.75

We've processed a refund for the above order in the amount of $133.75. The refund should appear on your account in 2-3 days if issued to a credit card.

Refunds issued to a bank account typically take 7-10 days to reflect on the account balance."Desired Settlement: Please refind the funds to my [redacted] [expiring on [redacted]]

Item Refund: $78.75

Shipping Refund: $55.00

I was promised a refund in February but to date nothing has come through now have I received the proof of refund from Watchsavings.