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Wayne-Dalton of Sacramento-Garage Doors

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Wayne-Dalton of Sacramento-Garage Doors Reviews (1)

Review: We have used the official company brochure to place an order for a set of garage doors in Honduran Mahogany finish. The color, as represented in the brochure is of burgundy+dark brown tones. The doors this company has sent us exactly match the color in their brochure called "Oak" and not what they have shown for Honduran Mahogany. We've called the company and sent detailed pictures to show the mismatch. The sales representative [redacted] came out to the site and saw the complete mismatch of house colors with the doors installed and that there was no mahogany tones at all, but only classic oak (yellow+light brown) tones in the doors they've shipped to us. The color of installed doors indeed had no resemblance to the color identified as "Honduran Mahogany" in their brochure AT ALL. [redacted] pointed to the starred disclaimer in the brochure, which is stating "Actual colors may vary from brochure due to fluctuations in the printing process." and committed to discuss with his manager and get back to us. On 7/7/16 [redacted] has called to give us the decision of his company not to do anything about our problem and referred us to deal with garage door installer. This experience of the company totally misrepresenting the colors in their brochure and being unwilling to correct the situation in any way is appalling. We've had HOA members requesting explanation of the colors we have going on due to the wrong door color delivered by Wayne Dalton company. We have detailed picture we can provide that will support our statements. Please help us to persuade Wayne Dalton Company to take responsibility for fixing the issue of color mismatch.Desired Settlement: Exchange the doors with Mahogany color tones to be the closest match to the Mahogany color Wayne Dalton has presented in their brochure.

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Response:

[redacted] is no longer with Overhead Door Corporation. Please contact [redacted] or [redacted] in the Overhead Door Corporation legal department if you are in need of assistance at:

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Description: Garage Doors & Openers

Address: 830 Professor Ln Ste 200, Sacramento, California, United States, 95834

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