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Waterford at Nevillewood

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Waterford at Nevillewood Reviews (2)

Review: After I moved out of the apartment, a bill for charges related to cleaning and carpet replacement was sent to my new residence. After discussions with the property manager and reviewing pictures that they had on file, I agreed to pay all of the cleaning charges. I however disagreed with the charge that the entire carpet needed replaced. The pictures sent to me showed light spots that could easily be removed by steam cleaning. The property manager stated that the carpet could not be "saved" due to "smells". When I left the apartment there was no smell in the apartment. I explained that I felt that cleaning and deodorizing was the appropriate action. I also reminded her of a leak from a toilet from the apartment above mine occurred and nothing was done to clean the carpet in my apartment. The property manager disagreed and described this as her "decision" because she felt the carpet could not be "saved". I feel that I am being taken advantage of as a consumer and do not believe that the replacement of the carpet as a justified charge. I attempted to negotiate with the property manager to reach a resolution. I offered to pay for all of the cleaning activities, the value of a steam cleaning with deodorizing plus an additional sum of moneys to compensate for the inconvenience of the matter. This was explained in a formal letter, sent via certified mail, with a personal check as a gesture of good faith to help reach a resolution. The property manager did not respond nor return my check as requested by my letter. I feel that the party representing Waterford Landing Luxury Apartments is being unreasonable in this matter. I have extended attempts to communicate on this matter by phone calls, emails, and a letter since receipt of the original bill. None of the communications have been returned by the representative for Waterford Landing Luxury Apartments. The manager stated that if I did not pay the amount as shown on the bill that a debt collection would be issued against my wife's and I's names.Desired Settlement: I would like the bill sent to my residence revised to accurately reflect charges that are justified. This would entail have the charge for replacing the carpet removed. The new revision of the bill would have a new due date to accommodate the situation. Any debt collections issued against my wife or I must also be revoked.

Review: I lived in Waterford Landing for 2 years and from the time that I moved in I had bug issues. I complained to the office about the bugs on another of occasions and they used the excuse that I live on the ground floor and I am by the woods. They said that they sprayed but the issues was never corrected. A water heater broke in a apartment above mine and the water was never cleaned up correctly. They lifted the rug up to dry and when they did so it exposed two large holes in the wall were bugs were coming in. About a month later I discovered black mold behind the couch in my living room. There was also mold growing under the floor and on the walls in the bathroom. I complained and all they did was send a maintenance guy in to spray clorox on the mold and wipe it in. All I ever got was excuses from the all the employees. When I moved out I left the bugs behind so they could see how bad the problem was. In return they sent me a $650 bill and kept my security deposit for cleaning charges. Now I am dealing with a collection agency and they are threatening me to ruin my credit over all this. I also have photos, videos, and witnesses of everyting that I addressed above. I will pay for the charges but I want to be reimbursed because the charges are not warrented.Desired Settlement: Paid in full $650.36 plus security deposit.

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Description: APARTMENTS

Address: 1900 Tee Ct, Presto, Pennsylvania, United States, 15142

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