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Watkins Mill Beer and Wine

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Reviews Watkins Mill Beer and Wine

Watkins Mill Beer and Wine Reviews (7)

Your complainant's story is falseHer claim on the day in question was that the she called earlier that day, not four days earlier.Strike 1: The complainant walked in and asked for a 6pk of [redacted] , and the clerk pointe out where she can find it"Go get it", she said to the clerk, not realizing that the clerk is there to serve and not to be her servantNonetheless, the clerk, "an [redacted] " in her opinion, obliged.Strike 2: She asked if the store had a particular item availableThe clerk said "NO"." I called here earlier and you said "yes" She shot back angrily.Strike 3: The " [redacted] man", according to the complainant, intervened to say that he was at the store all day and did not receive a call inquiring about that itemShe shouted back angrily and loudly," I did call here", and repeated that again when denied, raising the concern if she is not under the influence.Normally, a customer raising under-the-influence-concern is reason enough for this store, as required by licensing rules, to refuse service to that customerSelling alcohol is a serious business.Your complainant has far exceeded that by her irate behavior and prejudiced conduct, inerent in the use of words like " [redacted] man", " [redacted] " in the complaint.So, the six-pack of [redacted] was removed and the complainant was asked to leave the premisesThis business has a duty to stay in compliance with the law and is not going to apologize for having done soOn the other hand, an apology from your complainant for misconduct seems to be in order.Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This statement is truly falseThe statement says they were questioning whether or no I was under the influenceFor one I have never in my life been drunk or high as I only drink socially and not to the extent where I don't know whats going onTwo, the letter seems as if they are angry because I described the men there by race because of course I do not know them by name so what else was I supposed to describe them byIt doesn't mean in any shape or form mean i'm prejudicedThird, I didn't demand the " [redacted] man" to go get anything for me, I asked if he had the [redacted] there he said yes I said can he get them for meThe " [redacted] man" owes me an apology because he was extremely rude to meRegardless I am a customer, you don treat customers like I was treatedI only got angry at the end when I was repeatedly told that I didn't call the store when I know for a fact that I did Regards, [redacted] ***

April 16, The Emotion-free facts in response to the complaint, as stated earlier by us, standNothing more to add, or remains to be resolvedThe only thing that may not have been acknowledged there was your complainant's hurt-feeling, for which she has no one to blame except herself.Nor do we need lessons from someone like that to tell us how to treat our customers.Hundreds walking through our door everyday for years is proof that we do know how to treat our customers; and our policy that a customer is right only when s/he is is working and appreciated.Customers like your complainant have come and gone banned from re-entry into this premises in the past, sometimes from the law enforcement, one as recently as two days ago.Shopping here is a privilege, not a rightThis business reserves the right not to abet/placate bad behavior.Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 This statement is truly false. The statement says they were questioning whether or no I was under the influence. For one I have never in my life been drunk or high as I only drink socially and not to the extent where I don't know whats going on. Two, the letter seems as if they are angry because I described the men there by race because of course I do not know them by name so what else was I supposed to describe them by. It doesn't mean in any shape or form mean i'm prejudiced. Third, I didn't demand the "[redacted] man" to go get anything for me, I asked if he had the [redacted] there he said yes I said can he get them for me. The "[redacted] man" owes me an apology because he was extremely rude to me. Regardless I am a customer, you don treat customers like I was treated. I only got angry at the end when I was repeatedly told that I didn't call the store when I know for a fact that I did.
Regards,
[redacted]

Your complainant's story is false. Her claim on the day in question was that the she called earlier that day, not four days earlier.Strike 1: The complainant walked in and asked for a 6pk of [redacted], and the clerk pointe out where she can find it. "Go get it", she said to the clerk, not...

realizing that the clerk is there to serve and not to be her servant. Nonetheless, the clerk, "an [redacted]" in her opinion, obliged.Strike 2: She asked if the store had a particular item available. The clerk said "NO"." I called here earlier and you said "yes" She shot back angrily.Strike 3: The "[redacted] man", according to the complainant, intervened to say that he was at the store all day and did not receive a call inquiring about that item. She shouted back angrily and loudly," I did call here", and repeated that again when denied, raising the concern if she is not under the influence.Normally, a customer raising under-the-influence-concern is reason enough for this store, as required by licensing rules, to refuse service to that customer. Selling alcohol is a serious business.Your complainant has far exceeded that by her irate behavior and prejudiced conduct, inerent in the use of words like "[redacted] man", "[redacted]" in the complaint.So, the six-pack of [redacted] was removed and the complainant was asked to leave the premises. This business has a duty to stay in compliance with the law and is not going to apologize for having done so. On the other hand, an apology from your complainant for misconduct seems to be in order.Manager

April 16, 2014
The Emotion-free facts in response to the complaint, as stated earlier by us, stand. Nothing more to add, or remains to be resolvedThe only thing that may not have been acknowledged there was your complainant's hurt-feeling, for which she has no one to blame except herself.Nor do we need lessons from someone like that to tell us how to treat our customers.Hundreds walking through our door everyday for years is proof that we do know how to treat our customers; and our policy that a customer is right only when s/he is is working and appreciated.Customers like your complainant have come and gone banned from re-entry into this premises in the past, sometimes from the law enforcement, one as recently as two days ago.Shopping here is a privilege, not a right. This business reserves the right not to abet/placate bad behavior.Manager

Review: Was seeking a specific item, having never been to this store before I called ahead of time (Saturday February 15th, 2014) which was four days before I actually went into the store and asked for [redacted] six pack, he gave it to me then asked if they had what I was looking for. I was told yes. When I actually went into the store (Wednesday February 19th, 2014), I asked the cashier, an [redacted] man and he told me no, calmly. I then said " but I called and you guys said you had it" an [redacted] man said very rudely. .. " NO, you didnt call here, I was here all day" I said "yes I did" he said "No you didnt" I said "what? How are you going to tell me I didnt call? " he then came from the corner from where he was sitting took the [redacted] away and said "OUT!!!....Desired Settlement: I want an apology. .. I didnt do anything wrong and I never in my life been treated in such a way.

Business

Response:

Your complainant's story is false. Her claim on the day in question was that the she called earlier that day, not four days earlier.Strike 1: The complainant walked in and asked for a 6pk of [redacted], and the clerk pointe out where she can find it. "Go get it", she said to the clerk, not realizing that the clerk is there to serve and not to be her servant. Nonetheless, the clerk, "an [redacted]" in her opinion, obliged.Strike 2: She asked if the store had a particular item available. The clerk said "NO"." I called here earlier and you said "yes" She shot back angrily.Strike 3: The "[redacted] man", according to the complainant, intervened to say that he was at the store all day and did not receive a call inquiring about that item. She shouted back angrily and loudly," I did call here", and repeated that again when denied, raising the concern if she is not under the influence.Normally, a customer raising under-the-influence-concern is reason enough for this store, as required by licensing rules, to refuse service to that customer. Selling alcohol is a serious business.Your complainant has far exceeded that by her irate behavior and prejudiced conduct, inerent in the use of words like "[redacted] man", "[redacted]" in the complaint.So, the six-pack of [redacted] was removed and the complainant was asked to leave the premises. This business has a duty to stay in compliance with the law and is not going to apologize for having done so. On the other hand, an apology from your complainant for misconduct seems to be in order.Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This statement is truly false. The statement says they were questioning whether or no I was under the influence. For one I have never in my life been drunk or high as I only drink socially and not to the extent where I don't know whats going on. Two, the letter seems as if they are angry because I described the men there by race because of course I do not know them by name so what else was I supposed to describe them by. It doesn't mean in any shape or form mean i'm prejudiced. Third, I didn't demand the "[redacted] man" to go get anything for me, I asked if he had the [redacted] there he said yes I said can he get them for me. The "[redacted] man" owes me an apology because he was extremely rude to me. Regardless I am a customer, you don treat customers like I was treated. I only got angry at the end when I was repeatedly told that I didn't call the store when I know for a fact that I did.

Regards,

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Description: Beer, Ale, Wine & Spirits Service

Address: 857 russell avenue, Gaithersburg, Maryland, United States, 20879

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