Mr*** *** was contacted by our Customer Service Manager, Vicky ***, on 7/18/16. Originally, Mr*** was advised by JR Watkins Customer Service to return the product to the point of purchase for a replacement or refund; however, since the return window had expired, he was
unable to get a resolution with the retailer. He then forwarded his complaint on to the Revdex.com. JR Watkins will be sending a replacement of two Petro Carbo Salves to Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Mr*** *** was contacted by our Customer Service Manager, Vicky ***, on 7/18/16. Originally, Mr*** was advised by JR Watkins Customer Service to return the product to the point of purchase for a replacement or refund; however, since the return window had expired, he was
unable to get a resolution with the retailer. He then forwarded his complaint on to the Revdex.com. JR Watkins will be sending a replacement of two Petro Carbo Salves to Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.