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Waunakee Remodeling, Inc.

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Reviews Waunakee Remodeling, Inc.

Waunakee Remodeling, Inc. Reviews (3)

Initial promises of guaranteed satisfaction were not met. Custom windows were measured wrong and when discovered, their initial promise of getting new windows was changed to “what else can we give you to make you happy?” Window installation team of 2 included a person to cut/install cladding who confessed to have never worked on cladding. A 2-3 day job estimate for installation dragged into 5 days to address problems with window size and cladding mistakes. Interior drywall was damaged severely for 2 of 12 windows removed; repairs were satisfactory but required 2 additional days of work. To satisfy us they installed a new storm door at no cost, but installer damaged screen, broke window frame, cut the side molding 1 inch short, improperly attached striker pocket, and failed to fully attach set screws so handle fell off. New (second) door was installed correctly, but required an additional 3-week delay while damaged door was left on. During 2 phases of the project the revised plans and timetables were not explained to us; we had to wait for several days in uncertainty before we finally called them to ask what was going on. We never had a final walk-through with our sales rep as promised. In all we dealt with 12 people in construction and supervision from this company; install spanned at least 11 weeks.

After almost one year of planning, they made us wait almost two months after we had a signed contract, then suddenly they decided there was not enough profit in our project to make it worth their while so they made up a totally lame excuse about a some misunderstanding about window sizes, even though the window sizes we talked about had ALWAYS remained the same from the very start, AND were clearly spelled out in the contract THEY drafted. Anyway, they just decided 'out of the blue' to up and cancel our signed contract. Nice huh! By then the weather had also turned cold and snowy, for which they clearly didn't plan well for due to all the outside work involved. They also apparently had gotten really busy with additional other, easier, and more profitable jobs (truly, this is pretty much what they told us); and, so they just upped and sent back our deposit and cancelled our entire remodel job. Just left us hanging, without any remorse at all. Unbelievable is all we can say! And, we thought these guys were supposed to be the professional ones - NOT. Lesson learn, you can't trust Waunakee Remodeling!

Review: I HAVE COMPLAINED NUMEROUS TIMES ABOUT THE INCOMPLETE WORK DONE ESPECIALLY ON MY NEW GARAGE DOOR,NO TRIM AROUND GARAGE DOOR,OLD TRIM WAS TORN OFF BUT NO NEW WAS PUT BACK ON WHICH CAUSES COLD TO COME IN,ALSO UNSATISFACTORY GASET ON BOTTOM OF GARAGE DOOR SO RAIN AND COLD COMES THRU VERY MUCH.THEY HAVE SAID THEY WILL FIX THE PROBLEM BUT THEY HAVE NOT,THEY HAVE HAD PLENTY OF TIME TO DO THIS BDFORE WEATHER GOT BAD,BUT I HAVE PAID THEM IN FULL WHICH WAS A LARGE SUM OF MONEY WHICH INCLUDED NEW WINDOWS AND DOORS.I NEED IMMEDIATE ATTENTION TO THIS MATTER PLEASE.I KEEP PLANTS IN MY GARAGE TO SAVE OVER WINTER. THANKS FOR ANY HELP IN THIS MATTER,SIGNED [redacted]Desired Settlement: REPLACE TRIM AROUND GARAGE DOOR,OLD WAS TORN OFF,NO NEW PUT BACK ON,GASET ON BOTTOM OF DOOR IS VERY BAD QUALITY AND UNACCEPTABLE.COLD ,RAIN,SNOW COMES IN,VERY BAD FOR A NEW DOOR,ALL NEEDS TO BE FIXED!!!!

Business

Response:

I have spoken with the homeowner. We have not been able to do some finish work on her garage door because the temperature has not allowed it. She has plants in the garage and is very concerned for their well-being. We agreed that I will call her on March 17th and plan a time for us to come out and take care of her concerns.

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Description: Construction & Remodeling Services, Windows, Sunroom & Solarium Design & Construction, Doors - Patio, Kitchen Remodeling, Deck Builder, Kitchen & Bath - Design & Remodeling, Gutters & Downspouts, Roofing Contractors, Siding Contractors, Siding Contractors (NAICS: 238170)

Address: 1001 Frank H. Street, Waunakee, Wisconsin, United States, 53597

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