Waterscapes Pools & Spas

Anthony, our project manager, was the best. Professional, knowledgeable easy going. I had a very good experience. The subs did exceptional work, always ahead of schedule. I was very impressed .
And I think that the price for quality work, was reasonable.

THEY HAVE MADE MISTAKES THROUGHOUT! THE LAST THING THEY DID WAS TELLING ME THE SCREEN NEEDED TO BE RELAXED SO IT WOULD NOT RIP. THEY ARE WRONG I FOUND OUT WHEN I RECEIVED MY FIRST RIP BEFORE THE YEAR WARRANTY AND THEY WOULD NOT FIX. THE REPUTABLE SCREEN REPAIR SAID YOUR CAGE HAS BUBBLES THROUGHOUT AND THEY NEED TO REPAIR OR YOUR SCREEN WILL NOT LAST. ROB, SCOTT NOR SHAWNA WILL RETURN MY CALL OR GET THE REPAIRS DONE! PS I STILL HAVE A HANDRAIL ORDERED SINCE @ LAST MAY. THIS MIGHT HAVE TO GO LEGAL TO GET IT DONE PROPERLY. THEY DO NOT COMMUNICATE ONCE THEY RECEIVE YOUR LAST PAYMENT. I DID NOT WANT TO WRITE THIS REVIEW BUT IT HAS BEEN A YEAR OF LOW TO NO COMMUNICATION! TWO DAYS AGO I GAVE THEM ALL ONE MORE CHANCE TO COMMUINCATE WITH ME! MY PHONE HAS NOT RANG FROM THEM! UGH!

Think twice before hiring this company. I would not choose them again.

The Business owner Mike S[redacted] has not been honest in his reply.  Although Waterscapes claims they are only a consultant, I watched them (Mike S[redacted] and his partner Mike) literally install the filters, pumps, electrical valves, footing for sunken BBQ area, rain curtain and other work regarding installation of the pool as a contractor would. I paid Waterscapes over $31,499.02, yet their consultant  fee was only $8,000.00.  This difference alone indicates they don't just consult their customer. I can provide additional documents whereby Waterscapes paid sub-contractors from the money I gave them, thereby making Waterscapes a contractor by definition. In addition, I can provide receipts from A-Z Rental where he rented equipment in order to do the work himself. In the reply he states, "The customer hired and paid all the contractors that worked on his project directly. Mike hired them and I did pay several, but I paid Waterscapes (his company) for work he and his partner did. If he were only a consultant, I would have paid him for his consulting fee only. I watched Mike S[redacted] and his partner (named Mike also) install the rain curtain. I saw no plumber there for the install. As I mentioned in my initial complaint, Waterscapes replaced the first rain curtain and the manufacturer would not remake the rain curtain free of charge due to negligence (too much water pressure) on Waterscapes behalf. Mike S[redacted] stated he paid $520.00, not $750.00 as he claims in the rebuttal, out of his own pocket for the second rain curtain. He accepted the responsibility. The second rain curtain was half the size (girth) of the first one and a different design.  Again, the pressure from the pump was never adjusted and the pressure blew out the second rain curtain just as it was turned on.  There is only one pre-programmed (by Mike) button to turn on the pump to the rain curtain. No other button was touched as he indicates. I actually texted Mike asking him if the rain curtain was okay and could be used. I did not turn it on until after I received his reply.  There were no explanations as he indicates. I simply pressed the button he programmed and it blew out the welds in less than 10 seconds. I called Mike directly after. He stated I had to work with the manufacturer concerning the issue.    I called [redacted] and they explained how he  informed Mike of the overpressure. The manufacturer stated the rain curtain was made according to Mikes specifications and would not replace it due to negligence as I stated before. When I stated I was homeowner of the rain curtain he stated he would only deal with the contractor concerning this matter and did not want to speak further. You can verify the statements by calling them at [redacted].  I want it to be known I NEVER gave Mike S[redacted] any specifications for the rain curtain as he indicates. I have no expertise in this area. I simply showed Mike a video from the [redacted] and he stated he could do it. Waterscapes (Mike S[redacted]) has made no attempt to deal with this issue other than to say he is only a consultant and to deal directly with a manufacturer. For which the manufacturer will only deal with the contractor . In closing, I paid $1,104.00 for a water feature and have nothing to show for it. As a contractor, he either fulfills the contract or refunds the money. I am asking for the refund because his expertise is clearly not with this type of product. He is welcome to the copper after the refund.   I would like this complaint to remain on file, ensuring Waterscapes acts as a contractor to its customers then is not willing to stand behind the work they agree by contract to do. It is evident Waterscapes (Mike S[redacted]/owner) is only willing to provide a meltdown price for the faulty equipment he personally installed. I have never heard of a business only willing to provide a "meltdown" price after a faulty install and faulty information given to the manufacturer by the "contractor." I paid over $1100.00 for the item and Mike only wants to repay $300.00 due to his negligence. The practice of this business should be known to the public. They are a contractor, but when things go wrong they attempt to hide behind a clause stating they are consultants only. The homeowner has no idea if they handled a particular project as a contractor or not unless they witness it, as I did. This business deceives the customer(s) and should be known to all future potential customers who deal with Waterscapes.

Dear Revdex.com:
The customer provided some mis-information in his complaint.  The customer stated that he hired WaterScapes as a "contractor" to build his swimming pool.  That statement is not accurate.  He hired WaterScapes as a "consultant" to assist him with building his own...

swimming pool.  WaterScapes is not a licensed pool contractor and has never claimed to be, nor has ever acted as a licensed contractor.  The customer hired and paid all the contractors that worked on his project directly.The customer showed me the video of a rain sheer that he was interested in installing into the ceiling of his gazebo.  He provided all the specifications for the sheer and asked me if I knew of a manufacturer that could fabricate the manifold.  I informed him that I had a relationship with [redacted] who would be able to fabricate his waterfall manifold for him.  I met with [redacted] and provided them with the customer's specifications.  They gave me an estimate for the waterfall.  I then collected that amount of money from the customer and paid [redacted].  WaterScapes provided a "free" service to the customer by handling this transaction for him.  The original manifold was installed by the plumber that worked on the pool and was part of the plumbing installation.  When the pump was originally turned on to the rain sheer, the pressure was too great and expanded the copper to the point that it began leaking.  I took down the rain sheer, drove it all the way to south Mesa to the manufacturer's warehouse and left it there to have them attempt to seal the leaks.  When they called me to tell me that the repairs were made, I drove all the way back to south Mesa, picked up the rain sheer, reinstalled it into the gazebo ceiling and tried it out on a much lower pressure from the pump.  The repairs were not performed well and the manifold still leaked.  Again, I did this all free of charge to the customer.
I took the manifold back down and back to the manufacturer.  The manufacturer would not warranty the damage because it was caused by too much pressure.  The manufacturer fabricated a new manifold that I purchased with my own funds.  The new manifold was installed in the gazebo ceiling.  The pump was re-programmed so that when you turn the rain sheer on by itself, it would be at the proper pressure.  The installation was tested and no leaks or issues were found.  The customer was instructed on how to operate the rain sheer function of the pump.  A few days after the second rain sheer was installed, the customer called me and stated that the new manifold blew apart again.  I asked him how he turned on the system and he stated that he just pushed the rain sheer button to on, without making sure the filtration pump was shut off first.  That caused the high pressure again.
I have offered on several occasions to assist the customer with coming up with a new solution to the issues that have been experienced; however, he is only interested in working with me only if I refund him 100% for the cost he had incurred, even though WaterScapes only acted as an agent for the customer for this transaction.  I already have invested at least $750 of my own funds to purchase the second manifold and the parts required to install it.  This amount does not even consider the time and money spent for the three trips made to south Mesa to deal with the manufacturer on the customer's behalf.
In order to resolve this issue with the customer, I am willing to pay him $300, but I want the second manifold back.  The copper that it is fabricated from is at least worth that much.  It is my practice to make each and every client of mine satisfied with WaterScapes services; however, I am not sure how to achieve that in this situation.

Dear Revdex.com:
The customer provided some mis-information in his complaint.  The customer stated that he hired WaterScapes as a "contractor" to build his swimming pool.  That statement is not accurate.  He hired WaterScapes as a "consultant" to assist him with building his own...

swimming pool.  WaterScapes is not a licensed pool contractor and has never claimed to be, nor has ever acted as a licensed contractor.  The customer hired and paid all the contractors that worked on his project directly.The customer showed me the video of a rain sheer that he was interested in installing into the ceiling of his gazebo.  He provided all the specifications for the sheer and asked me if I knew of a manufacturer that could fabricate the manifold.  I informed him that I had a relationship with [redacted] who would be able to fabricate his waterfall manifold for him.  I met with [redacted] and provided them with the customer's specifications.  They gave me an estimate for the waterfall.  I then collected that amount of money from the customer and paid [redacted].  WaterScapes provided a "free" service to the customer by handling this transaction for him.  The original manifold was installed by the plumber that worked on the pool and was part of the plumbing installation.  When the pump was originally turned on to the rain sheer, the pressure was too great and expanded the copper to the point that it began leaking.  I took down the rain sheer, drove it all the way to south Mesa to the manufacturer's warehouse and left it there to have them attempt to seal the leaks.  When they called me to tell me that the repairs were made, I drove all the way back to south Mesa, picked up the rain sheer, reinstalled it into the gazebo ceiling and tried it out on a much lower pressure from the pump.  The repairs were not performed well and the manifold still leaked.  Again, I did this all free of charge to the customer.
I took the manifold back down and back to the manufacturer.  The manufacturer would not warranty the damage because it was caused by too much pressure.  The manufacturer fabricated a new manifold that I purchased with my own funds.  The new manifold was installed in the gazebo ceiling.  The pump was re-programmed so that when you turn the rain sheer on by itself, it would be at the proper pressure.  The installation was tested and no leaks or issues were found.  The customer was instructed on how to operate the rain sheer function of the pump.  A few days after the second rain sheer was installed, the customer called me and stated that the new manifold blew apart again.  I asked him how he turned on the system and he stated that he just pushed the rain sheer button to on, without making sure the filtration pump was shut off first.  That caused the high pressure again.
I have offered on several occasions to assist the customer with coming up with a new solution to the issues that have been experienced; however, he is only interested in working with me only if I refund him 100% for the cost he had incurred, even though WaterScapes only acted as an agent for the customer for this transaction.  I already have invested at least $750 of my own funds to purchase the second manifold and the parts required to install it.  This amount does not even consider the time and money spent for the three trips made to south Mesa to deal with the manufacturer on the customer's behalf.
In order to resolve this issue with the customer, I am willing to pay him $300, but I want the second manifold back.  The copper that it is fabricated from is at least worth that much.  It is my practice to make each and every client of mine satisfied with WaterScapes services; however, I am not sure how to achieve that in this situation.

The Business owner Mike S[redacted] has not been honest in his reply.  Although Waterscapes claims they are only a consultant, I watched them (Mike S[redacted] and his partner Mike) literally install the filters, pumps, electrical valves, footing for sunken BBQ area, rain curtain and other work regarding installation of the pool as a contractor would. I paid Waterscapes over $31,499.02, yet their consultant  fee was only $8,000.00.  This difference alone indicates they don't just consult their customer. I can provide additional documents whereby Waterscapes paid sub-contractors from the money I gave them, thereby making Waterscapes a contractor by definition. In addition, I can provide receipts from A-Z Rental where he rented equipment in order to do the work himself. In the reply he states, "The customer hired and paid all the contractors that worked on his project directly. Mike hired them and I did pay several, but I paid Waterscapes (his company) for work he and his partner did. If he were only a consultant, I would have paid him for his consulting fee only. I watched Mike S[redacted] and his partner (named Mike also) install the rain curtain. I saw no plumber there for the install. As I mentioned in my initial complaint, Waterscapes replaced the first rain curtain and the manufacturer would not remake the rain curtain free of charge due to negligence (too much water pressure) on Waterscapes behalf. Mike S[redacted] stated he paid $520.00, not $750.00 as he claims in the rebuttal, out of his own pocket for the second rain curtain. He accepted the responsibility. The second rain curtain was half the size (girth) of the first one and a different design.  Again, the pressure from the pump was never adjusted and the pressure blew out the second rain curtain just as it was turned on.  There is only one pre-programmed (by Mike) button to turn on the pump to the rain curtain. No other button was touched as he indicates. I actually texted Mike asking him if the rain curtain was okay and could be used. I did not turn it on until after I received his reply.  There were no explanations as he indicates. I simply pressed the button he programmed and it blew out the welds in less than 10 seconds. I called Mike directly after. He stated I had to work with the manufacturer concerning the issue.    I called [redacted] and they explained how he  informed Mike of the overpressure. The manufacturer stated the rain curtain was made according to Mikes specifications and would not replace it due to negligence as I stated before. When I stated I was homeowner of the rain curtain he stated he would only deal with the contractor concerning this matter and did not want to speak further. You can verify the statements by calling them at [redacted].  I want it to be known I NEVER gave Mike S[redacted] any specifications for the rain curtain as he indicates. I have no expertise in this area. I simply showed Mike a video from the [redacted] and he stated he could do it. Waterscapes (Mike S[redacted]) has made no attempt to deal with this issue other than to say he is only a consultant and to deal directly with a manufacturer. For which the manufacturer will only deal with the contractor . In closing, I paid $1,104.00 for a water feature and have nothing to show for it. As a contractor, he either fulfills the contract or refunds the money. I am asking for the refund because his expertise is clearly not with this type of product. He is welcome to the copper after the refund.   
I would like this complaint to remain on file, ensuring Waterscapes acts as a contractor to its customers then is not willing to stand behind the work they agree by contract to do. It is evident Waterscapes (Mike S[redacted]/owner) is only willing to provide a meltdown price for the faulty equipment he personally installed. I have never heard of a business only willing to provide a "meltdown" price after a faulty install and faulty information given to the manufacturer by the "contractor." I paid over $1100.00 for the item and Mike only wants to repay $300.00 due to his negligence. The practice of this business should be known to the public. They are a contractor, but when things go wrong they attempt to hide behind a clause stating they are consultants only. The homeowner has no idea if they handled a particular project as a contractor or not unless they witness it, as I did. This business deceives the customer(s) and should be known to all future potential customers who deal with Waterscapes.

Review: Waterscapes, LLC (Mike S[redacted]) was contracted to install an in-ground pool. I requested an amenity of a rain curtain to be placed above the pool within the gazebo. After I showed Mike a video on how it was to look, Mike assured me he could accomplish the task. Mike was paid in full for the install. Mike ordered from [redacted] and installed the first 6' copper rain curtain up into the gazebo. Many of the copper welds blew apart as soon as he turned the water pump on. In addition, the pressure bent the 6' device to where it was bowed and twisted a bit. This made it unusable. He re-ordered a second one (much smaller in size) and stated he had to use some of his own money for the purchase. Mike stated the designer informed him there was too much pressure going through the designed curtain. The second attempt was just as the same; as soon as the pump was turned on the welds blew out again. The pressure never appeared to be changed as recommended. I tried several attempts to resolve the issue with Waterscapes, but Mike states my issue is with [redacted] although he purchased the materials with a contractors license and was the installer of the item. For your information, I did call [redacted]. They stated they only deal with the contractor, not a resident. He also stated he advised Mike about the pressure and would not replace the curtain even if Mike called because the welds blowing out were due to negligence. Waterscapes attempts to hide behind an advisor clause they have in their contract, yet they not only order the product(s) with a contractor's license and have it shipped to them as "the customer" (see invoice), they also install the item as a contractor and refuse to take responsibility when something goes wrong such as negligence on their behalf. Invoice and check number are available if you need further information.Desired Settlement: The rain curtain has never worked. I formally request a refund of $1,041.00 charged for the item.

Business

Response:

Dear Revdex.com:The customer provided some mis-information in his complaint. The customer stated that he hired WaterScapes as a "contractor" to build his swimming pool. That statement is not accurate. He hired WaterScapes as a "consultant" to assist him with building his own swimming pool. WaterScapes is not a licensed pool contractor and has never claimed to be, nor has ever acted as a licensed contractor. The customer hired and paid all the contractors that worked on his project directly.The customer showed me the video of a rain sheer that he was interested in installing into the ceiling of his gazebo. He provided all the specifications for the sheer and asked me if I knew of a manufacturer that could fabricate the manifold. I informed him that I had a relationship with [redacted] who would be able to fabricate his waterfall manifold for him. I met with [redacted] and provided them with the customer's specifications. They gave me an estimate for the waterfall. I then collected that amount of money from the customer and paid [redacted]. WaterScapes provided a "free" service to the customer by handling this transaction for him. The original manifold was installed by the plumber that worked on the pool and was part of the plumbing installation. When the pump was originally turned on to the rain sheer, the pressure was too great and expanded the copper to the point that it began leaking. I took down the rain sheer, drove it all the way to south Mesa to the manufacturer's warehouse and left it there to have them attempt to seal the leaks. When they called me to tell me that the repairs were made, I drove all the way back to south Mesa, picked up the rain sheer, reinstalled it into the gazebo ceiling and tried it out on a much lower pressure from the pump. The repairs were not performed well and the manifold still leaked. Again, I did this all free of charge to the customer.I took the manifold back down and back to the manufacturer. The manufacturer would not warranty the damage because it was caused by too much pressure. The manufacturer fabricated a new manifold that I purchased with my own funds. The new manifold was installed in the gazebo ceiling. The pump was re-programmed so that when you turn the rain sheer on by itself, it would be at the proper pressure. The installation was tested and no leaks or issues were found. The customer was instructed on how to operate the rain sheer function of the pump. A few days after the second rain sheer was installed, the customer called me and stated that the new manifold blew apart again. I asked him how he turned on the system and he stated that he just pushed the rain sheer button to on, without making sure the filtration pump was shut off first. That caused the high pressure again.I have offered on several occasions to assist the customer with coming up with a new solution to the issues that have been experienced; however, he is only interested in working with me only if I refund him 100% for the cost he had incurred, even though WaterScapes only acted as an agent for the customer for this transaction. I already have invested at least $750 of my own funds to purchase the second manifold and the parts required to install it. This amount does not even consider the time and money spent for the three trips made to south Mesa to deal with the manufacturer on the customer's behalf.In order to resolve this issue with the customer, I am willing to pay him $300, but I want the second manifold back. The copper that it is fabricated from is at least worth that much. It is my practice to make each and every client of mine satisfied with WaterScapes services; however, I am not sure how to achieve that in this situation.

Consumer

Response:

The Business owner Mike S[redacted] has not been honest in his reply. Although Waterscapes claims they are only a consultant, I watched them (Mike S[redacted] and his partner Mike) literally install the filters, pumps, electrical valves, footing for sunken BBQ area, rain curtain and other work regarding installation of the pool as a contractor would. I paid Waterscapes over $31,499.02, yet their consultant fee was only $8,000.00. This difference alone indicates they don't just consult their customer. I can provide additional documents whereby Waterscapes paid sub-contractors from the money I gave them, thereby making Waterscapes a contractor by definition. In addition, I can provide receipts from A-Z Rental where he rented equipment in order to do the work himself. In the reply he states, "The customer hired and paid all the contractors that worked on his project directly. Mike hired them and I did pay several, but I paid Waterscapes (his company) for work he and his partner did. If he were only a consultant, I would have paid him for his consulting fee only. I watched Mike S[redacted] and his partner (named Mike also) install the rain curtain. I saw no plumber there for the install. As I mentioned in my initial complaint, Waterscapes replaced the first rain curtain and the manufacturer would not remake the rain curtain free of charge due to negligence (too much water pressure) on Waterscapes behalf. Mike S[redacted] stated he paid $520.00, not $750.00 as he claims in the rebuttal, out of his own pocket for the second rain curtain. He accepted the responsibility. The second rain curtain was half the size (girth) of the first one and a different design. Again, the pressure from the pump was never adjusted and the pressure blew out the second rain curtain just as it was turned on. There is only one pre-programmed (by Mike) button to turn on the pump to the rain curtain. No other button was touched as he indicates. I actually texted Mike asking him if the rain curtain was okay and could be used. I did not turn it on until after I received his reply. There were no explanations as he indicates. I simply pressed the button he programmed and it blew out the welds in less than 10 seconds. I called Mike directly after. He stated I had to work with the manufacturer concerning the issue. I called [redacted] and they explained how he informed Mike of the overpressure. The manufacturer stated the rain curtain was made according to Mikes specifications and would not replace it due to negligence as I stated before. When I stated I was homeowner of the rain curtain he stated he would only deal with the contractor concerning this matter and did not want to speak further. You can verify the statements by calling them at [redacted]. I want it to be known I NEVER gave Mike S[redacted] any specifications for the rain curtain as he indicates. I have no expertise in this area. I simply showed Mike a video from the [redacted] and he stated he could do it. Waterscapes (Mike S[redacted]) has made no attempt to deal with this issue other than to say he is only a consultant and to deal directly with a manufacturer. For which the manufacturer will only deal with the contractor . In closing, I paid $1,104.00 for a water feature and have nothing to show for it. As a contractor, he either fulfills the contract or refunds the money. I am asking for the refund because his expertise is clearly not with this type of product. He is welcome to the copper after the refund.