[redacted];
We received the customer’s removal request on 2/04. These requests can take up to 30 days to process. The removal was processed and transmitted to the credit reporting agencies on 3/5. The credit reporting agencies should remove the items in 3-10 business days.
I apologize for not meeting the customer’s expectations. Thank you for giving me an opportunity to address this matter.
Sincerely,
[redacted]
Fredericksburg Credit Bureau, Inc.
Ms. [redacted]:Given the confidential nature of the documents necessary to address this customer's concerns, wewill mail (on 08/24/15) our response directly to the customer. However, we can confirm that thecustomer was sent notification at the address listed on the complaint and the mail...
was notreturned. If the Revdex.com requires that these documents be provided directly to the Revdex.com for review, wewill require a release from the customer authorizing us to do so.It is necessary for the customer to review the documents before we may address their desiredsettlement. Therefore, we ask that the customer respond (either directly to us or through the Revdex.com)once the documents have been reviewed.In the meantime, if the Revdex.com or the customer requires anything further of us, please contact us atyour earliest convenience. Thank you for giving us the opportunity to address this matter.Sincerely,[redacted]
[redacted];
We received the customer’s removal request on 2/04. These requests can take up to 30 days to process. The removal was processed and transmitted to the credit reporting agencies on 3/5. The credit reporting agencies should remove the items in 3-10 business days.
I apologize for not meeting the customer’s expectations. Thank you for giving me an opportunity to address this matter.
Sincerely,
[redacted]
Fredericksburg Credit Bureau, Inc.
Ms. [redacted]:Given the confidential nature of the documents necessary to address this customer's concerns, wewill mail (on 08/24/15) our response directly to the customer. However, we can confirm that thecustomer was sent notification at the address listed on the complaint and the mail...
was notreturned. If the Revdex.com requires that these documents be provided directly to the Revdex.com for review, wewill require a release from the customer authorizing us to do so.It is necessary for the customer to review the documents before we may address their desiredsettlement. Therefore, we ask that the customer respond (either directly to us or through the Revdex.com)once the documents have been reviewed.In the meantime, if the Revdex.com or the customer requires anything further of us, please contact us atyour earliest convenience. Thank you for giving us the opportunity to address this matter.Sincerely,[redacted]