Sign in

Water for Life USA

Sharing is caring! Have something to share about Water for Life USA? Use RevDex to write a review
Reviews Water for Life USA

Water for Life USA Reviews (2)

Our 15% restocking fee policy has been listed on our company website the entire duration we've been in business, 13 years.  It is clearly posted under our policies section, http://waterforlifeusa.com/about-us/water-for-life-usa-policies/  Customer agrees to company policies at the...

time of purchase.  It is the responsibility of every customer to read company policies before they make a purchase from that company. Restocking fees are standard practice, especially for large purchases, since a company as a right to recover their loses from the charging and refunding of the purchase amount, time lost, man hours involved, testing and repackaging of product, etc.  Customer was not ignored, our company policy page was pointed out to her.   Her purchase was refunded within the 30 days as promised to her.

Review: I purchased what I understood from my research & reading on the website to be a "KYK" branded water ionizer. When I received my unit I didn't see any markings on the box, machine or the manual/paperwork to reflecting the brand KYK, but actually an "EOS" branded ionizer that looks almost identical to the KYK that was listed on the Water For Life website. The reason I was particular in choosing the KYK brand was due to many hours researching ionizers, reading reviews and doing what I could to make a well informed decision for my family. I also noticed the EOS machine that they sent me has a 5 year warranty where the KYK offers a 10 year bumper to bumper warranty. This seems odd, and I suspect a classic case of "bait & switch" that Water For Life is practicing. Then there is the matter of trying to buy replacement filters for my KYK (oops EOS) machine. My first replacement filter purchase took a little over 4 weeks, and when I received them, I had 2 of the (#1) filters instead of a full set. This delay and "error" caused us to not be able to have the alkaline water for an additional 5 weeks waiting on the correct filter to arrive. This has been a frustration as we purchased this machine for health & sanitary needs for our family and the investment of $1,695.00 was one that we thought we had made wisely, however I wish we had received what we truly wanted.Desired Settlement: Please if I may, ask that the owner show a little consideration for those who choose a device based on their needs and what they invest their money in for those needs. Thank you

Business

Response:

EOS was the manufacturer of the KYK Genesis that we sold. KYK is not a manufacturer, they buy other company's products and put their name on it. KYK ran into financial difficulties in 2011 and could no longer purchase EOS water ionizers so they contracted with a Chinese manufacturer and asked us to sell that Chinese product instead. We refused as manufacturing standards are not the same in China. We instead contracted with EOS to continue to sell the same model we had always sold plus a couple new ones. So, **. [redacted] is totally wrong in his assumptions that there is a difference between the KYK and EOS Genesis water ionizers we have sold, there is not. Furthermore, it is impossible for him to have ordered a KYK Genesis from our website and received an EOS Genesis as there was never at time when we sold the KYK Genesis and had EOS Genesis in stock. Again, the only difference in these units is the labeling. Finally, during the time the customer ordered filters, we were back ordered and he received an email explaining that situation. He could have cancelled his order at any point if he was unwilling to wait. Also, his order was for 2 Genesis filter ones, not for a set. He had to wait another week to a #2 Genesis filter because he ordered incorrectly.

Also, [redacted] is a distributor for [redacted], one of our competitors. Here is a video he posted on You Tube: [redacted] It appears he is using the Revdex.com to unfairly discredit our business for his own financial gain.

[redacted], President

www.waterforlifeusa.com

Check fields!

Write a review of Water for Life USA

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Water for Life USA Rating

Overall satisfaction rating

Description: Water Filtration & Purification Equipment

Address: 12612 Deoudes Rd, Boyds, Maryland, United States, 20841-9019

Phone:

Show more...

Web:

This website was reported to be associated with Water for Life USA.



Add contact information for Water for Life USA

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated