Dear Ms***,I apologize that your account was referred to an outside collection agency The balance of $has been cancelled from the [redacted] and we are currently following up with [redacted] on the status of payment It appears a refund of $was requested by [redacted] on a prior date of service (1/10/14) We complied the request from [redacted] and sent the refund on 3/24/ It now seems they have applied this amount as on offset to the services provided on 4/17/ We will work directly with [redacted] to resolve this issue.I do not show in our audit trail where any calls were made to our business office regarding this concern If you happen to have names of the persons you spoke with or a record of the phone number you called, I would be happy to follow up with these staff members.We appreciate you allowing Southwest Diagnostic Imaging to be a part of your healthcare team Please let me know if I can be of further assistance.Best Regards, [redacted] Business Operations Manager
Dear Ms. [redacted],I apologize that your account was referred to an outside collection agency. The balance of $34.94 has been cancelled from the [redacted] and we are currently following up with [redacted] on the status of payment. It appears a refund of $34.94 was requested by...
[redacted] on a prior date of service (1/10/14). We complied the request from [redacted] and sent the refund on 3/24/14. It now seems they have applied this amount as on offset to the services provided on 4/17/14. We will work directly with [redacted] to resolve this issue.I do not show in our audit trail where any calls were made to our business office regarding this concern. If you happen to have names of the persons you spoke with or a record of the phone number you called, I would be happy to follow up with these staff members.We appreciate you allowing Southwest Diagnostic Imaging to be a part of your healthcare team. Please let me know if I can be of further assistance.Best Regards,[redacted]Business Operations Manager
Dear Ms***,I apologize that your account was referred to an outside collection agency The balance of $has been cancelled from the [redacted] and we are currently following up with [redacted] on the status of payment It appears a refund of $was requested by [redacted] on a prior date of service (1/10/14) We complied the request from [redacted] and sent the refund on 3/24/ It now seems they have applied this amount as on offset to the services provided on 4/17/ We will work directly with [redacted] to resolve this issue.I do not show in our audit trail where any calls were made to our business office regarding this concern If you happen to have names of the persons you spoke with or a record of the phone number you called, I would be happy to follow up with these staff members.We appreciate you allowing Southwest Diagnostic Imaging to be a part of your healthcare team Please let me know if I can be of further assistance.Best Regards, [redacted] Business Operations Manager
Dear Ms. [redacted],I apologize that your account was referred to an outside collection agency. The balance of $34.94 has been cancelled from the [redacted] and we are currently following up with [redacted] on the status of payment. It appears a refund of $34.94 was requested by...
[redacted] on a prior date of service (1/10/14). We complied the request from [redacted] and sent the refund on 3/24/14. It now seems they have applied this amount as on offset to the services provided on 4/17/14. We will work directly with [redacted] to resolve this issue.I do not show in our audit trail where any calls were made to our business office regarding this concern. If you happen to have names of the persons you spoke with or a record of the phone number you called, I would be happy to follow up with these staff members.We appreciate you allowing Southwest Diagnostic Imaging to be a part of your healthcare team. Please let me know if I can be of further assistance.Best Regards,[redacted]Business Operations Manager