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Water Pro Reviews (2)

Review: February 6, 2015My experience with Water Pro began in mid 2013. I was told that every 18 months Water Pro would replace the filters, free of cost. I called Water Pro on 2/2/15 to inquire about having the filters replaced and was told that someone would be at the house between 11-2 on 2/4/15. [redacted], the gentleman arrived at our home around 11:30am and began his work. My husband called me at 4:30pm asking me about the whereabouts of [redacted]. My husband understood that there was a broken part of the system and [redacted] would be returning to fix and replace the filters. Apparently, [redacted] took the entire system, the filters, the tank, the tubing out from under the sink and left. I then called [redacted] to inquire as to his plan and he said that due to the increasing gas prices, which is inaccurate, the traffic, and the time of 2 hours to my house and 2 hours back to their home office would cause his father (business owner) to say he would be unable to service my area.On 2/5/15 I called the Water Pro company and spoke with the same woman that I had originally spoken with mid 2013. She repeated what [redacted] had said, gas prices, traffic, travel time, etc as the line of reasoning behind not wanting to continue doing business with me. I am the customer, I am not interested in excuses and problems associated with their business dealings. I have never been late on a monthly payment, I have honored my end of the contractual agreement in every way. I understand gas prices, I understand traffic and travel time. What I dont understand is why Water Pro agreed to provide a fee for service and then all of a sudden decided to stop. I did not receive any notice, no calls of intent to discontinue service for my area, no suggestions on alternative avenues to follow to replace the alkaline water. I feel that Water Pro has exercised poor judgment in the business decisions. I feel that Water Pro should not have marketed to my area if they were not going to be able to uphold their agreement.Desired Settlement: I would like for Water Pro to come put the water filteration system back into my home and provide me with an option to pay additionally for any service/maintance fees to facilitate the cost of travel as well as advance notice of ending our buisness relationship.

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Description: WATER FILTRATION & PURIFICATION EQUIPMENT

Address: unknown location, Danville, Virginia, United States, 24541

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